Update on St. Croix customer service

[Guest avid]

I just got a call from Dave at St. Croix rods.

He informed me that they are replacing my EC66MHF under warranty.

New twist.....he then went on to say that he would sell me a new rod at 20% off and ship it with the replacement at no cost for shipping.

Tempting offer, but I declined.   No pressure, very friendly and it's good to know that my new rod is on it's way.

This is exactly what I expected.

You do business with class company's

You get class results.

[bait__Monkey]

wat rong wit u?

call hm bak, tel hm u tak it, ask abot 2.

[Lard_Bass]

Anyone know what a bait monkey's kryptonite is?   He's relentless.

[Jay_G]

They allowed me to upgrade for the difference in cost. 20% off was a good offer also.

[mike bat]

they are a great company .... all but one of my rods are st croix .... there warrenty is 2nd to none ....  ;D

[idiot1]

http://www.stcroixrods.com/content.asp?id=14&section=about

St. Croix now has two different warranty programs. I still like the Loomis Xpeditor program best, though. No hassle whatsoever.

The "Gold Star" program is kind of funny. If you have broken a rod that is no longer under warranty, it is probably a Triumph or Premier. $50 + shipping to St. Croix isn't worth it at all, especially if it is a Triumph. You're better off buying a new rod from the store instead of sending it to them and using that program. Also, doesn't St. Croix know that 99.9% of all people who send their rods in for replacement say that they "broke it reeling in a monster fish" or something like that? Unless there's a boot mark on it, or the guy shatters it in multiple places (running it over with a truck like some guides do to get new rods each year), I doubt they have any way to know exactly how the rod broke. :

[FishTank]

Sounds like a good deal.  

I checked out the link for the warranty and that "Gold Star + Upgrade can't be beat.  I wish Loomis would offer something like that.

[dbass]

http://www.stcroixrods.com/content.asp?id=14&section=about

St. Croix now has two different warranty programs. I still like the Loomis Xpeditor program best, though. No hassle whatsoever.

The "Gold Star" program is kind of funny. If you have broken a rod that is no longer under warranty, it is probably a Triumph or Premier. $50 + shipping to St. Croix isn't worth it at all, especially if it is a Triumph. You're better off buying a new rod from the store instead of sending it to them and using that program. Also, doesn't St. Croix know that 99.9% of all people who send their rods in for replacement say that they "broke it reeling in a monster fish" or something like that? Unless there's a boot mark on it, or the guy shatters it in multiple places (running it over with a truck like some guides do to get new rods each year), I doubt they have any way to know exactly how the rod broke. :

As a rod builder who works with St.Croix's blank warranties a lot, IMPO you couldn't be more wrong.

Don't think that after 60+ years of building quality rods, and working their warranties that they don't have a good idea of what happens on a blank failure, no matter what the angler said. They DO X ray all returned blanks/rods, and, then give their opinion on whether or not it will be replaced via warranty or retail purchase.

Tight Lines!!!  

[xxmurrxx]

st croix is the bees knees, Currently upgrading my premier undamaged rod to a legend tournament rod, I paid the diffrence between the 2 rods and $20 shipping, and thats it.

No problems at all, they were nice and easy to deal with, Just waiting for my new rod =)

[idiot1]

http://www.stcroixrods.com/content.asp?id=14&section=about

St. Croix now has two different warranty programs. I still like the Loomis Xpeditor program best, though. No hassle whatsoever.

The "Gold Star" program is kind of funny. If you have broken a rod that is no longer under warranty, it is probably a Triumph or Premier. $50 + shipping to St. Croix isn't worth it at all, especially if it is a Triumph. You're better off buying a new rod from the store instead of sending it to them and using that program. Also, doesn't St. Croix know that 99.9% of all people who send their rods in for replacement say that they "broke it reeling in a monster fish" or something like that? Unless there's a boot mark on it, or the guy shatters it in multiple places (running it over with a truck like some guides do to get new rods each year), I doubt they have any way to know exactly how the rod broke. :

As a rod builder who works with St.Croix's blank warranties a lot, IMPO you couldn't be more wrong.

