Super User Micro Posted February 17, 2009 Super User Posted February 17, 2009 If BPS doesn't want to match prices, they shouldn't offer. I went to BPS tonight after work to pick up some more Yo-Zuri Hardcore Drum lipless cranks. BPS sells them for $12.99. But the regular price at Tackle Warehouse is $9.99. I printed out the webpage showing the lure and the price. Went and pulled what I wanted off the rack and went to the customer service counter. I laid the lures up there and asked the clerk to match TW's price. She asked me if that was an actual store. I advised TW has an actual store, but sells online as well - just like BPS. She asked where it was, she never heard of it. I said its in California. She stated they had to have a store I "could walk into." I advised they have a store I can walk into, it's in California. She stated I couldn't leave and go there tonight so it wasn't a store I could walk into. I told her to stop jerking me around and either honor the price match or get a manager to tell me why they wouldn't. Next thing you know, she picks up the phone and calls the 800 number on the page I printed out. The ONLY thing she asked is "is this an actual store?" They must have said yes because she then hung up. She muttered a few things and acted as if she had no idea what to do next. Then she decides to call TW back. I had to point out the name of ghe lure on the page. She asked TW if they has "Yoozee" lures. I had to correct her (after all, she's talking to people that DO know what they are doing). Apparently satisfied that they were an actual store and that was their regular price, she started to fill out a "Price Reconcilliation" form. 3 lines took her 15 minutes. On the the way out, I felt compelled to tell a manager the trouble I had, and that it might be a good idea if BPS would hire, or at least train, customer service clerks to know SOMETHING about the products they sell. Friggin ridiculous. Quote
done Posted February 17, 2009 Posted February 17, 2009 That sounds more like a problem with customer service than training. Even if they do not understand they can be gracious about it. That she fought so hard for a $3 discount...that is pretty bad. Quote
daviscw Posted February 17, 2009 Posted February 17, 2009 I had a similar problem with Cabela's except I was dealing with a return. The sent me the wrong action rod. I wasn't going to pay for shipping again, so after being sent up about 3 levels of management explaining every time the difference in the rods the lady finally said, "I'm glad you know what you're talking about. I have no idea what any of this means." Quote
rippin_lips Posted February 17, 2009 Posted February 17, 2009 I ordered from TW for the first time today. BPS and Cabelas have outrageous shipping prices. Can't beat TW's free shipping and better prices. Quote
Super User Dan: Posted February 17, 2009 Super User Posted February 17, 2009 lol, Yoozee lures. I don't think I could go in there and persist like that. I would get too angry and get myself banned or something. Quote
Dean Posted February 17, 2009 Posted February 17, 2009 Wow I knew certain stores could match prices, but never knew BPS did, thanks for that info! 8-) Quote
fathom Posted February 17, 2009 Posted February 17, 2009 the trouble with bps? uncle johnny doesn't return my calls. Quote
Super User Micro Posted February 17, 2009 Author Super User Posted February 17, 2009 $3 a lure adds up ;D. Like I said, they offer it, I took them up on it. BPS has the same prices as TW on most stuff, but I come across things occassionally TW seels for less. I'm going to do it more often. Quote
Super User Muddy Posted February 17, 2009 Super User Posted February 17, 2009 You should have called them first, they would have had some guy in Pakistan hook you up Quote
Big Tom Posted February 17, 2009 Posted February 17, 2009 It takes an act of God for Bass Pro to match their own prices when they differ from internet to store. Quote
Super User burleytog Posted February 17, 2009 Super User Posted February 17, 2009 The trouble with BPS is that they're BPS. Quote
toolpush Posted February 17, 2009 Posted February 17, 2009 You should of took ***(Brent) in with you. ;D Quote
Super User Bassin_Fin@tic Posted February 17, 2009 Super User Posted February 17, 2009 The trouble with BPS is that they're BPS. x2, plain and simple Quote
MitchIsFishin Posted February 17, 2009 Posted February 17, 2009 The trouble with BPS is that they're BPS. x3. If they don't want to abide by their own policies, they should retract the price match offer. I have had that happen to me at other retailers with a price match policy and have left the merchandise at the register. Quote
Super User Sam Posted February 17, 2009 Super User Posted February 17, 2009 Micro, Put your thoughts in writing and mail it them BPS's home office. They need to know what is going on in the trenches. BPS hires who they can to fill their positions and many have no idea about freshwater fishing. The guys at the Richmond store are far more advanced and helpful than the people in the Hampton store. Other than for the guy who works at Busch Gardens the people in Hampton are in Never-Never Land when it comes to freshwater fishing. But I am proud of your efforts and that you stuck to your guns to get the better price. I guess that is why I buy most of my fishing lures, etc. at Green Top and Castaways. The guys at Green Top are very knowledgeable and helpful, especially about bass fishing. Think summer. Think Chick Lake and River. Quote
Super User KYntucky Warmouth Posted February 17, 2009 Super User Posted February 17, 2009 It takes an act of God for Bass Pro to match their own prices when they differ from internet to store. I told you that > Quote
