FYI: Loomis Warranty

[NOVA Angler]

since you are the first person I have ever heard of that Loomis denied use of the expediter service.

It seems we still haven't received clarification on this point.  I assume they are sending the broken rod back to him and making him use the Xpeditor service the way everyone else uses it.  Am I wrong?  If they completely hose him because they don't think it's a legit warranty repair, that's just wrong.

I do believe RoLo is confused by the no questions asked warranty.  If I recall correctly, the no questions asked pertains to the Xpeditor service.  Either way, he should have a new rod for $50 and since he already paid to ship it there, they should give him a break on that price IMO.

[Deep Cranker]

Wow just read all 4 pages of this thread and half of it is about bashing Shimano.I realize they own G Loomis but come own. I own 2 Crucials and the local tackle store I got them from is known as a "top shelf Shimano dealer" and they have a no questions asked over the counter exchange policy not bad for $150.00. Sorry to hear about your bad experience Roger. I think G Loomis is a realy good company and is just feeling the economic pinch like everyone else.For thier price range not sure how you could go wrong with a Crucial.I would like to have a G loomis or 2 but just wish they were in my price range.

[RoLo]

Roger,

Its sucks that this happened, period. I am however a little suspect of the story... since you are the first person I have ever heard of that Loomis denied use of the expediter service.

Where did I say I was denied the Xpediter service?

Read Bantam's post

As for the impact... I often wonder how people can account for every moment a rod has been in their possession... do you have a camera in the rodbox to see it bouncing around against all the other rods and stuff? Has it never once fallen over when leaned? Never dropped it while trying to land a fish boatside? Never had a missed hookset fly back and hit it? Never "sort of" stepped on it on the deck? The possibilities are endless and few people ever consider beyond what they have actually "done" or remember doing to them. If that rod was truly defective, it would have broken almost immediately.

I'm sure my post will anger you

Not at all...you're entitled to your opinion.

I see more cause for laughter than anger.

Roger

[bigfruits]

is this a joke? what am i missing here?

inspector decided it wasnt a faulty blank so were gonna burn down shimano corporate?

(if they get rid of xpeditor im lighting the first torch)

[tkite16]

  They have taken care of both problems I've ever had. I snapped my GLX jig rod in the boat hatch lid.  I called and they told me about the $50 deal. Had my new rod very quickly   

   My other problem I crushed the end eye somehow.  I called and she said since the rod wasn't broken shed just send me a replacement eye. She sent me 10 of them.

  Think ill stick with them

[Sam]

Shimano purchased G. Loomis.

You could take any broken Shimano rod to a local retail outlet and return it for a replacement rod.

I paid $20 last year and had my Loomis replaced with no questions asked.

Times, they are a changing.  :'(   :'(   :'(

[LAO162]

I certainly understand Roger's frustration and may now view G Loomis more skeptically.  Thanks for sharing your experience.

However, I also appreciate Bantam1's efforts to share information in an objective manner.

Leon

[steezy]

I dont think its fair to trash Loomis over 1 rod issue, no companies policies are perfect.

I would not hesitate to spend up to $400 on another Loomis GLX. They are one of the best rods in the world, their warranty is excellent and until you own a GLX you will never understand its value.

BTW, Im with NOVA Angler on this one, has Loomis denied replacing the rod for $50 through the xpeditor service?

FYI, I do not endorse Shimano, I prefer Daiwa Steez.

[bryand82487]

It's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!

[-nick-]

It's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!

If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.

[bryand82487]

That makes since.  I've never looked at mine close enough to realize they had a serial number on them.

[-nick-]

That makes since. I've never looked at mine close enough to realize they had a serial number on them.

Well I'm not completely sure I don't have any i was just assuming.

[RoLo]

It's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!

If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.

It's still not clear to me whether or not they denied the Xpeditor service but if they did so have a friend send it back under the Xpeditor service when you get your rod back!

If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.

You got it Nick.

I was offered their Xpeditor service "before" I shipped the broken rod.

Since my claim was legitimate, and not the result of a mishap,

I seen no reason why I should give Loomis/Shimano another $50 for a rod already paid for.

My rod did not fail as a result of mishap or mistreatment, it failed in the line-of-duty.

It appears to me now, that very few anglers take the road that I took,

but jump for the Xpeditor game (I'm sure Shimano/Loomis prefers that).

Everyone knows that rod failure typically occurs early-on, but my gut tells me that Shimano

felt guarded in their decision to deny my replacement blank based solely on that premise.

As I stated earlier, I inspected the blank before I shipped it out, and nothing as simple

as a fibroid rupture is going to escape detection by a 5x eye-loop.

In other words, if the rod was fractured would I have denied the Xpedictor service?

Would I have paid for shipping?

Of course not, I would have jumped on the $50 offer, and Shimano/Loomis would be happy.

Again, they didn't even see fit to reimburse us for shipping cost.

Roger

[Bronzefly]

If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.

They don't have serial numbers.

  It seems to me that the intent of this post by the OP was to vent frustration about being denied a warranty claim.  It has resulted in undue skepticism in one of the companies that still cares about their customers.  As others have stated, we don't hear very often about the thousands and thousands of positive experiences, but one negative gets out there and all hell breaks loose.  I guess I'd be upset about it too, but I would have definitely handled it differently and would have a new rod either in hand or on its way by now.  It should be more about getting a rod replaced and less about crying over spilled milk.   

