Cabela's &Tackle Warehouse both treated me right.

[Simp]

Well customer service can often be the downfall of many stores. Cabela's and TW seem to have this issue covered. First up is Cabela's who's shipment was late thanks to UPS so they are refunding me the $10 shipping surcharge for 2nd day air. The other problem I had was the two Tru Tungsten 4 inch shads I ordered were the wrong sink rate, I wanted the slow wink/fast sink instead of the floater/slow sink. They spent a fair amount of time trying to locate the right model but they finally realized they don't carry the fast sink. I was then going to have them send me a couple fast sink BBZ shad but they don't carry that rate either. No doubt I was a little frustrated but they offered to just refund the money and I can use the pre paid shipping label to send them back the Tru Tungsten's and they would pay the shipping charge (normally they take 7.50 off your refund I guess).

Next up I called Tackle Warehouse to see about my big shipping refund of 5$ LOL and to see about a exchange. I had zero hold time and the guy looked up the shipping and offered to refund the shipping "no problem". Then I brought up the Revolution Shad (I got this to test out all three new shad swimbaits). I told him how I believe it's defective because it's VERY stiff the tale doesn't want to move well. I also told him about how I tested it in my bath tub and it didn't want to swim well. Honestly it probably swims better in the water rather then a bath tub but the BBZ and Tru Tungsten's swam TONS better in the bath tub. They also mention no used returns on the back of the order form so I wasn't going to test it out on the lake. I told TW I wanted to exchange the Revolution Shad. He told me no problem and put me on hold for a sec. He then came back and told me to keep the one I had and they would mail me another. I asked if I could pay the $3 difference for a fast sink BBZ shad in (Natural Shad). He countered with offering to just call it even Steven on the shipping and just ship out the BBZ shad with no charge! I told him this sounded great and thanked him very much.

So two different companies but the same great attitude to helping out their customers! Personally I'll probably just make sure that most my lure orders go with TW from now on, because they have better descriptions of what color, sink rate, ect on orders. With that said Cabela's seems to have a fair amount of nice stuff besides tackle and there customer service really did there best to make me happy. It was my first time ordering from them so it made a impression.

[ChiCityBasser]

Never had any experience with Tackle Warehouse or should I say no experience yet. I've had plenty of experience with Cabelas Customer service both in store and on the phone.

I got an Cabelas XML last year and broke the tip off thru my own fault by hooking into the line on the rod while casting with another and flinging it to the ground. I had it re-tipped and continued to use it but then while out fishing again and getting snagged I put too much pressure on the rod instead of the line and it snapped. Due to a computer error that charged me the wrong amount I hesitated in taking it back. On a recent visit one of the guys from the reel dept told me to bring it in and he would take care of me as long as I had all the documentation from the purchase..(receipt,rod tag with upc) which I did and they replaced the rod with no further questions asked and got my New XML at home.