Super User roadwarrior Posted February 17, 2009 Super User Posted February 17, 2009 If BPS doesn't want to match prices, they shouldn't offer. I went to BPS tonight after work to pick up some more Yo-Zuri Hardcore Drum lipless cranks. BPS sells them for $12.99. But the regular price at Tackle Warehouse is $9.99. I printed out the webpage showing the lure and the price. Went and pulled what I wanted off the rack and went to the customer service counter. I laid the lures up there and asked the clerk to match TW's price. She asked me if that was an actual store. I advised TW has an actual store, but sells online as well - just like BPS. She asked where it was, she never heard of it. I said its in California. She stated they had to have a store I "could walk into." I advised they have a store I can walk into, it's in California. She stated I couldn't leave and go there tonight so it wasn't a store I could walk into. I told her to stop jerking me around and either honor the price match or get a manager to tell me why they wouldn't. Next thing you know, she picks up the phone and calls the 800 number on the page I printed out. The ONLY thing she asked is "is this an actual store?" They must have said yes because she then hung up. She muttered a few things and acted as if she had no idea what to do next. Then she decides to call TW back. I had to point out the name of ghe lure on the page. She asked TW if they has "Yoozee" lures. I had to correct her (after all, she's talking to people that DO know what they are doing). Apparently satisfied that they were an actual store and that was their regular price, she started to fill out a "Price Reconcilliation" form. 3 lines took her 15 minutes. On the the way out, I felt compelled to tell a manager the trouble I had, and that it might be a good idea if BPS would hire, or at least train, customer service clerks to know SOMETHING about the products they sell. Friggin ridiculous. Pitiful...Absolutely pitiful... > Quote
Fisher of Men Posted February 17, 2009 Posted February 17, 2009 I went in the other night to our BPS store (Dallas-Grapevine) and saw another guy having the same issue. He wanted a fish-finder for the price he found on-line at another retailer. They wouldn't match the price, but offered him a 15% discount (which was within $20 of the discount he wanted). After checking, the clerk found that they only had the display model. He said that they normally would take 10% off for the display model, but because they had already taken 15%, they couldn't go any further. I was there for about ten minutes and walked away before seeing if he made the purchase or not. I'm sure their strategy is to give you a hard enough time and maybe you'll get mad and walk away. Micro, You were FAR more patient than I would have been. I commend you for that. I would have laid them on the counter and walked away. Quote
FordNFishinLover Posted February 17, 2009 Posted February 17, 2009 I think its ridiculus hiring people who dont know anything about fishing. The workers from chicago compared to the people in st.louis is a whole nother story! I ask the guy at the reel counter a question about a reel and hes like, uhhhh they dont make those anymore. (when they had that same reel on their reel counter....) As for the people in St.Louis They are very well on top of their game. They know about older stuff, and stuff thats not even out yet. For a smaller bps they do a pretty good job. Quote
HossFly Posted February 18, 2009 Posted February 18, 2009 Wow, cool tip; i didn't know BPS price matched. (duh, maybe i just didn't 'read' that particular page, maybe 'my' bad) Anyway, the clerk could/should have handled it A LOT better; i should know...i manage a retail grocery store and MY clerks know how BENT i get when they do something STUPID(i.e.:tick-off customers)!!! Quote
Super User Micro Posted February 18, 2009 Author Super User Posted February 18, 2009 I guess that is why I buy most of my fishing lures, etc. at Green Top and Castaways. I make big purchases at Green Top (and occassionally Tackle Warehouse). Reels, rods, more than a few lures - Green Top. Green Top is the bomb-diggity in Virginia for tackle. But it's 70 miles from my house so I do stop by BPS for small purchases. Quote
Super User FishTank Posted February 19, 2009 Super User Posted February 19, 2009 The last two times I have been to BPS I too have had bad service and have since taken my business elsewhere. Last fall I brought back a BPS Johnny Morris Sig. Rod that had problems with the guiedes coming out and when I went to exchange it for the exact same thing with out a receipt I was told that I had to get the lowest sale price. Bottom line, they wanted me to pay an extra $30 for the exchange. I then noticed that the new rod I was going to get had the same problem (guides were loose). I came home with a Loomis instead. A month later I brought in an ad (not one of the catalogs) that I received in the mail from BPS. They had several items I wanted but some were marked and others not. I asked what was going on and was told that the prices were as marked. They would not match their own ad. > Quote
tritz18 Posted February 19, 2009 Posted February 19, 2009 I agree with everyone bps is not one of my favorite stores. Earlier this year there was a guy who worked in the fishing department who didn't know what a swimbait was. I mean come on, having u been living under a rock the past year. Also the guys a bps looked at me like I have no idea what I was talking about. Some guy was trying to lecture me on how to cast a baitcaster, after I made it clear that I already own multiple baitcasters. It would be nice if they had people that know what they are doing and how to properly interact with customers. Quote
Siebert Outdoors Posted February 19, 2009 Posted February 19, 2009 that sucks Micro. Goes back to the saying you get what you pay for. Cheap labor is exactly that. Inexperienced. Quote
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