BPS Woes

[weknowhowtolive]

I made an order from BPS at about 1AM Monday the 10th. The next morning I heard about some $20 off thing so I called and asked if I could add to the order, or cancel the order and then add to get the discount. The lady said no because it was already processing and had a tracking label. Thats fine. Except today, almost 7 days later, online it still says "in process" for all my items and there is no tracking number. Also, my rewards points that I'm supposded to allow 1 business day to update still havent appeared. Is this typical?

[Big Tom]

Yes this is pretty typical for Bass Pro orders.  It takes them forever to process.

[weknowhowtolive]

I called and asked after posting this and the lady said it should have shipped by now and put me on hold, then came back and said it hadnt and they would "expedite" it 3 day shipping? haha.

[rondef]

Call back and escalate the call. I had the same thing happen and I ended up getting a double order (two of every lure I ordered)and only got charged for one set and I didn't get charged for shipping.

When I ordered the second time I put a comment about poor service in the comments field and that order showed up on time.

[Olebiker]

I placed an order Sunday afternoon and still haven't received notice that it has shipped.    

[bassnleo]

Odd.........

I have never had an issue with a BPS order.

I placed an order just this past Friday and it will arrive here tomorrow.

[tyrius.]

Yeah I think after this order I might do just that. I think its kinda sad that after a week I called and 10 minutes later it shipped. That means it was just sitting in a warehouse doing nothing until I called and complained.

You should have gotten more than just expedited shipping.

I've never orders from BPS on line or catalogue nor will I ever.  It seems that this is where many of the bad experiences come into play.

[weknowhowtolive]

Yeah I think after this order I might do just that. I think its kinda sad that after a week I called and 10 minutes later it shipped. That means it was just sitting in a warehouse doing nothing until I called and complained.

You should have gotten more than just expedited shipping.

I've never orders from BPS on line or catalogue nor will I ever. It seems that this is where many of the bad experiences come into play.

I agree but...like what? A small gift card or a credit or something? Ive never heard of 3 day shipping that will take 4 days from when I talked to the company being called "expedited" either.

[burleytog]

Over the last two year, the service from their internet/catalog division has been quite bad.

They certainly make no effort to get shipments out in a timely manner, nor do they understand what email notification of orders/shipment mean.

[fishfordollars]

Sorry to hear of your problems.It seems it is a fact of life now. Everyone cutting corners to keep their bottom line and their investors happy. I think we all deal with it, I know I do, and really not much you can do about it. If you do discover the solution let all of us know. Good luck.

[weknowhowtolive]

Well the solution seems to be to just call the day after you order and tell them to ship your order over and over again.

I wrote a complaint email saying it was a bunch of crap and if they did it again id take my service elsewhere. They said theyd send a reply in 1 business day so, ill get a reply in 6 days or so.