SICK OF THIS bull

[RobbyZ5001]

I am sick and tired of these stupid * *** tele systems with press 1 through 103. This is getting to be annoying. Whatever happened to talking to a PERSON?

[BassnMan Mike]

Check this site out, I know that its saved me alot of headache

http://gethuman.com/

[RobbyZ5001]

Check this site out, I know that its saved me alot of headache

http://gethuman.com/

I am not religious, but god bless you... and not in the context of a sneeze.

[fathom]

try calling social security admin.

it'll make you wish for anyone from new delhi.

[RobbyZ5001]

A couple times I was on the phone for 30 minutes + going through the menu and I still never got to a person.... >

[OIFBasser]

I wish those companies recorded me when I am on hold for insane amounts of time. I swear more than a rap song to those stupid recordings. My wife makes me go outside when on hold.

[.dsaavedra.]

A couple times I was on the phone for 30 minutes + going through the menu and I still never got to a person.... >

who the hell are you calling!?? whenever i call customer service for certain things like airbrushes or airguns im never on hold for too long and the menus are quick to take me to a person.

[RobbyZ5001]

A couple times I was on the phone for 30 minutes + going through the menu and I still never got to a person.... >

who the hell are you calling!?? whenever i call customer service for certain things like airbrushes or airguns im never on hold for too long and the menus are quick to take me to a person.

Not too many questions to ask about toys from cracker jack boxes.. Wait until you need to deal with the state and federal government. >

I just reread this.. not trying to pick a fight... angry at the phone gods not you. sorry dave

[.dsaavedra.]

A couple times I was on the phone for 30 minutes + going through the menu and I still never got to a person.... >

who the hell are you calling!?? whenever i call customer service for certain things like airbrushes or airguns im never on hold for too long and the menus are quick to take me to a person.

Not too many questions to ask about toys from cracker jack boxes.. Wait until you need to deal with the state and federal government. >

I just reread this.. not trying to pick a fight... angry at the phone gods not you. sorry dave

i totally understand. i've not had to deal with anything more than customer service.

[K_Mac]

try calling social security admin.

it'll make you wish for anyone from new delhi.

Try to find someone to talk to at the IRS. It will make the Social Security Admn. seem much friendlier.

[done]

A lot of those systems I frantically push "0" and sooner or later it gives me a person.

[simplejoe]

A lot of those systems I frantically push "0" and sooner or later it gives me a person.

X2 That's all my wife does, She won't let me anymore. I used to get so mad, once I smashed the phone off of the floor, I couldn't take it anymore. ;D

[Sam]

Person?

What is a person?

Isn't it fun to dial 1-800-stay on hold?

I press the "0" key all the time to bypass the messages to get to a real person.

Only problem is that most of the real people have not graduated elementary school or are Pitt grads.

But hey, they are working which is great in this economy.

Now, how are you doing on the State Penn fishing team?   

[Luke at Gouldsboro]

businesses will look to save money anywhere. If they could have an automated system, they don't need to hire a person to answer the phone. I hate that too.

[Glenn]

Well, since my sister works at one of the largest companies in the world, and is in charge of one of many of their "automated" phone systems (which, by the way, utilizes voice recognition technology), I can tell you that the properly installed system actually helps you get the service you need faster and more efficiently. 

Yes, they save the company money, but the real benefit is a better customer experience. Again, that's a system that's been implemented and maintained correctly. Sadly, government agencies don't have the budget nor staff to integrate such a system, so you get a frustrating experience instead. Note, too, that pressing "0" a lot of times ends up with you getting transferred all over hill-and-dale in an attempt to get you to the right person.

I only wanted to post this in defense of the people who work very hard to create and deploy terrific phone systems that create great customer experiences. They're few and far between, but deserve credit where credit is due, instead of sweeping them under general categorizations regarding poor systems.

[Pitchinkid]

Person?

What is a person?

Isn't it fun to dial 1-800-stay on hold?

I press the "0" key all the time to bypass the messages to get to a real person.

Only problem is that most of the real people have not graduated elementary school or are Pitt grads.

But hey, they are working which is great in this economy.

Now, how are you doing on the State Penn fishing team?

LOL always enjoy some good Pitt bashing!

[SirSnookalot]

It's all about dollars and cents, or is sense.  Technology is great for us as well as the corporations but we pay a price for it...........jobs!  Ya gotta remember, the corporations care less about you, it's all about making money for shareholders and the board.

Manufacturing companies have replaced people with robots, and now the robots are being replaced by even cheaper overseas labor.

That Indian tech from New Delhi probably has  as much or more education than many in the states, just need to something about the accent.

[Tokyo Tony]

Sadly, government agencies don't have the budget nor staff to integrate such a system, so you get a frustrating experience instead.

I think it's more a question of competence than money. Obviously, if the government can print and borrow trillions of dollars on a whim, money isn't the issue. The issue is that most gov't workers are lazy, incompetent, and for this they receive outsized salaries while producing nothing.

I worked in a call center for a while, so I know what it's like to be on the opposite end. I just want to remind you guys that it's not the customer service rep's fault you were on hold so long, so don't take it out on him, unless he happens to be a POS. If he's a POS, by all means, let loose  8-)

[firefightn15]

The company I work for is in the process of installing and automated system (small scale).  We have had to tighten our belts and many in the office are multi tasking to the point that data entry is lagging.  On the lighter note, anytime you push zero the call will be directed to an honest to goodness live person who can actually answer questions. 8-)

[SPEEDBEAD.]

Sadly, government agencies don't have the budget nor staff to integrate such a system, so you get a frustrating experience instead.

I think it's more a question of competence than money. Obviously, if the government can print and borrow trillions of dollars on a whim, money isn't the issue. The issue is that most gov't workers are lazy, incompetent, and for this they receive outsized salaries while producing nothing.

I worked in a call center for a while, so I know what it's like to be on the opposite end. I just want to remind you guys that it's not the customer service rep's fault you were on hold so long, so don't take it out on him, unless he happens to be a POS. If he's a POS, by all means, let loose 8-)

I will disagree with the government workers generalization. I dont really care that you said "most." Thanks.

Higher level, maybe.  The people doing the grunt work?  Not a chance.  The system doesnt run if we arent doing our jobs.  Bottom line...

:-X

[bigfruits]

always mash the 0 button as soon as you hear the recording.

i usually wait until its time to meditate on the can when i expect a long hold time.

dial the number, press speaker and sit on throne.

either that or make the call on the commute to or from work.

[silvercliff_46]

Sorry Glen, but I have yet to use a voice recognition that didn't say "What, What, What," not in that term, but essentially that. Oh!, by the way before you say enunciate better, I have two national titles in public speaking.

I don't mind speaking to a newcomer to our country, as long as I can understand them. Many times I can't, and further they can't understand me. It has nothing to do with the level of education. I.E. My wife had a stroke. The specialist she had after her stroke, was from Pakistan. He was a well educated, caring man. The problem.., neither my wife or I could understand the man. You can't help if you can't communicate.

Customer service is supposed to be about keeping, and maintaining customer satisfaction. How much satisfaction are you providing when the customer is saying !@#$%!!! :-?

[RedhookRR]

Have to use an automated system everyday. Only one of to ways to find out when I am suppose to be going to work. Oh then the thing calls you to tell when your duty time is an hour before your duty time.