G.LOOMIS �XPEDITOR� SERVICE

[SPEEDBEAD.]

Its all crazy!

We all must be insane to pay $300,$400,$500 for a FISHING rod !

It's just a graphite stick with some metal rings and a handle.

$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

I'll keep trying, hoping one of these times you'll get it...

[Lucky Craft Man]

Ill start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.

Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.

You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.

I right there with you FourBizz...I calculated the retail value of all the G Loomis and Shimano equipment I own and I was amazed how much money I spent.  I was planning on buying at least 5 NRX's, but I guess I will have to support my fishing equipment purchasing addiction with another company.  As I said before, it is such a shame, because I really do think they make quality products.  I just wish the "overall service" I thought I was buying into was still there. 

[Slip Gun]

.... guess it is time to give Dobyns a try... :-[

[steezy]

I wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.

Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.

If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.

I purchased my GLX rods because I love the way they feel and they way the fish, they lifetime warranty is a plus and the Xpeditor service was just icing on the cake but neither the warranty or Xpeditor service had anything to do with purchasing the rods and Yes I will buy at least 1 NRX rod.

Not trying to debate anyone, just calling a spade a spade.

You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.

8-)

[Slip Gun]

I wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.

Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.

If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.

Not trying to debate anyone, just calling a spade a spade.

You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.

8-)

One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.

What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.

[steezy]

I wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.

Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.

If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.

Not trying to debate anyone, just calling a spade a spade.

You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.

8-)

One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.

What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.

Slip Gun, you make a good point and I cannot disagree but no other company offers anything close to the  Xpeditor program (even with the price increase and limit) so the Loomis rods are still a great deal. IMHO.

[HopelesslyAddicted]

I have never paid full price for any rod. I got connections.

well now it makes more sense.

but then your edit confused me.

sorry if i missed this: can you xpedite a NRX that has already been 'wild carded'?

that might get one, maybe two, NRXs in my hand but im pro'lly done with GLX and down...

  Yeah I'm not too sure about their policy with their NRX's.  The whole wild card thing is a little weird I'm not sure if its separate from the Xpeditor.

  I'll tell you one thing this makes me think that the NRX's might be a little more prone to breakage than we anticipate.

[Slip Gun]

I wish Loomis had never created that $50 replacement program. Thats not a warranty and should not be considered a part of any warranty. Its a replacement program and now they have simply raised the price and put a limit on it.

Im not defending Loomis/Shimano but frankly Im surprised any company could afford to run a program like that, its a total loss and a black hole. Im really surpirised the shimano shareholders ever allow this type of program.

If Loomis/Shimano had only offered the standard lifetime warranty that covered defects and workmanship like Daiwa and some others then this would not be an issue and they fact that they were willing to eat broken rods for a few years was just our good fortune while it lasted. I used the Xpeditor service once and loved it and still cant belive they replaced my rod.

Not trying to debate anyone, just calling a spade a spade.

You can put lipstick and perfume on a pig but eventually it will start to look and smell like a pig again.

8-)

One can also view it from the point of view that many would have never bought those rods in the first place if they had not provided that warranty. I am hard on gear and would never spend that kind of money on a rod if i didn't know it came with an above and beyond warranty. Call it an excessive perk if you will... I call it the reason I chose G Loomis.

What you are missing is that this warranty sold many of the rods. If you don't believe this that's like saying you didn't factor in the bonus a company was offering when you decided to change jobs. It's a perk you are counting on.

Slip Gun, you make a good point and I cannot disagree but no other company offers anything close to the Xpeditor program (even with the price increase and limit) so the Loomis rods are still a great deal. IMHO.

"Dobyns Rods 'No Hassle' Warranty Alternative

If you need to get a replacement rod immediately for that fishing trip tomorrow, simply take the damaged rod to your local Dobyns Rods Dealer and pay them a $60 replacement fee. They will keep your damaged rod and give you a new, same model rod, in return. No questions asked, no shipping, no waiting or wondering about warranty claim charges. This replacement is dependent on the dealer having inventory of your damaged rod model and their willingness to participate in this program. "

From what I hear this can be done easily over the phone and have it shipped.... but I can't say from first hand experience. But it looks worth giving a try  at my talent at breaking my favorite toys 

[Craiger12]

I just broke one of my Dobyns rods a few weeks ago while spooling line because I did something incredibly stupid. It was the first rod I ever broke and I was so mad at myself at the time. However, I called Dobyns the next day and they got me a replacement rod sent out the same day for $100. The price would have been $60 but I paid extra for faster shipping so I could use the rod that weekend.  I was extremely satisfied with the customer service at Dobyns. I guess they now have the best warranty/replacement program out there. Fortunately for me I prefer their rods over any other company at this point anyway.

