joedarat Posted June 2, 2006 Posted June 2, 2006 I'll try to make this short. I order a braid power crimp tool from cabelas online. tried it once, and it broke.. Then I think great..now I have to got through then retrurn process.. oh well. I call. 2 rings. a human being answers. Janice. She doesn't harass with questions and we get right to the point. she's tells me , "i'm so sorry to hear that..let me get you customer service" ok...i'm thinkin now i have to tell the whole story all over again.. but.. wrong..she conferencing me in to Diane..and says"diane, I have Joe on the line and he puchased a defective crimp tool, so can you help him.." Diane says sure and asks me if i would like to get another one or buy something else.. i say , yep I'll take the American Fisherman crimp tool.. no prob, she says "i'll have it shipped to you right away and you can do whatever you want with the defective braid crimper" ....What?!?! I don't have to send it back??? nope.. unbelievable no automated push key operator, super friendly and completely painless... i was so amazed i had to share.. I'll be shopping more with them in the future..that's for sure. Quote
Hawg_Hunter Posted June 2, 2006 Posted June 2, 2006 Cabelas customer service is HARD to beat! HH Quote
Super User Hookemdown. Posted June 3, 2006 Super User Posted June 3, 2006 They are hard to beat... same story with me only with different people and a rifle stock Quote
fishingfrenzy Posted June 3, 2006 Posted June 3, 2006 Impressive, only if the credit card/phone company can imitate that. :-/ Quote
Super User roadwarrior Posted June 3, 2006 Super User Posted June 3, 2006 Yep, I do most of my biz with Cabelas and BPS. No problems, ever. Quote
Guest the_muddy_man Posted June 3, 2006 Posted June 3, 2006 Thats why I only shop with them,BPS sent me rod (29.00) that I ordered and didnt like they said ship it back the price to ship it back 22.00UPS I called 5 times spoke to 5 differnt people about going to store in Harrisburg to exchange it Finally got a yes out of them What they got from me was a ( I cant say it here) I gave the rod to a local kid and never shopped with them again even let my points expire They lost my businsses for over 2 years now Cableas on the other hand I ordered the wrong reel IT WAS MY FAULT I typed in the wrong info I called asked if I could return the item they had me hold on Called the Hamburg store told them what was going on gave me a customer # and when I got to the store gave them the wrong reel and they had mine waiting at customer service AND THE ERROR WAS ON MY PART Thats the difference between BPS and Cabelas and thats why BPS will never get any of my hard earned money again Quote
Fisher of Men Posted June 3, 2006 Posted June 3, 2006 I got a $10 gift card from them in the mail today, and I really haven't bought much from them since opening in Fort Worth. Go figure. Maybe I need to send more of my business their way. Quote
Ben Posted June 3, 2006 Posted June 3, 2006 If Cabela's has it, I buy it from them, mainly for just that reason and have been for many years. I bought a Lowrance depth finder they had on sale as a special puchase and it was missing the mount and power cable. Called them, gave them my invoice number, she verified the model number and what parts were missing, and had them at my door two days later. Total time on the phone was less than two minutes. Quote
Sherrer2 Posted June 3, 2006 Posted June 3, 2006 I am new here, but felt compelled to respond with an experience I had last week with Cabelas service as well. I have ordered from Cabelas in the past and had great service, but nothing extraordinary like this. I was looking to order a new ultra lite rod and decided to look into to an xml model. I noticed that online it was showing buy to get one free. (Bait Monkey got the best of me!!) I decided that I would order an ultralite for me and a bass rod for my Dad for Fathers Day and whala a free rod for me. I could not get the order to go through online and give the discount so I called customer service and told them it was not totaling right for the discount. She said that by buying three rods at the sales price, you were paying what two rods at full price would normally be. I told her I understood the logic, but in the back of my mind I thought it was a bit strange; however I did not complain. I decided not to go forward with the order. About 1/2 hour later, the phone rang and it was Cabelas customer service. The customer service rep said that they felt the advertisement on the internet was misleading and that they would like to honor two rods at the sales price with the 3rd free. Of course I took the offer and my new rods will be here Monday. Thanks Cabelas!! It is great to see ethics and especially in a large business. Quote
weknowhowtolive Posted June 3, 2006 Posted June 3, 2006 d**n...im definatly going to start looking through them. However! Dont forget, your local shops still need your business! Quote
Super User cart7t Posted June 3, 2006 Super User Posted June 3, 2006 I ordered a 3 foot roll of boat carpet, 6 feet wide from Cabelas. When it came I realized it was the wrong color. I ordered the correct color they just sent the wrong one. Cabela's CS asked me to mail it back. Because it was 6 foot long it went on the bulky charge rate at UPS. The cost to ship cost more than the carpet. I called Cabelas. She nicely OK'd me to just keep the carpet and sent me the correct replacement color. Top notch service. Quote
Hamlet Posted June 4, 2006 Posted June 4, 2006 My experience is that Cabelas customer service is ten times better than BPS, it's not even close. If only they had the selection that BPS has,..I would never go to BPS again. Quote
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