Super User burleytog Posted August 16, 2010 Super User Posted August 16, 2010 , only allowing Xpeditor once or twice a year Once or twice a year? :-? And you people wonder why they increased the price?
Dan-K Posted August 16, 2010 Author Posted August 16, 2010 Warranty does not equal free replacement for any reason. Hmm, last I read Loomis has a warranty program where an angler could send their rod in for replacement if it was a true manufacturer's defect and then they have the separate and distinct expeditor service which is a no questions asked replacement program. Loomis made no changes to their warranty program. True about the "Warranty" definition, but you are splitting hairs here. People are using the word "Warranty" in lieu of "expidieter service". The problem with the warranty is, how do we as anglers know if it is a manufacture's defect which caused the rod to fail? We are taking a gamble by trying to use the warranty, where as with the expiditer service it was basicly $25 more and you get the rod replaced with no questions asked.....
Dan-K Posted August 16, 2010 Author Posted August 16, 2010 Might I add, the G Loomis reputation was built on the $50 expiditer program. When I got into bass fishing heavily, all of my "mentors" in the sport advised me to just bite the bullet and go with Loomis because it was a life time investment into my gear. Now that has all changed..... When I started this thread I was unaware of the new one time replacement limit, that just adds fuel to the fire!!
TourPT Posted August 16, 2010 Posted August 16, 2010 I own many Loomis rods, some of which are 20 years old and have only had to use the service once. I admit I am not happy about them raising the price of the replacement service, in fact I was rather as ticked as you are when I first heard about it, but with only needing to use that service once in twenty years, I guess it's no biggy. Although I do agree with you somewhat, for I also bought these rods with part of the reason for purchasing them was the 50 dollar replacement fee, but you can't blame them for people abusing the service. There is two things though that I will say that rather upsets me about Loomis. One is that the replacements are not always what you bought. For example they use to use very good Pac Bay Guides and used reel seats with a metal ring instead of the plastic they use now. What they use today is good, but not as good IMO and not what I paid for in the first place. Again a minor thing, but still a thing. The other thing is that Loomis/Shimano is rather greedy. I mean why is the GL3 rods still priced so high. I was hoping that this new high end 500 dollar a rod bologna, and I do mean bologna for if you need anything more sensitive then a GLX then you may want to go see the doctor and see if your still alive, would also mean Loomis would lower there prices a little on the GL3, a good rod, but no way worth more then 140 bucks in today's market. With all these other companies coming out with decent 100 dollar rods, Loomis could have blown them all away by lowing the price to such on the GL3, made there customers happy and still make a profit. If Lamiglas can come out with a very good rod, close to there Certified pro blanks, for 100 bucks then why can't Loomis come down to earth also. Greedy!
BobP Posted August 16, 2010 Posted August 16, 2010 There really is NO FREE LUNCH and there never was regarding Loomis rods. The Loomis warranty/expediter service is paid for by the very high price you pay for one of their rods. When the expediter service was $50, that seemed a reasonable charge for Loomis to accept, replace, and ship a replacement rod. Now doubled, many guys feel the deal they made with Loomis by paying that premium price has been abrogated unfairly by Loomis. I think they have a valid point and the change constitutes a "bait and switch" by Loomis/Shimano. On the other hand, I have no sympathy for jerks who repeatedly abuse rods and then use an expediter service multiple times a year to get over on the company. If you don't know how to handle and fish with high end graphite, you should recognize your limitations and buy something in IM6 or fiberglass from BassPro. JMHO
Super User Raul Posted August 16, 2010 Super User Posted August 16, 2010 Most of my rods are GLoomis, I didn 't purchase them for the warranty, been fishing with them for more than a decade, I 've never ever needed the warranty, I do not expect a rod to be replaced that I for neglect broke, it 's not the manufacturer 's fault, it 's my fault. In lame terms, GLoomis is saying: We appreaciate your business by purchasing our product, just for that reason we offer you a replacement warranty of "X" ammount of money ( now 100 ) in case that your rods break out of neglect/ abuse. It 's your fault however for an X percentage of the value of the rod we are going to pay the rest for your neglect/abuse..
