bigfruits Posted July 28, 2010 Posted July 28, 2010 Hummmm, there are 2 different situations here.I pay $500 for a new NRX rod, I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod. Not a bad deal in my opinion. If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free. But if you break that replacement $500 rod because of your fault, you are out. They only offer the Xpeditor Service towards one replacement for one model owned by you. that's what blows me. they could at least offer lifetime replacements at cost, right? i hear dobyns are nice.
Super User Gone_Phishin Posted July 28, 2010 Super User Posted July 28, 2010 Keep in mind everyone, this new crap starts on Aug 1st. Yes, four more days. I noticed they don't mention the change on their home page for the Xpeditor service. S..H..A..D..Y.. http://www.gloomis.com/publish/content/gloomis_2010/us/en/conventional/support.html If everything goes down like it sounds like it will, well, what an insult. First they butter us up at Icast with the rod to end all rods, then they slip in the old 'oh yea, now our warranty program stinks.'
Super User Grey Wolf Posted July 28, 2010 Super User Posted July 28, 2010 Hey Loomis fuys & gals , if you don't like the altered service , flood them with nasty *** e-mails and tell them what you think. If enough of you raise hell , maybe they'll change it back. If that doesn't change anything , quit buying the product. They'll get your drift. It's really up to you , as a group ,you have more power than you realize............GOOD LUCK
Super User flechero Posted July 28, 2010 Super User Posted July 28, 2010 Prepare your flame throwers... A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps! Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something. Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it. If that $500 rod is that good, just take care of it. A few of you need some cheese and crackers with all of that whine....
Super User Grey Wolf Posted July 28, 2010 Super User Posted July 28, 2010 Prepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps! Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something. Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it. If that $500 rod is that good, just take care of it. A few of you need some cheese and crackers with all of that whine.... OUCH!!!!!!!!!!!!!!!!!
Super User roadwarrior Posted July 28, 2010 Super User Posted July 28, 2010 Prepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps! Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something. Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it. If that $500 rod is that good, just take care of it. A few of you need some cheese and crackers with all of that whine.... It's "the package" that has changed. The service was a HUGE selling point.
Super User SPEEDBEAD. Posted July 28, 2010 Super User Posted July 28, 2010 Hummmm, there are 2 different situations here.I pay $500 for a new NRX rod, I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod. Not a bad deal in my opinion. If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free. Yeah, good luck with that. Ask RoLo how he feels about Loomis when he EXPECTED them to replace it for free. I would like to know how many rods they actually replace for "free." : I have ONE Loomis factory rod and one custom built on a Loomis blank. They will likely be the only ones I own.
steezy Posted July 28, 2010 Posted July 28, 2010 Hummmm, there are 2 different situations here.I pay $500 for a new NRX rod, I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod. Not a bad deal in my opinion. If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free. Yeah, good luck with that. Ask RoLo how he feels about Loomis when he EXPECTED them to replace it for free. I would like to know how many rods they actually replace for "free." : I have ONE Loomis factory rod and one custom built on a Loomis blank. They will likely be the only ones I own. If the new NRX feels better than my GLX then I'll take my chances on at least 1 rod.
BigGame0892 Posted July 28, 2010 Posted July 28, 2010 Prepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps! Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something. Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it. If that $500 rod is that good, just take care of it. A few of you need some cheese and crackers with all of that whine.... It's "the package" that has changed. The service was a HUGE selling point. I agree. You may have paid a little more for a Loomis over some comparable rods. But, I always thought part of that cost was for the awesome warranty and service.
steezy Posted July 28, 2010 Posted July 28, 2010 Maybe we are all just spoiled by Loomis. St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close. If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company. Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods. I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.
bigfruits Posted July 28, 2010 Posted July 28, 2010 Prepare your flame throwers...A warranty is supposed to cover defect in manufacturing, materials and workmanship. Not car doors, rod lockers, drunks and missed steps! Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something. Doesn't anyone take responsibility for their own actions anymore???? When you were in your last traffic accident, did you take the truck back to ford or chevy for warranty body work? I doubt it. If that $500 rod is that good, just take care of it. A few of you need some cheese and crackers with all of that whine.... the reason i bought all of my glx rods (other than the fact that i love the feel of my Loomis rods) is because of the Expeditor service. i cant justify spending so much on a rod unless i have the lifetime guarantee (with $50 in hand) against my mistakes. i was ok with the new $100 fee but only being able to use the service once per rod is going to make me spend my money elsewhere. if buying about 10 great rods because of the Expeditor service and being upset that i will no longer have these rods for life is whining, let me get a slice of the Manchego.