[jignfule]

Ill start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.

Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.

You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.

I right there with you FourBizz...I calculated the retail value of all the G Loomis and Shimano equipment I own and I was amazed how much money I spent. I was planning on buying at least 5 NRX's, but I guess I will have to support my fishing equipment purchasing addiction with another company. As I said before, it is such a shame, because I really do think they make quality products. I just wish the "overall service" I thought I was buying into was still there.

Bottom Line, Shimano doesn't have a monopoly on fishing gear. I too have about 3K worth of it with glx rods & shimano reels. But I also have other brands of gear. The NRX rods were going to be an automatic upgrade for me, but this new policy is going to be a deal breaker for me. >

[Tin]

It's sad what rod companies are producing and charging these days...

[SJB1226]

ive got 2 broken loomis GLX's that I have had for about a year lol just never got around to sending them in im really glad I seen this as I just did the replacement... so I will have my new ones shortly and only cost 100 bucks.. Im not a loomis fan and well be selling these two as soon as they get here. They made a killing in more rod sells because of that program and then once they sold god only knows how many rods because people thinking they was gonna have that program protecting them and then Shimano bailed on yall! thats why I ONLY fish Daiwa I always know what to expect! can you say time to buy stock in Daiwa!?!? their sales just increased a LOT!

[flechero]

Ill start by saying that I really like and respect Flechero. But I do disagree with you, despite seeing your point. I bought loomis because of the quality and the warranty. I dont baby my fishing stuff, I fish. I am downright hard on my rods. Clearly the industry has made lifetime warranties standard. So I buy the nicest rod I can afford, fish it like it was stolen, and get it repaired through their warranty service. If lifetime warranties were not the norm, I would buy cheaper rods so that I could afford to replace them more often.

Point being, if lifetime warranties are the industry standard, and Shimano has done this with their's, I will discontinue buying GLoomis AND SHIMANO products from here on out. How about those rods that I bought thinking I could get them replaced for $50? Now it is 100. If I had more money, I would break and expedite every loomis rod I owned before the Aug 1 price increase.

You've lost me shimano, and I have purchased well over $3,000 of your products in the last few years.

Jay,

I think you missed what I meant... or I just don't communicate as well as I used to!

My point was that many of us fished Loomis before the Xpediter program and just had a legit warranty. I realize that many people bought for the replacement program. The original warranty (defects and workmanship) is still there plus a one time "oops" replacement for a fee. That's still better than many others out there.

I know you fish hard... no quams with that, I also do but I'm a little more careful with the rods not in my hand I guess. Part of that is knowing first hand what it takes to build them, and part is growing up w/o replacement policies.

If I smack a tip with a bait, and it later breaks at that spot- it was a result of fishing hard (or sometimes carelessness) not a defective rod... in those cases, I don't have any heartburn if I have to buy another rod. I don't expect a company to buy a my replacement if I break a properly built rod.

In answer to Steezy's post

I don't understand. If you break a $375 MBR843GLX rod by stepping on it or closing a door on it, you would not pay $100 to get a new MBR843GLX replacement rod ?

Instead you would throw the MBR843GLX rod in the trash and buy another brand of rod ?

I'm confused.........Tell you what if you break a GLX rod and don't feel like paying $100 for the replacement, just contact me and I will pay for you to ship the brokn rod to me and I will gladly pay the $100 for the new replacement and that offer goes to anyone that has a broken GLX that would qualify for a replacement rod.

I admit $100 is a big jump from the previous $50 but I would give one of my nuts to get the same replacement warranty on my Daiwa Steez rods or my Custom NFC/Otterod.

I cried like a baby when I broke one of my Steez rods earlier this year and had to just toss that $450 in the trash.

Again, I wasn't clear. I'll use the Xpediter if it's available. But I did not buy loomis because of it and wouldn't avoid loomis now if they had the correct rod for one of my applications, knowing the new warranty/replacement policies.

[flechero]

SJB1226,

I love how you assume they make a killing off these rods... just this thread alone shows me how many people bought for a replacement policy... which would not get changed if it was profitable. 

[BigGame0892]

Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.

