G Loomis Warranty explained through American Fishing Legacy

[b.Lee]

G. Loomis Limited Lifetime Warranty Questions Answered................

Lately we have been hearing many rumors about changes in the G. Loomis Limited Lifetime Warranty. Surprisingly, most of what we have heard and seen simply is incorrect. We read many blogs on the Internet and the "information" posted regarding G. Loomis' Limited Lifetime Warranty is so incorrect that you wonder just who got it so wrong and how they could take that info and post it.  Being G. Loomis' only Superstore we figured now is a good time to separate the reality from rumor and misinformation.

First, the price for Xpeditor Service has been raised from $50 to $100. Considering that the price has been $50 for about 12 years this seems reasonable to us and is less than it would have been if Loomis had increased the price by $5 per year since this program was introduced. Obviously someone was asleep at the switch at Loomis regarding Xpeditor pricing, so it was raised this year. Shimano has owned G. Loomis for over 12 years, so these changes are not due to any recent acquisition, but simply an attempt to bring the costs of the G. Loomis warranty program up to date with current costs of shipping and handling.

We are not aware of ANY G. Loomis rods that are excluded from the Loomis warranty. If a rod is obsolete then it will be repaired or, if unrepairable, replaced by the closest current model which is the way it has always worked. If a rod has been broken by something other than structural failure (car door, ceiling fan, pickup tailgate, rod locker, etc.) we continue to recommend using Xpeditor as this is a sure fire way to get a new, replacement rod in just a few days.

Our experience with Loomis has been and continues to be absolutely wonderful regarding warranties. We always encourage customers to use us for any warranty rod replacements since we always have every current model available in stock. Xpeditor is now $100, normal warranty service is $25 through American Legacy Fishing Company.

Keep in mind that ALL G. Loomis rods come with a Limited Lifetime Warranty. If your rod is damaged or broken you can either send the rod to us, into the G. Loomis factory, or use Loomis' Xpeditor Service direct or through us. If you send the rod into the factory Loomis will inspect the damaged rod and will, at Loomis' discretion, either repair or replace the rod and ship it back to you at Loomis' expense. If the damage is due to neglect Loomis will contact you with an estimate of repair (or replacement) cost.

If you use Loomis' Xpeditor Service you can either contact G. Loomis online at www.gloomis.com, call the factory at 1-877-577-0600, or call American Legacy Fishing Company at 1-877-402-6350. Upon receipt of your Xpeditor request and payment of $100 ($125 CAD) Loomis (or ALFC) will ship you a new replacement rod along with a prepaid return shipping label for your damaged rod. Done deal.

For the new NRX rods you MUST REGISTER your rod. We cannot stress enough how important it is to register your new NRX rod. Go to www.gloomis.com for the appropriate form. Mail this form along with your purchase receipt to the indicated address. Shortly thereafter you will receive a "wild card" which you can use to replace your damaged NRX rod at no cost, no questions asked. This replacement must be handled by an authorized G. Loomis Dealer (such as American Legacy). Do not send your damaged NRX rod to the factory as long as you have your "wild card". If your replacement NRX rod is then damaged you can send that damaged rod into the G. Loomis factory for replacement or repair. Conditions outlined above will apply. Xpeditor Service is not available for NRX rods.

To briefly summarize, NOTHING has changed with the G. Loomis limited lifetime warranty except that the Xpeditor Service has increased from $50 to $100 and the new NRX rods come with a "wild card" that allows you a free, one time replacement no questions asked. We are always happy to handle any Loomis warranty and can assure everyone the service you receive today will be the same (or better) than you have experienced in the past. We are always here to take care of G. Loomis customers any way we can.

[OneUp]

Except that they don't mention that the Xpeditor service can only be used ONCE per rod now, which IMO is a far bigger issue than the extra $50...

[Grey Wolf]

Let's beat this horse to death !!!!!!!!!!!

[HopelesslyAddicted]

Except that they don't mention that the Xpeditor service can only be used ONCE per rod now, which IMO is a far bigger issue than the extra $50...

This was my biggest issue with the change. 

b.Lee is this true?

[Bassn Blvd]

Here we go again.  For those who are not pleased then the answer is simple- Don't Buy Loomis..  For those who know how to care for their rods then the answer is simple- Keep Buying.  The article Lee posted is nothing new, if you know how to read.

[Lucky Craft Man]

We are not aware of ANY G. Loomis rods that are excluded from the Loomis warranty. If a rod is obsolete then it will be repaired or, if unrepairable, replaced by the closest current model which is the way it has always worked. If a rod has been broken by something other than structural failure (car door, ceiling fan, pickup tailgate, rod locker, etc.) we continue to recommend using Xpeditor as this is a sure fire way to get a new, replacement rod in just a few days.

This is incorrect.  G Loomis does not allow the use of the Xpeditor Service with "obsolete" rods.  I'm surprised American Legacy is unaware of this one.