Dan-K Posted August 16, 2010 Author Posted August 16, 2010 Just to clarify, I don't feel that my rod broke out of neglect or clumsiness on my part. Even though it did not break on a fish it does not mean it was out of neglect. Just because it broke while removing it from my boat's rod locker everyone is assuming it was neglect. I have other high end rods in the same rod lockers and they have never broke. I do not drop my rods, step on them, slam them in doors, run the trolling motor over them or do any other abusive actions to them. I admit to sitting on a Berkley Lightning Rod, I broke it in two places, and that was all my fault and when I was a lot newer to bass fishing. The best way to describe how my IMX broke is this; place the rod tip about one inch under the lip of a table and raise the handle. The rod snapped before I even felt resistance on the butt end. I should send it back to them under the warranty, but I understand the possibility of it being the manufacturer's fault in some way is less than 1%. I do know for a FACT that I have never abused this rod in any way, but that does not rule out the possibilty that some knuckle head did not abuse it while it was on the racks at the dealer. I was OK with paying the $50 to Loomis for the expiditer service for several reasons: I am a humble person and acknowledge that rods don't just break, so it was more than likely not G Loomis at fault; I thought G Loomis and Shimano were great companies to the extent that I was converting my entire collection to Loomis / Shimano equipment; I liked the fact that I could call Loomis and have a replacement in my hands before the next weekend / fishing trip; And, in the big picture $50 is not a lot to spend to replace a $270 rod but $100 is (manufacturer's fault or mine).....
Super User Raul Posted August 16, 2010 Super User Posted August 16, 2010 Yes, they are great companies to the point of: We will change your broken rod for X ammount of money no questions asked no matter how it broke or how old is your rod. If you have read how the warranty works they even will exchange your broken rod for the closest comparable model if your rod model is discontinued, no longer in production or out of stock. For me the relief is to know that in case s*t happens I will only have to pay a proprtional ammount of money for the worthless piece of trash a broken rod is. Your math is: IMX = $285, replacement $100 = $385 That math is wrong The math is: BROKEN IMX WORTH ---------> $ 0.0, replacement = $100 New replaced IMX = $100
tyrius. Posted August 16, 2010 Posted August 16, 2010 I do not expect a rod to be replaced that I for neglect broke, it 's not the manufacturer 's fault, it 's my fault. If you went home tonight and found that your son had used a GLoomis rod as a play sword and snapped it into many pieces would you send $100 and the rod in for replacement?
Super User Bassn Blvd Posted August 16, 2010 Super User Posted August 16, 2010 Why don't you read RoLo's thread and see how well they took care of him with his warranty, not expeditor, claim.And as for not buying a rod for the warranty, nobody buys a rod for the warranty. However like any sizeable purchase all features related to the product are weighed when compared against other products. Now that one of the features has changed substantially, it alters the total equation. Enough for some to leave, not enough for others. Just because you don't value the expeditor service in your equation doesn't mean that everyone else shouldn't as well. To me, 50 bucks is hardly a substantial altercation when you're paying 400-500 bucks for the product. I noticed you conveniently left off you can only use it once now as well. You can only use the FREE REPLACEMENT, no questions asked for the NRX just once. After that it will cost 100 dollars to replace a 500 dollar rod. So basically I'll spend 1/5 the price of the rod to replace it where as you'll spend almost 1/2 the price of the rod to replace Falcon Cara. You'll spend just under half to replace the Dobyns and about 1/3 to replace a Loomis IMX, 1/4 for the GLX and 1/5 for the NRX Now, you tell me, which warranty is better compared to the price of the rod. And if you think the sensitivity and quality is better in the other rods then you're just blowing smoke. And no, I don't rod shop because of the warranty. I wouldn't by a less sensitive, heavier rod because it had the best warranty. And as I previously said, they should cover the loss of his rod at the 50 dollar fee since it was purchased before the change. But for new purchases, I don't see what the big deal is over paying 100 dollar (only 50 dollar increase) to replace a 4-5 hundred dollar rod. SHOW me who has a better warranty for the SAME quality rod. I've also always considered the IMX series to be the "bottom shelf" model of the Loomis rods and wouldn't even consider buying any of the GL series. So no, I don't think it's worth 100 bucks to replace a GL series but more than fair to replace the rods I use which are the GLX and now the NRX.