  Either way, I've had "problems" with other rod companies out there and chosen to handle them privately and have made my choices based on their responses.  If someone asks me privately about my thoughts on a company, I'll tell them.  I suppose I could have publicly bashed several companies over the way they chose to handle situations, but I don't think that is very nice.    

  It seems like you should just get over it at this point - the employees there view and inspect rods for a living - show some respect.  They determined your rod failed as a result of damage outside the parameters of your warranty.  Take all the magnifiying glasses you like, and your years of experience and set that aside for a second.  Think about how you would like it if someone came along and told you that you were incompetent at doing your job.  That is essentially what you are telling the inspectors at G Loomis...

[Alpster]

Roger's experience not withstanding and I happen to think very highly of Roger. I have shipped a lot of rods as a rod builder and I fish with a lot of Loomis rods & blanks. It generally costs from 20-25 dollars to ship a "quality" rod (well packaged and insured). From a purely practical point of view, the "expiditer" service is effectively a free replacement. The $50 covers shipping both ways. I have used it several times and it keeps me buying Loomis rods & blanks. JMHO

Ronnie

[Grey Wolf]

If they did deny it they have the serial number probably in the computers that he already sent it in to be covered by the warranty.

They don't have serial numbers.

It seems to me that the intent of this post by the OP was to vent frustration about being denied a warranty claim. It has resulted in undue skepticism in one of the companies that still cares about their customers. As others have stated, we don't hear very often about the thousands and thousands of positive experiences, but one negative gets out there and all hell breaks loose. I guess I'd be upset about it too, but I would have definitely handled it differently and would have a new rod either in hand or on its way by now. It should be more about getting a rod replaced and less about crying over spilled milk.

Either way, I've had "problems" with other rod companies out there and chosen to handle them privately and have made my choices based on their responses. If someone asks me privately about my thoughts on a company, I'll tell them. I suppose I could have publicly bashed several companies over the way they chose to handle situations, but I don't think that is very nice.

It seems like you should just get over it at this point - the employees there view and inspect rods for a living - show some respect. They determined your rod failed as a result of damage outside the parameters of your warranty. Take all the magnifiying glasses you like, and your years of experience and set that aside for a second. Think about how you would like it if someone came along and told you that you were incompetent at doing your job. That is essentially what you are telling the inspectors at G Loomis...

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[RoLo]

Roger's experience not withstanding and I happen to think very highly of Roger. I have shipped a lot of rods as a rod builder and I fish with a lot of Loomis rods & blanks. It generally costs from 20-25 dollars to ship a "quality" rod (well packaged and insured). From a purely practical point of view, the "expiditer" service is effectively a free replacement. The $50 covers shipping both ways. I have used it several times and it keeps me buying Loomis rods & blanks. JMHO

Ronnie

You make a moot point Ronnie.

More importantly, where have you been fellow, I missed you on the boards.

Roger

[Alpster]

You make a moot point Ronnie.

More importantly, where have you been fellow, I missed you on the boards.

Roger

I excel at making moot points LOL. I have been doing battle with life and am now coming off the ropes. You will see me around more now. Good to see there is still some lively discussions going on.

Ronnie

[RoLo]

You make a moot point Ronnie.

More importantly, where have you been fellow, I missed you on the boards.

Roger

I excel at making moot points LOL. I have been doing battle with life and am now coming off the ropes. You will see me around more now. Good to see there is still some lively discussions going on.

Ronnie

Well that's the best news I heard today.

Ron, I'll be looking forward to reading your posts.

Roger

[Bantam1]

Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.

I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.

[Lucky Craft Man]

Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.

I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.

If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.

[steezy]

Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.

I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.

If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.

Loomis will probably return it but will make you pay the shipping so now you will have paid for shipping twice.  Total cost is now approaching the $50 Xpeditor fee.

Is everyone getting the picture? 

I'm not going to bad mouth Loomis (they have always treated me fair) but it appears that everything pushes you to the Xpeditor warranty service.

[Lucky Craft Man]

Just to clarify the Xpeditor is not offered if a warranty claim has been denied. That has always been the Loomis policy as I was told by my Loomis contact. He has been with the company for over 10 years. This is not a new policy that Shimano put in place.

I'm sorry you are not happy but this is the policy. Like I said give us a call and try to see if they will offer you the Xpedite or something else. This is outside of my abilities to help you out.

If your warranty claim is denied, I assume you can request your rod back (since it is in fact still your rod). At that point, what prevents you from then using the Xpediter Service? How are they able to track whether it is the same rod or not that was denied? It just blows my mind that this is the policy.

Loomis will probably return it but will make you pay the shipping so now you will have paid for shipping twice. Total cost is now approaching the $50 Xpeditor fee.

Is everyone getting the picture?

I'm not going to bad mouth Loomis (they have always treated me fair) but it appears that everything pushes you to the Xpeditor warranty service.

Even though you have to pay the return shipping plus the $50 for the Xpeditor Service, that still has to be cheaper than buying a new rod at retail.

I don't mean to badmouth G Loomis either, because I love their rods and will continue to purchase and use them. I just think the policy G Loomis has on not allowing rejected warranty claims to qualify for the Xpeditor service is a little crazy.

I think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.

[5bass]

I think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.

Yep.

[TrippyJai]

I think the lesson learned for me is that if I ever break a rod (which I hope never happens), no matter if I feel it was manufacturer defect of not, I am using the Xpeditor Service.

Yep.

That is not right. Sure... you can save all the hassle, but if it was really a defected rod then you are in titled to a replacement. It's not about the $50.