[bigfruits]

Except that they don't mention that the Xpeditor service can only be used ONCE per rod now, which IMO is a far bigger issue than the extra $50...

x3

[rubba bubba]

To briefly summarize, NOTHING has changed with the G. Loomis limited lifetime warranty except that the Xpeditor Service has increased from $50 to $100

Apparently going from unlimited to once doesn't qualify as a change?  This will do wonders for building trust with the consumer.

[Raul]

Just a question for you guys complaining about the fact the Xpeditor service can only be used once: HOW MANY TIMES YOU PLAN TO BREAK THE ROD ?  :-?

Just curious, I 've owned GLoomis Rods for over a decade and never ever needed neither the warranty nor the Xpeditor service in any of my rods in that period of time.

[Bassn Blvd]

To briefly summarize, NOTHING has changed with the G. Loomis limited lifetime warranty except that the Xpeditor Service has increased from $50 to $100

Apparently going from unlimited to once doesn't qualify as a change? This will do wonders for building trust with the consumer.

I trust G-Loomis rods, even without the expediter service. But this is where people get things all ****** up. The expediter service is NOT a warranty. It is a no questions asked service. If your rod breaks from a manufacturers defect then it will be covered under the WARRANTY, NOT the EXPEDITER SERVICE.

And like Raul said, how many times can you possibly break the same rod?  I own several for many years without problems.  I don't know, maybe Raul and I just know how to fish without breaking our equipment.

[bigfruits]

HOW MANY TIMES YOU PLAN TO BREAK THE ROD ? :-?

plan? zero.

how many times do you plan on getting in a car accident?

ive used expeditor twice and wrecked once.

[Bassn Blvd]

HOW MANY TIMES YOU PLAN TO BREAK THE ROD ? :-?

plan? zero.

how many times do you plan on getting in a car accident?

ive used expeditor twice and wrecked once.

Then tell me what rods you use that have a better WARRANTY and EXPEDITER service than G-Loomis. Oh yea, and are of the same or better quality.

[bigfruits]

im not sure i understand why youre asking. what does my comparing the xpeditor to insurance have to do with other rod companies?

to humor you:

better warranty/no hassle service? st. croix.

quality? close enough.

are you upset because people are upset about the change? youre funny.

[Bassn Blvd]

There is no change in the warranty, only the expediter service.  And no, I'm not upset over anything.  I just don't know why there is so much concern over a fifty dollar increase.

You're correct about St.Croix.  They are the only ones that I found to have a very good service but as far as quality goes, I'll save that for another debate.

[gotarheelz14]

im not sure i understand why youre asking. what does my comparing the xpeditor to insurance have to do with other rod companies?

to humor you:

better warranty/no hassle service? st. croix.

quality? close enough.

are you upset because people are upset about the change? youre funny.

St croix have just as good of rods in my opinion. Their replacement plans are also far above and beyond those of G loomis.

Can you guess where all my money is going hehe?  ;D

[b.Lee]

I have no opinion about it, just passing along info I received in a email from American Fishing Legacy.

Please don't point fingers.

[BrianinMD]

I personally have no problem with the increase, everything is getting more expensive. I broke a loomis at my last tourney, filled out the online form and got a new rod 3 days later. Which was great except for the new rod was broke (first guide was bent and the wrapping were it connects to the blank was cracked). I called loomis and got no questions just pulled up my name, confirmed address and another new rod was shipped.

[trevor]

Let's beat this horse to death !!!!!!!!!!!

[Grey Wolf]

I have no opinion about it, just passing along info I received in a email from American Fishing Legacy.

Please don't point fingers.

You mean you didn't know that this would stir the pot !!!!

[rubba bubba]

To briefly summarize, NOTHING has changed with the G. Loomis limited lifetime warranty except that the Xpeditor Service has increased from $50 to $100

Apparently going from unlimited to once doesn't qualify as a change? This will do wonders for building trust with the consumer.

I trust G-Loomis rods, even without the expediter service. But this is where people get things all ****** up. The expediter service is NOT a warranty. It is a no questions asked service. If your rod breaks from a manufacturers defect then it will be covered under the WARRANTY, NOT the EXPEDITER SERVICE.

Apparently my point was too subtle for you. Read the article again - it is American Fishing Legacy who, in their attempt to clear up the misinformation, provide misinformation by not only linking the Expeditor under the Warranty changes but not providing the full extent of the Expeditor changes.

I am not the one who linked the Expeditor with the "no Warranty changes but" comment, that was American Fishing. Reading comprehension is your friend.

[Bantam1]

American Legacy is well aware of the changes. It just appears they forgot to add this to their email blast. I thought I covered all the changes pretty well the first time. Guess not.

[rubba bubba]

You covered it very thoroughly; American Legacy should have taken notes.

[jeb2]

You're correct about St.Croix. They are the only ones that I found to have a very good service

Add Dobyn's Rods to the list for a better warranty/service program than Loomis, too. I think Loomis's parent company, Shimano, has a better replacement service on their higher end rods, too. Over the counter, AFAIK. Kind of odd, that.