Matt Jungblut Posted November 25, 2011 Posted November 25, 2011 My steez rod broke the other day while fishing what is the best way to get it replaced. I heard you can take it to bass pro and they will replace it. I dont have a reciept though. Is my only option to send it back to daiwa and take a chance they wont honor the warrenty Quote
Super User Hooligan Posted November 25, 2011 Super User Posted November 25, 2011 My steez rod broke the other day while fishing what is the best way to get it replaced. I heard you can take it to bass pro and they will replace it. I dont have a reciept though. Is my only option to send it back to daiwa and take a chance they wont honor the warrenty You cannot take it back to Bass Pro, they'll tell you that you have to deal with Daiwa Directly. Your best option is Daiwa. Quote
Super User dodgeguy Posted November 25, 2011 Super User Posted November 25, 2011 why wouldn't you contact diawa? Quote
JacobK Posted November 25, 2011 Posted November 25, 2011 follow the instructions on daiwa's website, their customer service is great. 1 Quote
pitchinthejig Posted November 25, 2011 Posted November 25, 2011 Broke a guide frame on a 7.1 Compile X a while back and also a 6.3MH SVF had a guide insert come out, Called them and sent the rods to them without a sales slip along with a check for 25 dollars I believe it was, and within a 10 days had a rod tub in my hands with both brand new sticks... They are awesome and I have never had a problem with them, Back years ago I had a broken TD interline stick that was totally my fault it broke because I let someone use it and they high stick really bad and broke it so I say I broke it because I let them use it lol... Anyhow no problems and I didnt provide a sales slip and just paid shipping and bingo had a new stick waiting... Just call them and talk to them before you send it and let them know you dont have you ticket. I can assure that BPS WILL NOT do anything for you unless you had sales slip and it was within the return time frame and then you would be lucky if they helped you even if the rod was bought with a problem... They are jerks when it comes to the high dollar Daiwa stuff when it comes to replacements and wont do anything for you. Quote
Super User Hooligan Posted November 25, 2011 Super User Posted November 25, 2011 I can assure that BPS WILL NOT do anything for you unless you had sales slip and it was within the return time frame... They are jerks when it comes to the high dollar Daiwa stuff when it comes to replacements and wont do anything for you. Jerks because they won't deal with a manufacturers warranty when the warranty CLEARLY states that you need to deal with Daiwa directly? That's laughable... 1 Quote
pitchinthejig Posted November 25, 2011 Posted November 25, 2011 Jerks because they won't deal with a manufacturers warranty when the warranty CLEARLY states that you need to deal with Daiwa directly? That's laughable... Before you comment make sure you KNOW the situation.... I had the receipt bought from BPS on the 6.3 with the cracked insert and it happened within about 20 days of me buying and on the first use.... chances are something caused it AT THE store such as some moron slapping the rod on the floor to hard when checking the action of it.... They wouldnt touch it because the Mgr was a first class JERK PLAIN AND SIMPLE.... Laughable? calling someones post out without knowledge of the situation is laughable. If this stick was bought from Cabelas, TW or a local non big box store tackle shop it would have been a no questions asked swap. If you had me build you a target gun and I cut the chamber 1/1000th to tight and sent it to your FFL I wouldnt expect you to have to ship the gun back to me at your cost/time I would have the FFL do it for you... JUST LIKE any other store I know of would have done but BPS dont want to deal with stuff like that so they point you to the manufacture... Quote
Super User K_Mac Posted November 25, 2011 Super User Posted November 25, 2011 Long-Range-Junkie what is laughable to me is your absolute confidence that you speak as the final authority in every circumstance and your willingness to categorize all of BPS as "jerks". If you don't like their policy on Steez rods buy them elsewhere. If I were manager, and you came into my store with the same attitude that you show in most of your posts, I would find it tough to go out of my way to help you. I am not, and with that said, the one thing most would agree on regarding BPS is they do service right. 2 Quote
