BPS and Johnny Morris Signature Series Rod (Rant)

[FishTank]

I have been having issues with this rod since I bought it.  Nothing major but a few of the guides started to come loose.  Nothing a little supper glue could not fix.  When the fourth one fell out I decided to return to  BPS and exchange it.  When I got there I noticed that they had one on the shelf to exchange but just in case I inspected the guides.  They were worse than the rod I was exchanging.  So I asked them if I could get something else.  They said, " Sure but let me check on the 90 day low price on this rod"  I was like, "What is a 90 day low price"?  I guess they check all of their BPS stores for the lowest price that this rod has sold at. which was $109 since I did not have a receipt, $50 less than what I paid for it.  They then said I could apply the $109 towards any rod I wanted even though the current price was $159.  I was very  > at this point.  

After I accepted the fact that $109 was the best I was going to get I started to look for a rod.  I was very disapointed with the service I received at this point.  I asked for help and got little to none.  I told the sales guy that I was looking for a crankbait rod with a moderate to fast action and he acted like I was speaking a foreign language.  

They had a very limited selection. I then took it upon myself to ask for a catalog and started to ask if they had certain rods in stock.  Again they seemed almost clueless.  

I ended up coming home with a 6'6'' Loomis CBR783.  Which for a crankbait rod, blows my old BPS Johnny Morris rod out of the water.  It's twice as sensitive and throws any light weight crank a country mile.  After the quality issue with this rod and the poor service I received, I don't think I will be going back.  I have never received bad service from BPS but I have a short fuse and a low tolerance for stuff like this, especially this new 90 day low price return policy.

[tyrius.]

especially this new 90 day low price return policy.

That's not a new policy.  If you don't have the receipt for the purchase then how is BPS supposed to know what you paid for it?  Seems perfectly reasonable to me.

Now the quality issues would be legitimate.

[CFFF 1.5]

I can understand being ticked about the quality issues but keeping receipts is a priority, especially for something that costs that much. You can't really ***** about the 109 90 day price thing.

[Uncle Leo]

I had the same issue with the guide inserts. I took the rod back but like a bone head I frogot my reciept at home. All I was looking to do was exchange the rod. The rod had 6 month use on it but they provided outstanding service. The young lad at the service desk spoke with his manager and they told me to go find a rod exactly like mine and exchanged it without any problem. I was in and out in 10 minutes. It may just be the folks at the store, these guys were great. By the way I use this rod for Texas Rigging and can feel a pop can tab on the bottom, just kidding but it is super sensitive for this use. Try a differnt store if you can or talk to the manager. I believe maybe in your case they did not want to be flexible out of prue laziness.