Super User Raul Posted August 16, 2010 Super User Posted August 16, 2010 I do not expect a rod to be replaced that I for neglect broke, it 's not the manufacturer 's fault, it 's my fault. If you went home tonight and found that your son had used a GLoomis rod as a play sword and snapped it into many pieces would you send $100 and the rod in for replacement? NO. I don 't know if I 'm an extraterrestrial alien or something like that, but my sense of honorability/honesty puts many barriers to my everyday behevior, that 's how I am, to many it may sound dumb and I don 't care in the final end what they think or do, I care about what I think and do.
KSRonH Posted August 16, 2010 Posted August 16, 2010 Well said Raul, you look into the same mirror I do. It's a shame that not everyone thinks like this. That's one of the reasons that a $50 dollar service now costs $100.
rubba bubba Posted August 16, 2010 Posted August 16, 2010 Why don't you read RoLo's thread and see how well they took care of him with his warranty, not expeditor, claim.And as for not buying a rod for the warranty, nobody buys a rod for the warranty. However like any sizeable purchase all features related to the product are weighed when compared against other products. Now that one of the features has changed substantially, it alters the total equation. Enough for some to leave, not enough for others. Just because you don't value the expeditor service in your equation doesn't mean that everyone else shouldn't as well. To me, 50 bucks is hardly a substantial altercation when you're paying 400-500 bucks for the product. I noticed you conveniently left off you can only use it once now as well. You can only use the FREE REPLACEMENT, no questions asked for the NRX just once. After that it will cost 100 dollars to replace a 500 dollar rod. So basically I'll spend 1/5 the price of the rod to replace it where as you'll spend almost 1/2 the price of the rod to replace Falcon Cara. You'll spend just under half to replace the Dobyns and about 1/3 to replace a Loomis IMX, 1/4 for the GLX and 1/5 for the NRX Now, you tell me, which warranty is better compared to the price of the rod. And if you think the sensitivity and quality is better in the other rods then you're just blowing smoke. In case you haven't noticed, this entire thread isn't about the NRX, which is new. This thread is about all of those unhappy individuals who have bought prior Loomis products, who have now had their feature set defined at time of purchase changed afterwards. Please recalculate your percentages after the 1 time usage. I believe they will come out to be 5/4, 6/5, and 4/3, and compare that to the other rods should they happen to break a second time. If a 100% price increase and a reduction from lifetime to just once is not a "substantial change" in your book, then there's pretty much no point in discussing the issue any longer.
tyrius. Posted August 16, 2010 Posted August 16, 2010 NO. I don 't know if I 'm an extraterrestrial alien or something like that, but my sense of honorability/honesty puts many barriers to my everyday behevior, that 's how I am, to many it may sound dumb and I don 't care in the final end what they think or do, I care about what I think and do. Works for me. I may not agree with your stance (especially since the product you purchased includes the expeditor service which isn't about the reason behind the break), but I don't have to.
