frogtog Posted May 16, 2007 Posted May 16, 2007 This has got to be one of the funniest I've heard of in a long time. I > think this guy should have been promoted, not fired. This is a true story > from the Microsoft Word Helpline which was transcribed from a recording > monitoring the customer care department. > > Needless to say, the Help Desk employee was fired, however he is currently > suing the organization for "Termination without Cause." > > This is the actual dialogue of a former Microsoft Word Customer Support > employee (now I know why they record these conversations) starts here: > > Employee--"Rich Hall, Computer Assistance; may I help you?" > > Customer--"Yes, well, I'm having trouble with Microsoft Word." > > Employee--"What sort of trouble?" > > Customer--"Well, I was just typing along, and all of a sudden, the words > went away." > > Employee--"Went away?" > > Customer--"They disappeared." > > Employee--"Hmmm So what does your screen look like now?" > > Customer--"Nothing." > Employee--"Nothing?" > > Customer--"It's a blank; it won't accept anything when I type." > > Employee--"Are you still in Microsoft Word, or did you get out?" > > Customer--"How do I tell?" > > Employee--"Can you see the 'C:' prompt on the screen?" > > Customer--"What is a sea prompt?" > > Employee--"Never mind, can you move your cursor around the screen?" > > Customer--"There isn't any cursor; I told you, it won't accept anything > I type." > > Employee--"Does your monitor have a power indicator?" > > Customer--"What's a monitor?" > > Employee--"It's the thing with the screen on it that looks like a TV. > Does it have a little light that tells you when it's on?" > > Customer--"I don't know"> > Employee--"Well, then look on the back of the monitor and find where the > power cord goes into it. Can you see that?" > > Customer--"Yes, I think so." > > Employee--"Great. Follow the cord to the plug, and tell me if it's > plugged into the wall." > > Customer--"Yes, it is." > > Employee--"When you were behind the monitor, did you notice that there > were two cables plugged into the back of it, not just one?" > > Customer--"No." > > Employee--"Well, there are. I need you to look back there again and find > the other cable." > > Customer--"Okay, here it is." > > Employee--"Follow it for me, and tell me if it's plugged securely into > the back of your computer." > > Customer--"I can't reach." > > Employee--"Uh huh. Well, can you see if it is?" > > Customer--"No." > > Employee--"Even if you m a ybe put your knee on something and lean way > over?" > > Customer--"Oh, it's not because I don't have the right angle, it's > because it's dark." > > Employee--"Dark?" > > Customer--"Yes - the office light is off, and the only light I have is > coming in from the window." > > Employee--"Well, turn on the office light then." > > Customer--"I can't." > > Employee--"No? Why not?" > > Customer--"Because there's a power failure." > > Employee--"A power.......a power failure?.... Aha, Okay, we've got it > licked now. Do you still have the boxes and manuals and the packing stuff > your computer came in?" > > Customer--"Well, yes, I keep them in the closet." > > Employee--"Good.. Go get them, and unplug your system and pack it up just > like it was when you got it. Then take it back to the store you bought > it from". &G t; > Customer--"Really? Is it that bad?" > > Employee--"Yes, I'm afraid it is." > > Customer--"Well, all right then, I suppose. What do I tell them?" > > Employee--"Tell them you're too damned stupid to own a computer... > Quote
Vyron Posted May 16, 2007 Posted May 16, 2007 ahaahahahahhaahahahahahaa I work as an IT and i c this happening all the time and i just say 2 my self , shut up , dont say anything , control ur self Quote
Deb Posted May 16, 2007 Posted May 16, 2007 Oh no, I didn't know they could tell who I was . Now everyone knows how dumb I am! Well, I'm almost that bad.... Quote
Bassboy15 Posted May 17, 2007 Posted May 17, 2007 lol silly people my dad is an it manager and he does get these calls alot..but u cant say wat u want to Quote
Dan Pitre Posted May 20, 2007 Posted May 20, 2007 LOLOLOLOL ;D ;D ;D I get this at work all the TIME!!!! I work for Cingular/at&t wireless and I get cust. who will come to me and say my phone isn't working, none of the buttons work, screen isn't on and I'm not getting any service... I would pick up the phone and look at it and just press the power button and like magic it comes back on... They ask, "What Happend." I reply, "User Error, this is the power button press it and like magic *poof* it comes back on." Quote
ejtaylor822 Posted May 20, 2007 Posted May 20, 2007 I have been in IT a number of years. I remember back early/mid-90's when the desktop PC was starting to become really prevalent across all lines of business, especially in upper management. I was a UNIX admin at the time and was working with a guy helping deploy the PC side (the client in the client/server world) for a system I was putting in. Remember one afternoon we were on the other side of the plant when he was paged to one of the "higher-up's" office. I tagged along since I was heading that way. We went to the manager's office and he was cussing about his stupid new computer and the mouse was not working. When asked to show what was happenning, he picked up the mouse, slammed it against the monitor screen and started moving it around explaining how the #*%&$^# mouse moved erratically and he couldn't see where to place it or get it to stay in place. We both had to really bite our tongues and remain polite - was very hard. The PC guy was exceptionally gracious and showed him how to "properly" use a mouse. We finished up, left his office and were halfway down the hall when we couldn't take it anymore and started laughing. I would not have believed it if I hadn't been there myself. Eddie Quote
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