Al Wolbach Posted July 28, 2010 Posted July 28, 2010 I currently have 10 G Loomis rods(I had not counted before). I just e-mailed Loomis to let them know I would not purchase or recommend their rods any longer. I also work part time in the fishing department at the local BPS. I had always used the replacement policy to justify the cost in my mind. That statement is no longer true. I would recommend you e-mail G Loomis at their website. Just click on contact us...........Al
Super User flechero Posted July 28, 2010 Super User Posted July 28, 2010 I don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out) I also think anyone that bought on warranty, bought the wrong rod. The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point? Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program. So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods. just $.02 from a broke guy
HopelesslyAddicted Posted July 28, 2010 Posted July 28, 2010 I don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out)I also think anyone that bought on warranty, bought the wrong rod. The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point? Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program. So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods. just $.02 from a broke guy I can definitely see where you are coming from here. People need to have certain level of accountability. Of course all of us have gotten used to, and have even bought rods because of, the level of accountability previously allowed by the Xpeditor service. If I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely.
steezy Posted July 28, 2010 Posted July 28, 2010 I don't disagree that it sucks by comparison to Loomis of past, but it's no worse than the other high end rods of today. (as steezy points out)I also think anyone that bought on warranty, bought the wrong rod. The Loomis prices didn't go up when Xpediter came out... and it's not going down with the new changes. Everyone thought they were a great rod and fairly priced before the warranty got so good so why is it suddenly seem like the warranty was the only selling point? Sure the package has changed a little, but my guess is they had to protect from had a number of habitual "breakers" who took serious advantage of the program. So those who haven't had multiple failures or accidents aren't really affected and those who have used it over and over on the same rod have been cut off from upgrading every year and purposely breaking rods. just $.02 from a broke guy I can definitely see where you are coming from here. People need to have certain level of accountability. Of course all of us have gotten used to, and have even bought rods because of, the level of accountability previously allowed by the Xpeditor service. If I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely. I don't understand. If you break a $375 MBR843GLX rod by stepping on it or closing a door on it, you would not pay $100 to get a new MBR843GLX replacement rod ? Instead you would throw the MBR843GLX rod in the trash and buy another brand of rod ? I'm confused.........Tell you what if you break a GLX rod and don't feel like paying $100 for the replacement, just contact me and I will pay for you to ship the brokn rod to me and I will gladly pay the $100 for the new replacement and that offer goes to anyone that has a broken GLX that would qualify for a replacement rod. I admit $100 is a big jump from the previous $50 but I would give one of my nuts to get the same replacement warranty on my Daiwa Steez rods or my Custom NFC/Otterod. I cried like a baby when I broke one of my Steez rods earlier this year and had to just toss that $450 in the trash.
Super User SPEEDBEAD. Posted July 28, 2010 Super User Posted July 28, 2010 Is the $ your favorite key stroke?
bigfruits Posted July 28, 2010 Posted July 28, 2010 If I break my GLX on a hookset or something, there's no way I'm paying 100 dollars to get a new one. That 100 dollars will go toward a new brand of rod without a doubt. Dobyns, Powell, or St Croix most likely. no offense, but that makes no sense. you rather pay full price for another rod than get a 300 plus dollar rod for $100? i just used the xpeditor service on my broken loomis that ive been putting off. the guy on the phone confirmed that the new policy is for all loomis rods. im sure you already knew that, but i was hoping it was for NRX only. i asked him how they would know if we were returning the same rod over and over and he said there is a 3 letter code on all of their rods. i see a two letter code on mine under the model name... my highschool math skills tell me there cant be too many two (even three) letter combos, right? obviously its not a unique serial number so if you break a rod twice, your grandmother will have to return it for you. edit: unless they have the same letter codes on all 'xpedited' rods. d**n it, man!
steezy Posted July 28, 2010 Posted July 28, 2010 Its all crazy! We all must be insane to pay $300,$400,$500 for a FISHING rod ! It's just a graphite stick with some metal rings and a handle. $$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$
HopelesslyAddicted Posted July 28, 2010 Posted July 28, 2010 First of all steezy, I said ON A HOOKSET that is a heck of a lot different than breaking it in a rod locker or stepping on it. One is IMO, not my fault, the other totally is. Honestly I think that's fairly obvious but whatever. In that case I would rather take my 100$ and spend a little more with a company who has a better warranty. Is that hard to understand? Its not the money, I've got money, its the principle of them doubling the cost of a service that I thought I would have for a long time. Oh yea bigfruits it makes no sense that I want to spend MY money the way I see fit. Yeah I'M the one who doesn't make sense here. : Yeah I'd rather spend a little more money with a company who has a better warranty and get a new rod, call me crazy. Oh yeah, and who says I pay FULL price? I have never paid full price for any rod. I got connections. EDIT: I just want to make myself clear. In the event that I break my GLX through my own fault, I would be inclined to pay the 100$, but I don't have to like it! And I don't think I'd buy too many new rods from loomis, maybe an NRX...
Super User bilgerat Posted July 28, 2010 Super User Posted July 28, 2010 Oh yeah, and who says I pay FULL price? I have never paid full price for any rod. I got connections. Is The Natural back in business ? :
bigfruits Posted July 28, 2010 Posted July 28, 2010 I have never paid full price for any rod. I got connections. well now it makes more sense. but then your edit confused me. sorry if i missed this: can you xpedite a NRX that has already been 'wild carded'? that might get one, maybe two, NRXs in my hand but im pro'lly done with GLX and down...
BigGame0892 Posted July 29, 2010 Posted July 29, 2010 This just in.....Dobyns, Powell and St. Croix have re-institued FACs (Friday Afternoon Cocktails) in anticipation of the huge increase in sales they expect to see. I heard they're hiring too! BTW, as a former G Loomis loyalist, I'm happy I decided to switch before all of this. However, I still went ahead and e-mailed them to give them my 2 cents.
Super User fourbizz Posted July 29, 2010 Super User Posted July 29, 2010 Ill start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often. Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase. You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.
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