Super User Bassn Blvd Posted August 16, 2010 Super User Posted August 16, 2010 Rubba Bubba, I realize this isn't about the NRX series. I was trying to justify why I thought Loomis raised their fee from 50 to 100 dollars. And you're wrong with the figures. If you don't want to spend $100 to replace a $300 rod (1/3 the price of the rod) then don't. I guess you would rather spend $80 to replace a $160 rod (1/2 the price of the rod). As I said before, I agree he should have his rod replaced at the fee stated when the purchase was made. But, most of the talk on this subject is about people not buying Loomis rods in the future because of the expediter fee increase.If the 50 extra bucks is going to break your piggy bank then you shouldn't be buying Loomis IMX, GLX or NRX. And if you're buying the GL series then I don't believe you're experiencing the true G-Loomis experience.
Super User Bassn Blvd Posted August 16, 2010 Super User Posted August 16, 2010 Posted By Rubba Bubba This thread is about all of those unhappy individuals who have bought prior Loomis products, who have now had their feature set defined at time of purchase changed afterwards. Please recalculate your percentages after the 1 time usage. I believe they will come out to be 5/4, 6/5, and 4/3, and compare that to the other rods should they happen to break a second time.If a 100% price increase and a reduction from lifetime to just once is not a "substantial change" in your book, then there's pretty much no point in discussing the issue any longerlink=1281852002/62#62 date=1281983911] .
Super User 5bass Posted August 16, 2010 Super User Posted August 16, 2010 Posted By Rubba BubbaThis thread is about all of those unhappy individuals who have bought prior Loomis products, who have now had their feature set defined at time of purchase changed afterwards. Please recalculate your percentages after the 1 time usage. I believe they will come out to be 5/4, 6/5, and 4/3, and compare that to the other rods should they happen to break a second time.If a 100% price increase and a reduction from lifetime to just once is not a "substantial change" in your book, then there's pretty much no point in discussing the issue any longerlink=1281852002/62#62 date=1281983911] . Posted by BassnBlvd. What Loomis product do you own that you believe isn't worth 100 dollars to replace if YOU break it due YOU'RE carelessness.
Super User Raul Posted August 16, 2010 Super User Posted August 16, 2010 Don 't know about you guys but I feel that after 5 pages and the subject becoming a little bit more controversial .... I begin to smell Irene 's perfume.
Stasher1 Posted August 16, 2010 Posted August 16, 2010 Don 't know about you guys but I feel that after 5 pages and the subject becoming a little bit more controversial .... I begin to smell Irene 's perfume. I smell something...but I'm not so sure I'd call it perfume. Smells more like a dead horse to me. ;D
Super User SPEEDBEAD. Posted August 16, 2010 Super User Posted August 16, 2010 Don 't know about you guys but I feel that after 5 pages and the subject becoming a little bit more controversial .... I begin to smell Irene 's perfume. Perfume? More like Marlboro and Budweiser... ;D
Super User Bassn Blvd Posted August 16, 2010 Super User Posted August 16, 2010 I agree. I'm putting my comments on this topic to .
Super User BASSclary Posted August 16, 2010 Super User Posted August 16, 2010 Don 't know about you guys but I feel that after 5 pages and the subject becoming a little bit more controversial .... I begin to smell Irene 's perfume. Perfume? More like Marlboro and Budweiser... ;D Ahhhhhhh That VA air for you ! Reds and Buds 8-)
Dan-K Posted August 16, 2010 Author Posted August 16, 2010 If needed, I will start a new post leaving out anything negative about any company's policies. I would like to add, I called Loomis and voiced my concerns. I will be sending the rod back under WARRANTY and will wait to see what they say.......
Siebert Outdoors Posted August 16, 2010 Posted August 16, 2010 Dank, My only thought on this issue is the loss you will take when you sell them. Typically a used rod fetches 30-40% off of what a new one costs in great condition. Are you just sending the rod back non-expiditor? I've done that once or twice over the years.
Dan-K Posted August 16, 2010 Author Posted August 16, 2010 I know I am going to take a hit, but I only paid list price for my MBR844, I shopped around patiently and made good purchases on the other four. I will be sending the broken rod back as a warranty claim, not under the expiditer service. I was told by the customer service rep that if it is denied warranty I will be presented with my other options.
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