BPS Customer Service = A+!

[helms83]

There is a recent thread talking about the BPS Pro Qualifier real being on sell for $70. Well, I had purchased this reel online a week ago and was aggravated that i had just missed on saving $30.

I contacted BPS through their online customer service department (CSD) about missing reward points. My girlfriend bought me items through the online store with her debit card; since the purchase was in her name, the points would not be added to my rewards program. After discussing this with the CSD, they agreed to put the points onto my account. Afterwards, the representative asked if there was anything else, and jokingly (figuring it was buyers' luck) I responded about the reel and new sale price. She said she would see what she could do.

I received this email from BPS today:

Joshua,

Thank you for contacting Bass Pro Shops. I have reviewed your order information.

Item 35142200 REEL-PRO Q PQX10 5.2:1 BAIT 99.99 is now on sale for 69.94.

We price match within the last 30 days from the date of purchase. I will refund your

credit card $ 30.05 today.

Please contact us again if you require further assistance.

Best regards,

Carolyn

Bass Pro Shops

Customer Service

Simply Awesome!

[BASSclary]

They are always top-notch

[SoFlaBassAddict]

You'll hear on and on about how bad BPS' customer service is from a lot of people.  I personally have never had a problem with them.  Thats one reason why I continue shopping there.  Not once have I had an issue with a return, exchange, or whatever.  Glad they handled the refund for you without a problem.

[Goose52]

Outstanding! Glad that it worked out!!

[TrippyJai]

I have mixed feelings about BPS up here in Ontario. It's usually a hit and miss for me. It all depends on who you approach for help. All I can say is if they help, their service is A+, but there are way too many employees who know absolutely nothing = hard time explaining and getting what you came for.

[bass or bass ?]

BPS's customer service is next to none. I purchase my tackle from them and get my lures and terminal rigging, bait, and expert advice at my local bait and tackle shop, Fisherman's Choice Pro Shop.

[1312concepts]

services is great, but if only they would offer more coupons/deals  ;D

[tp9]

I 100% agree with the great customer service at BPS.  I emailed my local BPS inquiring if they had a trade-in program.  I purchased a Johnny Morris baitcast combo almost 4 years ago that I no longer used.  I didn't mention in my emails that I only looking for close to 30% of the original value.  After a few emails back and forth he told me to bring it in with the original receipt for a FULL refund (store credit).  I was at the store within a few hours.

[Senkoman12]

tackle warehouse and cabelas have good customer service too

[bass or bass ?]

tackle warehouse and cabelas have good customer service too

True, I just find that BPS has a much larger inventory that Cabela's.

[Stasher1]

I've dealt with BPS customer service several times and they've made it right every time.

The only time they've really given me any problem was when I tried to exchange a Crucial spinning rod under warranty. I had to get mad and raise my voice a bit in front of other customers, but they eventually just refunded my money and I walked back to the rack and picked out a new rod.

[oteymc]

I have always had great experiences with their customer service.

[Shad_Master]

tackle warehouse and cabelas have good customer service too

I suppose the results differ from location to location, but I have been very disappointed in the customer service at Cabela's here in the Omaha area.  Twice I have been out and out lied to by sales staff - once I was told an item was out of stock but would be comming in on the next truck only to later find out that they don't even carry that item.  The second time, I was told that Berkly had stopped making Power Worms and would only be producing GULP! from now on - I knew this was a lie and confronted the person - but he layed it off on his manager, who wasn't there at the time.

I drive by Cabela's every day, but only stop there when I absolutely have to.