Flechero:

Doesn't this quote from a one of your earlier posts in this thread mean that Shimano/G Loomis was making a pretty good profit from the Xpeditor? I mean, if there is a whole bunch of people buying the rods because of the Xpeditor warranty - and according to you and past threads very few people have ever broken a rod, that equals profit right?

Just sayin...

[CWilliams]

Remember the threads on how many rods have you ever broken? Most of this very forum said none or one and with all the years of fishing, that says something.

Flechero:

Doesn't this quote from a one of your earlier posts in this thread mean that Shimano/G Loomis was making a pretty good profit from the Xpeditor? I mean, if there is a whole bunch of people buying the rods because of the Xpeditor warranty - and according to you and past threads very few people have ever broken a rod, that equals profit right?

Just sayin...

Im sure that thread did not expose the people that break the rods on purpose to cheat the system.

[flechero]

No, actually- that $50 you used to pay for the Xpediter doesn't equal profit on a replacement rod...  at the very least, it cost them that to make the replacement.  I honestly think they lose a little money on that deal, because even at their discount, shipping eats up a good part of that $50.

And remember... if they were profiting off the Xpediter- they wouldn't discontinue it.  That would be like throwing money away.

[steezy]

Corporate business is taking over the fishing industry just like any other business. It happen with Daiwa this year when they started competing with their resellers by selling all their rods and reels on the daiwa website.

Pure and simple greed !

[BigGame0892]

No, actually- that $50 you used to pay for the Xpediter doesn't equal profit on a replacement rod... at the very least, it cost them that to make the replacement. I honestly think they lose a little money on that deal, because even at their discount, shipping eats up a good part of that $50.

And remember... if they were profiting off the Xpediter- they wouldn't discontinue it. That would be like throwing money away.

I think you've missed my point, or I didn't explain very well.

There have been numerous people just on this thread that said at least part of the reason they bought a Loomis was because of the Xpeditor warranty. Therefore, Loomis made additional sales based on Xpeditor. In addition, many members said they have only broken maybe one or no rods in the past.

So, these people that hardly ever break rods, were still buying Loomis for the Xpeditor for "added insurance" in case something did happen. Hardly ever breaking a rod, means that Loomis did not have to replace many and lose money on those replacements as you said above (and I agree with). Of course, as was mentioned, there is no way to account for people that broke rods on purpose to get a replacement.

Simply, the sales Loomis made based on the Xpeditor feature probably well outweigh their costs to replace rods under the Xpeditor.

We'll see soon enough I suppose if they take a major hit in their sales because of all of this. Heck, its already taken up 5 pages on this board!!!

[Dan:]

Maybe we are all just spoiled by Loomis.

St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.

If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.

Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.

I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.

What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?

[steezy]

Maybe we are all just spoiled by Loomis.

St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.

If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.

Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.

I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.

What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?

Dan, I believe you are correct on the St. Croix Gold Star Service Plan.  $50 for a replacement/repair, no questions asked.  I think the only difference is St. Croix determines if they replace or repair the rod unlike Loomis that just replaced the rod.

[Skunked in DR]

Maybe we are all just spoiled by Loomis.

St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.

If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.

Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.

I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.

What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?

Pretty sure with the Gold Star Plan you have to pay shipping both ways, so it ends up costing more like $90 or $100. 

The big difference St. Croix has always had was the trade in and upgrade programs.

[J Francho]

Maybe we are all just spoiled by Loomis.

St Croix offers a very good warranty on their high end ($300-$400) rods, its not as good as the Loomis but close.

If you buy a $500 Daiwa Steez rod or $400-$500 Kistler Z-Bone rod and break it on a rod locker or truck door then you don't even get 1 new replacement at a discount, all you have is the standard replacement warranty which is at the discretion of the rod company.

Daiwa Steez std warranty is lifetime but Kistler only gives you a 12 month warranty on their high end ($400 std or $500 custom) Z-Bone rods.

I think someone said it best, if you buy a high end rod then you are more likely to take better care of it so the lack of a user breakage warranty is not as big of an issue. IMHO its more of a luxury.

What is the difference between St. Croix's Gold Star Service Plan and G.Loomis' Xpeditor service? I thought it was $50 for a replacement under each plan?

Pretty sure with the Gold Star Plan you have to pay shipping both ways, so it ends up costing more like $90 or $100.

The big difference St. Croix has always had was the trade in and upgrade programs.

No, you use their link to print a Fedex label, its $10, and include a check for $50 for the rod.

[Skunked in DR]

Happy to be corrected.  I see more St. Croix's in my future.

[Grey Wolf]

This has turned into a great learning process.