cigarleaf Posted July 27, 2010 Posted July 27, 2010 I copied this from another poster over at TT: From the 2011 G. Loomis catalog (PDF) NRX WILD CARD A service program offering a onetime no questions asked free over the counter replacement applicable to NRX rods only. All NRX rods are covered by G.Loomis Limited Lifetime Warranty mutually exclusive of this program. Fill out the NRX product registration form (available online at www.Gloomis.com) Print the form and attach a photocopy of your purchase receipt Mail the registration form and receipt copy to: Shimano American Corp. Attn. NRX registration One Holland Irvine, CA 92618 G.Loomis will mail your NRX Wild Card upon receiving the registration form and receipt copy* *note: registration forms MUST include copy of purchase receipt to receive wild card In the unfortunate event of breakage simply present the broken rod and your NRX Wild Card to any authorized NRX retailer The NRX retailer will take the broken rod and Wild Card in exchange for a new NRX rod Wild Cards are only redeemable at retail and cannot be sent directly to G.Loomis for redemption Wild Cards will be exchanged for the same model rod that is broken. Replacement rods cannot be substituted with different models unless mutually agreed upon with retailer. G.LOOMIS XPEDITOR SERVICE G.Loomis Xpeditor: a paid service that allows you to replace a broken rod expediently and without question. There are two ways to request Xpedite Service: 1) Online at www.GLoomis.com 2) via phone 1-877-577-0600 Upon receiving your request, G.Loomis will immediately ship a replacement rod via standard ground delivery When you receive your new rod, remove it from the shipping tube, place the broken rod into that same tube and affix the enclosed (pre-paid) shipping label on the outside of the tube The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only) If you fail to return the broken rod within 30 days of receiving your replacement, you authorize G. Loomis to charge your credit card the full manufacturer's suggested retail price of the replacement rod in addition to the $100.00 (Per Rod) already paid Please Note: When using this service, if the rod you are receiving as a replacement is out of stock there will be a delay in shipping out your Xpeditor package Xpedite Service available for inline production rods only. Excludes discontinued models, all blanks, and all push poles Xpedite Service is a onetime (per rod) offer that may only be applied to the original purchase item G.LOOMIS LIMITED WARRANTY G.Loomis Rods: covered by a limited lifetime warranty against defects in workmanship and materials The GLoomis factory will inspect the rod to determine cause of breakage For Damage determined to have occurred due to defect, GLoomis will, at the company's discretion, either repair or replace the product at no charge Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired or replaced for a specific fee A full estimate will be provided for your approval before any fees are levied For warranty claims: Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Warranty Return Form Send Directly to: GLoomis, Inc. Warranty Service 1359 Down River Drive Woodland, WA 98674 G.Loomis Fly Reels: EastFork fly reels - covered by a limited 5 year warranty against defects in workmanship and materials from the date of purchase. Venture fly reels covered against defects in workmanship and materials for a period of one year from the date of purchase. The G.Loomis factory will inspect the reel to determine cause of breakage For Damage determined to have occurred due to defect, GLoomis will, at the company's discretion, either repair or replace the product at no charge Damages occurring due to neglect, accident or normal wear and tear will, at the company's discretion, be repaired for a specific fee For warranty claims: Ship the damaged rod in a disposable container, prepaid and insured, along with a completed copy of our Repair Request Form (www.Shimano.com) Send Directly to: Shimano American Corp. Reel Repair Service One Holland Irvine, CA. 92618
mortonjl Posted July 27, 2010 Posted July 27, 2010 According to their website it's still $50.00 for the service.
cigarleaf Posted July 27, 2010 Author Posted July 27, 2010 Aug. 1st 2010 is when it changes. This is from the Shimano Rep Bantam1
Lucky Craft Man Posted July 27, 2010 Posted July 27, 2010 There is a few pages about this on another forum. For years I have been a big G Loomis supporter and would recommend their products to others for not only being great rods, but because of their great Xpeditor Service. Now that they have changed this service, I won't be purchasing another G Loomis or recommend another one. It is such a shame, because they do make unbelievable rods, but I find having a company that will back up their product and customers as the most important quality a company can have. Sad day in fishing history.
