Steez Rod Warranty - Excellent

[steezy]

I had a tip and a guide issue on 2 of my Steez rods. The Steez rods include a lifetime warranty but you never know if the warranty is any good until you try to use it.

The tip guide on my 7'1" CompileX HF rod failed, the diagonial supports detached from the back of the tip guide.

The first guide on my 7' SVF MHF rod popped out from under the wrap.

I called Daiwa, told customer service about the issue and requested the procedure for a warranty replacement. I was told to download and complete the request form and ship the rods to daiwa with a copy of the purchase receipts and rod serial numbers.

I shipped the rods to daiwa on May 5th and yesterday I received a call from Daiwa that my NEW Steez replacement rods are being shipped to me via UPS. The daiwa rep told me they never repair a steez rod and always replace them.

I checked the tracking number and the rods should arrive on May 24th.

It cost me $25 to ship the rods to Daiwa and receive 2 NEW rods, retail value $1000.

That's a better deal than the G.Loomis warranty.

[SDoolittle]

The daiwa rep told me they never repair a steez rod and always replace them.

I wonder what they do with the damaged rods. It would be pretty sweet if you could pick them up for a fraction of the price of a new Steez and then put a couple of new guides on them.

[steezy]

A rep told me they just throw the returned rod into the dumpster.

I'd like to find that trash dumpster.

[Bassn Blvd]

I had a tip and a guide issue on 2 of my Steez rods. The Steez rods include a lifetime warranty but you never know if the warranty is any good until you try to use it.

The tip guide on my 7'1" CompileX HF rod failed, the diagonial supports detached from the back of the tip guide.

The first guide on my 7' SVF MHF rod popped out from under the wrap.

I called Daiwa, told customer service about the issue and requested the procedure for a warranty replacement. I was told to download and complete the request form and ship the rods to daiwa with a copy of the purchase receipts and rod serial numbers.

I shipped the rods to daiwa on May 5th and yesterday I received a call from Daiwa that my NEW Steez replacement rods are being shipped to me via UPS. The daiwa rep told me they never repair a steez rod and always replace them.

I checked the tracking number and the rods should arrive on May 24th.

It cost me $25 to ship the rods to Daiwa and receive 2 NEW rods, retail value $1000.

That's a better deal than the G.Loomis warranty.

Hey, leave Loomis alone

Loomis wouldn't have charged you anything either, as long as it was a manufacturers defect.

[dwtaylor]

I wish Kistler would do the same...

[steezy]

Hey, leave Loomis alone

Loomis wouldn't have charged you anything either, as long as it was a manufacturers defect.

The G.Loomis defect warranty might be ok but I've never heard of anyone having any success trying to make a warranty claim with a G.Loomis rod and getting it replaced as easy as I got my steez replaced. I know the G.Loomis expeditor service was great (I used it 2 times) but now it is not the same.

G.Loomis would probably replace a GLX or NRX with the same guide issue just as easy as Daiwa replaced my Steez Rods.

[steezy]

I wish Kistler would do the same...

Don't even get me started about my thoughts on Trey Kistler. His warranty is a joke !

A pityful 12 month pro-rated warranty for a $500-700 Z-Bone rod.

Gary Loomis/NFC warranties the blank forever so why doesnt Trey Kistler pass on the warranty to his customer.

Trey Kistler should be ashamed!

Anyone with half a brain would just buy the NFC HM blank from Gary Loomis and get a custom built and at least the blank would be warranted.

[Hooligan]

Steezy I actually had a Loomis issue this spring that was taken care of in a timely manner. I had a MBR844C GLX that had a set about the midpoint of the rod. It was as though the blank was spun an eighth of a turn. The guides from the first up were all out of line. I got one call from Loomis after sending the rod back asking if the rod had ever been subjected to high heat, I admitted that it may have gotten hot in the rod locker but nothing like leaving it in the truck in the middle of summer. The rep then continued to tell me that it looked as though the resin had an issue and said they were 2nd day shipping a replacement back to me. That said, that's the only time I've had a mfrs issue with a Loomis since the late 90's. I remember a GLX fly rod that lost the insert on the stripping guide, and they replaced it without issue.

[steezy]

Steezy I actually had a Loomis issue this spring that was taken care of in a timely manner. I had a MBR844C GLX that had a set about the midpoint of the rod. It was as though the blank was spun an eighth of a turn. The guides from the first up were all out of line. I got one call from Loomis after sending the rod back asking if the rod had ever been subjected to high heat, I admitted that it may have gotten hot in the rod locker but nothing like leaving it in the truck in the middle of summer. The rep then continued to tell me that it looked as though the resin had an issue and said they were 2nd day shipping a replacement back to me. That said, that's the only time I've had a mfrs issue with a Loomis since the late 90's. I remember a GLX fly rod that lost the insert on the stripping guide, and they replaced it without issue.

I think that both Daiwa and G.Loomis honor the warrany on their high end rods and try to satisfy their customers.

[Scorcher214]

A rep told me they just throw the returned rod into the dumpster.

I'd like to find that trash dumpster.

When I played lacrosse, there was a factory near me and a few of my friends got to the dumpster and found all sorts of goodies, sticks, pads, gloves. All that was wrong was they had dings in the stick or small rips in the pads.

[FishinTN]

Do you have to be the original owner for the Steez warranty? I see you said they wanted the original receipt.

[steezy]

Im not sure if you have to be the original owner but I was told you need a purchase receipt and serial number.

[SirSnookalot]

Hard to understand why a receipt is needed, that said I've needed to produce receipts for a wide range of products from many different manufacturers, the manufacturer can clearly see it's their product. About the only thing I can think of that makes sense to me is stolen property.

["BRB"]

At my local tackle store I seen a guy bring in two steez rods broke in half and leave with two new rods no receipt. But the owner is also head off the local bass club and that guy was in the bass club so that might of had something to do with it.

[steezy]

One of the rods they replaced I purchased on ebay but it was new with the serial number tag so I sent it in with the serial number tag and the ebay receipt and daiwa accepted it so I don't think the rod has to be purchased from a dealer.

[pitchinthejig]

I had a 7.1 Compile-X guide insert come out not to long ago and without a Receipt, they sent me a brand new one no questions asked. I sent the rod in and from that day 6 days later had a brand new one at the door and the rod I sent them was WELL USED and I got more then my moneys use out of it and then bam new rod.

They take care of there customers well and are easy to deal with and FAST!

[steezy]

Thats what I'm talking about !

Makes that 7'1" Compile-X rod worth the $500 you paid for it.

[pitchinthejig]

lol yeah, I have 4 of them I love that rod SO much, IMHO its awesome for Pitching, Big worming, Big jigs and punching I need two more lol I bought me one Steez XBD a while back and wow what a frog stick but then I used it for punching really heavy matted grass and loved it so much I bought 1 more just for punching the super heavy stuff that Is to much for my 7.1 Compile-x's.

They are really good about replacing the Zillion rods to! My dad broke a 6.9MHXF from high sticking a 6 1/2 pound fish and it was totally his fault and they replaced it no questions asked without a receipt as well. He broke a L&T Frog rod and a 7.6 Daiwa S pitching stick a few years ago and once again flawless customer service and lightning fast returns. the S rod got broke in the rod locker cause him being stupid and the frog rod broke on about a 15LB Mud fish that sucked a frog down and got way down in a thick hydrilla matt and he was REALLY leaning HARD on the fish (We knew it was a mud fish) and POP broke it about 6in above the first guide..

So anyone that has a problem with a Daiwa stick dont be scared to call them if you dont have a sells ticket they will take care of you 100% I have never once heard of them turning down a rod replacement.