Super User SirSnookalot Posted November 25, 2011 Super User Posted November 25, 2011 If I had a problem I would either be making a phone calls to Daiwa & BPS or visiting a store in. Get the right information from the powers to be, after all they are the ones you did business with and only them can give you the right information. I've had equipment bought at BPS and they bent over backwards to make me happy, even outside of their return policy. Quote
Super User Hooligan Posted November 26, 2011 Super User Posted November 26, 2011 Before you comment make sure you KNOW the situation.... I had the receipt bought from BPS on the 6.3 with the cracked insert and it happened within about 20 days of me buying and on the first use.... chances are something caused it AT THE store such as some moron slapping the rod on the floor to hard when checking the action of it.... They wouldnt touch it because the Mgr was a first class JERK PLAIN AND SIMPLE.... Laughable? calling someones post out without knowledge of the situation is laughable. If this stick was bought from Cabelas, TW or a local non big box store tackle shop it would have been a no questions asked swap. If you had me build you a target gun and I cut the chamber 1/1000th to tight and sent it to your FFL I wouldnt expect you to have to ship the gun back to me at your cost/time I would have the FFL do it for you... JUST LIKE any other store I know of would have done but BPS dont want to deal with stuff like that so they point you to the manufacture... Before you call everyone broad handedly, why not paint the real picture as to what happened? Look at your original post, man. Besides that, it's still laughable, particularly when you know the warranty is through Daiwa. 2 Quote
Matt Jungblut Posted November 26, 2011 Author Posted November 26, 2011 I talked to someone at daiwa and they said to send the rod in with what happened. They would look at rod and decide if the warrenty would covered it.I have the rod for over 2yrs. and fished with it alot.Was just worried they wont warrenty the rod and then im out a rod which is about 2 inches shorter then it should be. I dont know where i heard that bass pro would replace the rod. Quote
Super User SirSnookalot Posted November 26, 2011 Super User Posted November 26, 2011 In all honesty a 2 year old rod should no longer be the concern of the retailer, unless the warranty states over the counter. If any retailer goes above and beyond their policy kudos for them. Had the OP mentioned this was an old rod, bad rapping a company may not have occurred. Quote
pitchinthejig Posted November 27, 2011 Posted November 27, 2011 Mac, I speak ONLY of FACTS I have encountered on ANYTHING I comment about... I do not talk about what I have heard or just seen as many people do to me in MOST cases this is the BS that points people down the WRONG path to start with. when I write something its in 99% of cases what I have had happen first hand be it fishing or life. I dont speak as if what I say is the golden rule BUT when I speak its of FIRST HAND KNOWLEDGE and to me when someone speaks from first hand that is MUCH more useful then "My friend used this and hated or loved it or well I was reading this and that" If you worked at the BPS and because I went in nice and was MORE THEN IN THE RIGHT and you wouldnt deal with the problem the way it should be because you didnt like that I pointed out in your return/replacement policy that you was WRONG then Im more then sure you wouldnt have a career at BPS very long... Now I cant speak for all BPS stores but the one in Orlando has tick poor service not once but every time something other then cash being spent is needed and even when spending the service is sub par. many many complaints from many many people are placed on that store... So 100's of others and my self ARE authority's on that FACT. Like snook said if the time owned of the rod was stated I wouldnt have had a word to say even though I have had problems with BPS and the only thing I will buy from them would be Electronics and line, lures hooks and the similar thats because I have one close by and dont want stuff like that shipped or I want to go to a store that has what I need then. You have a problem with my posts well Im sorry I speak what I know and IMHO feel is correct nothing more nothing less. When I say something is the best well to ME it is or I wouldnt say it.. When I say something sucks I either DONT comment on it or I tell what I know of the unit spoke of. I dont like Shimano you dont see me commenting on their stuff, Ask something about a Daiwa reel I have owned and I will tell you what I KNOW of it and that is what a forum should be about then I and many others have no reason being here. Everyone have a wonderful day and stick some fish tomorrow!!!! Quote
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