Speed_Racer Posted July 27, 2010 Posted July 27, 2010 I bought Loomis rods mainly because of their Xpeditor warranty service. But now with an increase of double the original price I will most likely not be purchasing anymore Loomis rods & look at other brands.
b.Lee Posted July 27, 2010 Posted July 27, 2010 Is this new policy from here on out? Because if previously purchased rod still fall under the Limited Lifetime Warranty, they are saying rods not made anymore will not be warrantied. This is false advertisement. Xpedite Service available for inline production rods only. Excludes discontinued models, all blanks, and all push poles
bigfruits Posted July 28, 2010 Posted July 28, 2010 i can understand the $100 bucks for NRX but is this the new policy for all Loomis rods? Xpedite Service is a onetime (per rod) offer that may only be applied to the original purchase item looks like im over the NRX rods.
mortonjl Posted July 28, 2010 Posted July 28, 2010 Just got a replacement for a BCR803x, which is not made any more. Was given 3 options at no charge besides the $50.00 service but upgraded to a BCR893 mossyback for $25.00. Customer service rep said no replacement for a discontinued rod OR an upgrade for ANY rod would be available after Aug 1.
fathom Posted July 28, 2010 Posted July 28, 2010 we all do dumb things in life...doing dumb things with fishing poles seems to be one of those things we're especially good at. somewhere in the mix, you gotta ask yourself...is gloomis responsible for $50 worth of replacement when i do a dumb thing to a fishing pole or is gloomis responsible for $100 worth of replacement when i do a dumb thing to a fishing pole? you can replace gloomis here with any other brand name, if it makes you trip your trigger. the xpeditor service is not a warranty whereby you replace a thing that broke thru no fault of your own...it is a service whereby you replace a thing that broke because it is totally the fault of your own. am just saying.
Super User roadwarrior Posted July 28, 2010 Super User Posted July 28, 2010 Hmm... The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only) I'm done, I wonder how many others will follow? >
Craiger12 Posted July 28, 2010 Posted July 28, 2010 Looks like I switched to Dobyns just in time... x2
steezy Posted July 28, 2010 Posted July 28, 2010 Hummmm, there are 2 different situations here. I pay $500 for a new NRX rod, I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod. Not a bad deal in my opinion. If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free.
Super User NorcalBassin Posted July 28, 2010 Super User Posted July 28, 2010 Bummer... I just ordered my first G.Loomis rod last night! > > >
MattinOK Posted July 28, 2010 Posted July 28, 2010 Hmm... The cost: $100.00 (Per Rod) for standard ground delivery (Master card or Visa only) I'm done, I wonder how many others will follow? > The sky is falling! The sky is falling! What next? Selling your Shimano reels?!
=Matt 5.0= Posted July 28, 2010 Posted July 28, 2010 Glad I went with St. Croix and Lamiglass for my surf stuff. I guess if my 1266 breaks again I'm screwed. I'm afraid to use it now... What a raw deal. >
BigGame0892 Posted July 28, 2010 Posted July 28, 2010 Bummer... I just ordered my first G.Loomis rod last night! > > > If I were you I would just return it and get yourself a Dobyns or a Powell. I fish all Powells and couldn't be happier, and I just got my first Dobyns (705CB Glass) and I'm loving it. Great warranty programs from both companies.
Super User SirSnookalot Posted July 28, 2010 Super User Posted July 28, 2010 Never got on the Loomis bandwagon in the first place. My rods ( which are really nice ) lifetime over the counter no questions asked, just present your receipt.
ghost_207 Posted July 28, 2010 Posted July 28, 2010 Is this the reason why I see a lot of loomis rods for sell?
Lucky Craft Man Posted July 28, 2010 Posted July 28, 2010 Hummmm, there are 2 different situations here.I pay $500 for a new NRX rod, I break 6" off getting it out of my truck or rod locker, I pay $100 for a new $500 rod. Not a bad deal in my opinion. If it breaks on a hookset then I claim it as a defective rod and expect Loomis to replace it free. But if you break that replacement $500 rod because of your fault, you are out. They only offer the Xpeditor Service towards one replacement for one model owned by you.
Lucky Craft Man Posted July 28, 2010 Posted July 28, 2010 Im switching to shimano Shimano is the reason for all this. They took over G Loomis a while ago and are now altering the service that made G Loomis great. I may do a total boycott on all Shimano products.
b.Lee Posted July 28, 2010 Posted July 28, 2010 I was just kidding. LOL Yeah maybe we should write letters
HopelesslyAddicted Posted July 28, 2010 Posted July 28, 2010 Im switching to shimano Shimano is the reason for all this. They took over G Loomis a while ago and are now altering the service that made G Loomis great. I may do a total boycott on all Shimano products. Lol Don't switch to Shimano!!! ;D Man this does really blow I have a BSR803 GLX, I wonder if that is discontinued? Yea I think I'm done with loomis if this is happening. I really enjoy my St Croix Legends a little more anyway.
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