kbkindle Posted November 20, 2007 Posted November 20, 2007 kb here got a little problem with reeds on st croix rod i ordered two avid rods from reeds at $90.00 a piece which is a great buy but got the tube from ups and there is only one rod it the tube. but there bill shows they sent 2 rods and the bill was in there showing they charged my credit card $180.00 i call them and they said for me to give them my phone # and they would call me back. i did not get the rod from ups till about5:30 my time. and called them right after. hope to get a call from them kb Quote
Super User Jeff H Posted November 20, 2007 Super User Posted November 20, 2007 Should be able to verify by the package weight if it was weighed before shipping. Hope they don't give you any grief about this. Quote
Super User roadwarrior Posted November 20, 2007 Super User Posted November 20, 2007 Relax. Reed's is a quality outfit, they will take care of you. No worries. Quote
Super User islandbass Posted November 20, 2007 Super User Posted November 20, 2007 They probably shipped them in separate containers but they just didn't arrive at the same time. This is more common an occurrence than one might think. I hope that is the case for you, kb. Quote
Super User .dsaavedra. Posted November 20, 2007 Super User Posted November 20, 2007 i got both my rods in the same tube...which suprised me cuz i ordered each one on a separate bill. but hopefully they just put yours in separate tubes, or they forgot one and will send it back soon. it will work out Quote
kbkindle Posted November 20, 2007 Author Posted November 20, 2007 kb here i called reeds again this morning and got a guy called john told him the problem with one rod short. i no sooner got that out of my mouth he asked for invoice # then said he will ship one out today. man ia'm not use to that good of service rw is correct what a great co. to deal with the way they take care af there customers kb " kudos to reeds family outdoor outfitters" Quote
Super User Jeff H Posted November 21, 2007 Super User Posted November 21, 2007 Can't beat that!! Quote
Pond Hopper Posted November 21, 2007 Posted November 21, 2007 I am hoping I get mine :-/ I ordered Friday and am only one state away and got email confirmation but cannot find it in my receipts folder. I have faith in Reeds like RW said and I have never received constant quality service from any large retailed like Reeds. I had a $300 trailcam that showed up and would not take pictures...called them, no big deal sent a new one and did not even ask for the other one back. Now I am trying to find someone to fix the broken one, haha Quote
Super User roadwarrior Posted November 21, 2007 Super User Posted November 21, 2007 I ordered mine on the 14th and received it yesterday. Quote
Super User .dsaavedra. Posted November 21, 2007 Super User Posted November 21, 2007 yeah just be patient. i ordered mine the 15th and got them yesterday. Quote
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