OUTSTANDING. Plano customer service

[shootermcbob]

I just wanted to share this with everyone. While walking to my fishing spot this morning, I fell and broke the "front door" of my Plano Model #1374 tackle box into two pieces. I emailed them and asked if it was possible to purchase a replacement door? I told them I fell and broke it. They are sending me a replacement door... at no cost. While I did not expect them to do that, I am grateful that they are.

[Chris W]

I had a similar experience with plano. They have acquired the rights from Falcon to make the FTO boxes, I was having trouble with the latches breaking called them up to see if I could buy about a dozen of them to fix the broken ones and have 4 or 5 left over for spares. They said no problem and sent me 12 for free. I insisted on paying because they were older boxes before they owned them but they would not let me. This is a great company to do business with.

[SkilletSizeBass.]

I had a similar experience also with Plano. I broke a tab off the lid on my plano 737 and a latch over a year after I bought it and they mailed me the parts that just snap in place at no cost. Great company to do buisness with.

[NewAngler]

Its good to know there are companies still out there like this.

I recently read a book on selling services and it gave me pointers and sales tatics. One was "great customer service is your number one salesman."

Based off this post alone I will be buying plano over other storage boxes, rhymes with Rambo....

[shootermcbob]

They have a customer for life with me. Plus, word of mouth advertising is still the king.

[erau618]

Same story here.  I broke the door on my tacklebox and they replaced it for free.  I thought that I would have to pay the shipping, but they covered that as well.  Plano customer service is #1!!!

[flechero]

While walking to my fishing spot this morning, I fell and......

I started driving to the lake... I find that I'm less tired upon arrival and don't fall as often.  

[doublest]

I had the same experience with my flipsider 3258. I opened one side of it and accidently let it get away and it cracked the see through . Contacted Plano to inquire about buying  a replacement. The girl said no problem, shipped a new one at absolutely no charge whatsoever. So then I clumsily knocked the handle off my brothers Flambeau box. Called HQ and got the same reception. New handle no questions, no charge. Two totally class acts in my humble opinion.

[William g]

Believe it or not, I have 3 Plano tackle boxes. After leaving on deck over the years UV has done a number on them. So! I decided to clean, sand and repainted. They look brand new!!! I was going to trash 1 of them but now like new. Have pix of transformation! I have a 737 that needs a new top latch that I’m trying to locate. If someone can tell me where I can go to purchase, I will have yet another like brand new box. They are built like tanks and if and when I need another- you guessed it another PLANO!!!

thanks!!

[Big Rick]

And just like that another 11 year old thread comes roaring back to life!  

[CHRIS BEAR]

I also fell and broke front catch on my 732.  CS sent me a replacement pair within a week.  Later the catch broke on the front panel, same thing, received a replacement within a week.  In this day and age of complacent CS, what a breath of fresh air to deal with Plano.  Listen to what you need, ship out a replacement within a week, no charge and no shipping.  Excellent CS, polite and professional.  If all companies were like this the world would be a happier place.  Shout out to Jenn.

[HaydenS]

On 9/25/2009 at 6:43 PM, shootermcbob said:

I just wanted to share this with everyone. While walking to my fishing spot this morning, I fell and broke the "front door" of my Plano Model #1374 tackle box into two pieces. I emailed them and asked if it was possible to purchase a replacement door? I told them I fell and broke it. They are sending me a replacement door... at no cost. While I did not expect them to do that, I am grateful that they are.

 

Glad to hear you had a good experience and are getting your box fixed!