Super User VolFan Posted July 6, 2010 Super User Posted July 6, 2010 What does anyone know about Dawa's Limited Lifetime Warranty? I broke my Cielo that I've had for about a month. A combination of clear shallow water, a premature hookset and an unlucky direction as the jig hit my rod between the second and third guides from the tip, breaking it clean. I just want to know if I'm SOL or what I need to do. Thanks Quote
Super User Grey Wolf Posted July 6, 2010 Super User Posted July 6, 2010 Contact Daiwa , nothing like getting it straight from the horses mouth. 1-562-802-9589 8 AM-4PM Pacific time. Quote
Scorcher214 Posted July 7, 2010 Posted July 7, 2010 I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea Quote
Speed_Racer Posted July 7, 2010 Posted July 7, 2010 I believe he's talking about a rod. I've had a Steez rod broke and just sent it in with a letter and received a new in the mail in a week and a half... Quote
Dr. Perf Posted July 7, 2010 Posted July 7, 2010 +1 I broke a 7'1" Steez Compile-X and Daiwa replaced it without any 'fuss'. My tackle shop mailed it back and received the replacement. My fishing partner broke the spinning Compile-X, contacted Daiwa who send a replacement and he mailed the broken rod back in the replacement's tube. Should not be an issue with replacing your rod. Doc Quote
NateFollmer Posted July 7, 2010 Posted July 7, 2010 They replaced my rod that I had for 3 days. It broke right above the next to last guide... No questions asked! I just busted my crossfire combo also so we'll see if that gets the same treatment Quote
Super User VolFan Posted August 21, 2010 Author Super User Posted August 21, 2010 Well as an update, they replaced it. I sent it in three weeks ago and got a new 7'6" Cielo yesterday. They were moving right as they got the rod and apologized for it taking so long. It was a good experience all around. I sent an honest letter in with it about how the break happened; it wasn't a defect, more of a one in a million coincidence of space and time. Quote
Super User burleytog Posted August 21, 2010 Super User Posted August 21, 2010 I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea Did you even read the OP? Quote
Nibbles Posted August 21, 2010 Posted August 21, 2010 I had a spring break on my daiwa regal and called them up and sent a replacement spring free. just make sure to have part number that broke. If your replacing a whole reel...i have no idea Did you even read the OP? Do you have to ask that question? : Quote
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