Bass Pro Customer Service

[Shad_Master]

Last year, my wife boght me an oversized cot from Bass Pro for my birthday. During the winter one of the stretchers that goes on the end to keep the frame taught, broke. It was not a manufacturing problem, it was broken. Recently, I contacted Bass Pro to see about buying a replacement. I made it clear that it was my fault and wondered if they had one that had been returned or something so that I could purchase just the part I needed. After a couple of days of researching I was notified that I would be receiving a new cot. Fed Ex delivered it yesterday. They certainly went above and beyond in helping me out.

[joshholmes]

when theyre that big it doesn't hurt enough to matter

[Shad_Master]

Well, I gues that's one way of looking at. I see it as they were willing to go the extra mile for a valued customer, even though they didn't have to.

[brushhoggin]

thats how i see it shadmaster. years ago i broke a carrot stick trying to yank my lure off a pad and took it to BPS and got a full refund (which i immediately spent there on another rod) but still. the fact that there were no questions asked is remarkable.

[joshholmes]

i agree with that but sadly there is no bps around my house so i can only order online where im not able to talk to customer

[Siebert Outdoors]

I think it had more to do with the upfront honesty then anything. It goes along way. I do CS also and I am easier going for the customers that say, "I broke this" then the ones that lie.

[Shad_Master]

"i agree with that but sadly there is no bps around my house so i can only order online where im not able to talk to customer" - joshholmes

Oh contrair, I did all this over the telephone and via e-mail. It was actually easier dealing with them over the phone/e-mail than it was talking to a person at the BPS store.

[K_Mac]

when theyre that big it doesn't hurt enough to matter

That attitude is one that raises my blood pressure. Yes size matters, but many use this to justify taking advantage. If you don't think return policy effects the bottom line, you really don't understand business.

On topic, I have had extremely good service from BPS.

[Shad_Master]

But you've got to admit a lot of "big" businesses don't put customer service first - this may be what Josh is referring to. All of my experiences with BPS however have always been positive, especially the closer you get to Springfield, MO (the home office). There is another outdooor retailer with home offices in my state and I don't get nearly as good service from them.

[K_Mac]

But you've got to admit a lot of "big" businesses don't put customer service first - this may be what Josh is referring to. All of my experiences with BPS however have always been positive, especially the closer you get to Springfield, MO (the home office). There is another outdooor retailer with home offices in my state and I don't get nearly as good service from them.

I do admit that.

[roadwarrior]

Great post!

I have always been treated fairly, not only at BPS, but every big name retailer.

The rub is dealing with "no-service" companies like Comcast and virtually all of

the airlines.

[200racing]

live 10 min from pbs have done alot of business never had a bad expeirence.broken trail camera, boots that felt good in the store and were killing my dads feet by the end of the day all exchanged no problems. and as a plus custom service is staffed with cute girls my age i almost want stuff to screw up

[SirSnookalot]

Nothing but 100% postitive customer service from BPS, Dicks was excellent as well, have never bought anything from Cabelas or Gander.

[shootermcbob]

Had issues with items from Cabelas, Bass Pro Shops, Shoes.com, Strike King, and St. Croix. Some were faulty manufacturing, some were improper fit, some were backordered items. A phone call/email or visit and ALL were handled in my favor, efficiently, and with courtesy. In these type situations, I have found that if you are honest, and treat the other person with dignity and respect, you will usually get more back than you give. I will continue to do business with all these companies.

[bass or bass ?]

I have had only very positive experiences with BPS. Their BPS labeled products are first rate and customer service is second to none. I purchase nearly everything I need for fishing , boating, and outdoors from BPS.

[Bass_Fanatic]

I have had great customer service from BPS in the past. When the Carbonlite first came out, I bought one and the thing snapped on me within a month. Brought it back and they exchanged it no problem. But, here recently it hasnt been as good. I bought a crankin stick a while back(3 years or so) and it broke on me this spring. I brought it back to them and they said it was nothing they could do because it was an older model Cranking Stick and all they had was newer models. They said they couldnt give me credit without a receipt adn I couldnt exchange for a different model.

[derviskhan]

Got to hold onto those receipts, at this point the store does not even know if you bought it from them, or what you paid. In most cases its not the store, its the hundreds of people that try and rip them off every year that makes the rules so stern with any company.

[Bass_Fanatic]

Got to hold onto those receipts, at this point the store does not even know if you bought it from them, or what you paid. In most cases its not the store, its the hundreds of people that try and rip them off every year that makes the rules so stern with any company.

I agree. If people werent always lookin for a loop hole to get stuff and wouldnt lie about things, it would be much easier and hassle free, but in this case, it was a BPS rod. No doubt it came from them because no one else sells the BPS Crankin Stick.

[Diablos]

My very first purchase with Bass Pro back in 1999-2000? I bought about $50 worth tackle and in the box was a $150 pair of binoculars. I called them and reported the mistake and was told I would be sent a return authorization. After 2 weeks I called them and told them I never received it and was told that a return authorization would not be sent to me without an explanation.

Back in 2003 i purchased a Pond Prowler trolling motor for a canoe online and it arrived broken via UPS. I called Bass Pro and told them I was leaving for a vacation and was sent another one Next-Day Air along with a return tag for the broken one. Awesome service all the way.

[derviskhan]

I agree. If people werent always lookin for a loop hole to get stuff and wouldnt lie about things, it would be much easier and hassle free, but in this case, it was a BPS rod. No doubt it came from them because no one else sells the BPS Crankin Stick.

As soon as I hit post reply I thought "that might be a BPS only model". HA

[slonezp]

There CS may be good when you've had something break but not so much when it's about spending money. I call the local BPS about a new prop. Cabelas is a 5 minute drive, but I have $50 in BPS gift cards and would take the 45 minute drive to save 50 bucks. They transfer me to their boat center(Is this independent from BPS?) Over the past week I left 3 messages inquiring about purchasing a new prop. I wanted to make sure they have the correct one before I make the drive. No one called back. I called Cabelas this morning. They had the prop waiting for me. Plus I realized I had $20 in Cabelas bucks and another $20 in points. I'll probably end up using the gift cards online.

[Stasher1]

I have had great customer service from BPS in the past. When the Carbonlite first came out, I bought one and the thing snapped on me within a month. Brought it back and they exchanged it no problem. But, here recently it hasnt been as good. I bought a crankin stick a while back(3 years or so) and it broke on me this spring. I brought it back to them and they said it was nothing they could do because it was an older model Cranking Stick and all they had was newer models. They said they couldnt give me credit without a receipt adn I couldnt exchange for a different model.

In their defense, that 3 yr old Crankin Stick only had a 1 yr warranty. They're under no obligation to replace it two yrs after the warranty expired.

For the most part, my dealings with BPS' customer service has been fantastic. The only exception was an incident involving the manager of the fishing dept. and a Shimano Crucial. We managed to get it all worked out (after getting a bit loud in front of the other customers), but I no longer deal with that particular Mgr.