Broken Shimano Crucial Rod

[ManInBlack]

I've had my Shimano Crucial 7 foot rod for less than 2 weeks and the thing broke on me 2 nights ago.  I was pulling a 3.5 pounder into the boat when the fish jumped, came down and broke the rod!  This shouldn't happen with a rod in this price range.  I'm pretty disappointed about it.  Has anyone ever broke their Shimano rod and got a replacement?  Do I need to call Shimano to do this?

[Pigsticker]

call them up and you will have a free replacement no matter what they are my favorite rods just because of their great customer service and guarentee

telling them you broke the rod on a fish only will further ensure you get a replacement(even though you were already getting it) ;D

[Spencer W]

I sent my Compre back a couple years ago, and about a week later I had a new rod. No questions asked. Lifetime Warranty is great.

[bassdocktor]

I had an old Jimmy Houston rod that broke on me. Gave them a call they said cut it in like 3 or 4 pieces and send it to them. Pretty soon I was the owner of a new Clarus. Awesome on their part.

[skillet]

If you bought it at a retail store rather than from Shimano, I was under the impression you just take it back to where you got it ...

                             As Ever,

                              skillet

[Bassyak]

I had a Compre that was broken while I had it in my car and was subsequently in an accident.  Took it to BPS and they exchanged it on the spot for a new one.  That was in the fall of 2005.

[ManInBlack]

Thanks guys!  I'm gonna give them a call tomorrow and see what they say.  I'll let you guys know how it turns out.

[islandbass]

I've had my Shimano Crucial 7 foot rod for less than 2 weeks and the thing broke on me 2 nights ago. I was pulling a 3.5 pounder into the boat when the fish jumped, came down and broke the rod! This shouldn't happen with a rod in this price range. I'm pretty disappointed about it. Has anyone ever broke their Shimano rod and got a replacement? Do I need to call Shimano to do this?

Definitely a bummer but things happen. Actually, any rod can break with as little as 2 lbs of force in the wrong place so don't be too shocked.  Now take advantage of the warranty.  

[burleytog]

The Crucial is a counter-warranty rod.

[Jake P]

Heres what you do, take it to the store you bought it and walk out with a new shiny one  8-).

[ManInBlack]

Just got a new replacement rod from Shimano today.  That was a pretty quick turnaround from the time I sent the broken rod.  I call that great customer service!

[Branuss04]

Just for future reference, you don't even have to take it to the same store.  I broke mine with a door, took it to a different store than I bought it from.  Didn't have my receipt, just gave then 15 or 20 bucks and got a brand new one.  I even told them how I did it and they didn't care.  Shimano's policy is pretty sweet.

[Chad.]

 This shouldn't happen with a rod in this price range.  

Are you really serious? In fact generally the more graphite in the rod is the more brittle it will be.