Don't think that after 60+ years of building quality rods, and working their warranties that they don't have a good idea of what happens on a blank failure, no matter what the angler said. They DO X ray all returned blanks/rods, and, then give their opinion on whether or not it will be replaced via warranty or retail purchase.

Tight Lines!!!  

I'm just saying that the only thing they can do is see where and how the rod failed. Knowing that gives them a few likely possibilities of what caused the failure. Unless the end user tells them the truth, they cannot possibly know with 100% certainty what caused it to break. One type of break can be have a few possible causes, which could range from abuse to flawed materials. They can analyze it as much as they want, but the results of the tests only give them possibilities of what caused it to break. Different types of failures will look different, so if the damage does not match your story, you're out of luck (torsional failure looks different than shear which looks different than bending, etc).  Once they're done looking at it, they must ultimately rely on the end user for information on how it broke.

On that note, I have seen countless St. Croix and G. Loomis rods sent out for warranty work from working for a St. Croix and Loomis dealer for a few years, and every rod was replaced free of cost, minus shipping. They never once did not replace a rod. There were more than a few that I knew with around 95% certainty were abused or accidentally damaged, but St. Croix replaced anyway. They certainly were very generous in many of the cases that I've seen.

[bmadd]

Sounds to me like the Gold Star is near heavenly, not funny at all. New rod at $50+shipping no questions asked. You've gotta love that.

[idiot1]

Sounds to me like the Gold Star is near heavenly, not funny at all. New rod at $50+shipping no questions asked. You've gotta love that.

...$70. Considering that the Loomis Xpeditor program costs $50 and includes shipping each way with no questions asked, the Gold Star program doesn't look that good to me. The Gold Star program still costs another $20 or so on top of the $50 to ship your old rod out to them. Not to mention that you'll get your rod quite a bit faster from the Loomis Xpeditor program.

$50 (or $65 with second day air) and quicker turnaround vs $70 and slower? Not a hard choice IMO as to which one is better. Of course, the Shimano warranty is even nicer, but that's another story.

[Guest avid]

http://www.stcroixrods.com/content.asp?id=14&section=about

St. Croix now has two different warranty programs. I still like the Loomis Xpeditor program best, though. No hassle whatsoever.

The "Gold Star" program is kind of funny. If you have broken a rod that is no longer under warranty, it is probably a Triumph or Premier. $50 + shipping to St. Croix isn't worth it at all, especially if it is a Triumph. You're better off buying a new rod from the store instead of sending it to them and using that program. Also, doesn't St. Croix know that 99.9% of all people who send their rods in for replacement say that they "broke it reeling in a monster fish" or something like that? Unless there's a boot mark on it, or the guy shatters it in multiple places (running it over with a truck like some guides do to get new rods each year), I doubt they have any way to know exactly how the rod broke. :

I kinda don't understand this post.

Was there something I said that made you think there was a hassle?

And why would a $50.00 cost for the Loomis expeditor program be better than the $20.00 gold star (not $50.00) replacement from St. Croix?

Those of you who know me on the boards, know that I love my Loomis rods, but they all also know that I broke a reel seat on a St. Croix, by overtightening it with a pair of pliers. (yes, I really did this)  :-[ .  I told them the truth and they still replaced it for the $20.00 bench fee.

I hear that St. Croix is going to the expeditor type policy of Loomis.   If so, this means I will pay $50.00 to get the same service I have been getting for $20.00

I totally disagree with the statement that "99%" lie about how their rods broke.   My experience with people who think everybody is a liar simply means that they need to justify their own dishonesty.

I also disagree with your statement that it is difficult to know exactly how a rod broke.   Trust me, these guys know fishing rods.  They may not "bust" everyone who gives them a BS story but they have alot of experience and can often tell if a rod was broken the way someone tells them.

[idiot1]

http://www.stcroixrods.com/content.asp?id=14&section=about

St. Croix now has two different warranty programs. I still like the Loomis Xpeditor program best, though. No hassle whatsoever.

The "Gold Star" program is kind of funny. If you have broken a rod that is no longer under warranty, it is probably a Triumph or Premier. $50 + shipping to St. Croix isn't worth it at all, especially if it is a Triumph. You're better off buying a new rod from the store instead of sending it to them and using that program. Also, doesn't St. Croix know that 99.9% of all people who send their rods in for replacement say that they "broke it reeling in a monster fish" or something like that? Unless there's a boot mark on it, or the guy shatters it in multiple places (running it over with a truck like some guides do to get new rods each year), I doubt they have any way to know exactly how the rod broke. :

I kinda don't understand this post.

Was there something I said that made you think there was a hassle?

And why would a $50.00 cost for the Loomis expeditor program be better than the $20.00 replacement from St. Croix?

Those of you who know me on the boards, know that I love my Loomis rods, but they all also know that I broke a reel seat on a St. Croix, by overtightening it with a pair of pliers. (yes, I really did this)  :-[ .  I told them the truth and they still replaced it for the $20.00 bench fee.

I hear that St. Croix is going to the expeditor type policy of Loomis.   If so, this means I will pay $30.00 more to get the same service I have been getting for $20.00

St. Croix service is good. I've had a rod replaced through them before and I was happy with the service I received. I was just commenting that I like the Loomis Xpeditor and that it is truly hassle free. IE, no trips to FedEx or UPS, etc. It also seems like a better deal than the Gold Star program. $50 is a better deal than $70. Loomis also has the $20 normal warranty too (remember, $20 each way), but IMO, the extra $10 might be worth it so you can get back to fishing quicker.

[Guest avid]

If you go to the St. croix website, they will sell you a "from anywhere" Fed-ex shipping label to their factory for $10.00

The return shipping is ON THEM>

You pay....$20.00 bench fee

plus ..........$10.00 shipping

total...........$30.00

dude, it's not about who is better.  They are both good.

This post was about St. Croix because the broken rod was St. Croix.

no trips to FedEx or UPS,

Does Loomis send a rep to your house who picks up your rod? or does your letter carrier have a parcel post meter in the truck?

With all due respect NJ.. your spewing out "facts" but you have no idea what your talking about.

It's all on the website.  Just go there.

:-X

[Guest muddy]

Hey Avid: Why are you bothering answering this guy, it's like answering MK Trout, I keep cutting an inch off the rope  and its still too short!!!!!!!!!

[dbass]

Hey Avid: Why are you bothering answering this guy, it's like answering MK Trout, I keep cutting an inch off the rope  and its still too short!!!!!!!!!

Muddy, kind of like this, don't ya think....

[Guest muddy]

10-4 Dave. Hey keep an eye out for an email from a guy name Dave W , from my job, he's looking for a custom wrap, not a member here but I gave him yours and Alpsters contact info.

[lubina]

http://www.stcroixrods.com/content.asp?id=14&section=about

I was just commenting that I like the Loomis Xpeditor and that it is truly hassle free. IE, no trips to FedEx or UPS, etc. It also seems like a better deal than the Gold Star program. $50 is a better deal than $70. Loomis also has the $20 normal warranty too (remember, $20 each way), but IMO, the extra $10 might be worth it so you can get back to fishing quicker.

WHAT ? So I'm an idiot to take mine to them.

Have you really used the Xpeditor ?

[Guest muddy]

NOW THER"S AN ITNERSETING QUESTION :

[Siebert Outdoors]

http://www.stcroixrods.com/content.asp?id=14&section=about

I was just commenting that I like the Loomis Xpeditor and that it is truly hassle free. IE, no trips to FedEx or UPS, etc. It also seems like a better deal than the Gold Star program. $50 is a better deal than $70. Loomis also has the $20 normal warranty too (remember, $20 each way), but IMO, the extra $10 might be worth it so you can get back to fishing quicker.

WHAT ? So I'm an idiot to take mine to them.

Have you really used the Xpeditor ?

I have.  its simple.  I oopsed a rod or two and just called them up and gave them my cc number.  Couple days later I got the rod and the old one was on its way back.  Simplicity at its finest.

[KYbass1276]

It's nice to know they stand behind there product.  Glad to see you get such great service.   Your right Class Pay's

[michbass]

Nice to see that there is still customer service nowadays. Even better that I am a St.Croix guy.

[mike bat]

i still say st croix warrenty is seconed to none ....