Super User new2BC4bass Posted October 1, 2024 Super User Posted October 1, 2024 3 hours ago, Goby said: The rod was definitely not fine, had you seen the tube. It must have been bent really bad to make that deduction. Did you take a picture of the tube? I've received almost all my rods through the mail. I've had a tube arrive that I just knew the rod had to be broken, but upon opening I found it was still in one piece. By the same token I've opened tubes up that looked either unbent or slightly bent only to find a broken rod. Broken rods in unbent tubes were due to tick poor packing. Tips broke off from sliding back-and-forth inside the tube because the rod had zero protection wrapped around it. Last arrival had two rods in it. Tube bent, but not too bad. One rod was whole, the other in two pieces. Packed good, but tube must have been straightened out after the initial put-between-sawhorses-and-jump-on-it. It sucks that Fenwick hasn't gotten back to you. Especially considering the rods cost. Wish you luck getting a refund. Next time buy from Falcon!
Goby Posted October 1, 2024 Author Posted October 1, 2024 To those that called and got a call back, you called 877-336-7637? Myself and three of my Friends have now called and left voicemails, none of us have got a response. Two of them said they wanted to order a rod and left a voicemail after pushing Option 1 and not even they have got a call back. 5 minutes ago, QUAKEnSHAKE said: Sure hope this doesn't get resolved easily or at all. Hey Mike the moderator, wouldn't this be a personal attack??? Fellow Marine asking, assuming you are, judging by your signature...
Super User FishTank Posted October 1, 2024 Super User Posted October 1, 2024 1 hour ago, Goby said: I just called the 877 number, pressed 2, waited on hold for several minutes, was asked to leave a voicemail, the same thing I have done at least 15 times before, to date, no response. I have tried pushing every option there is, does not matter, they do not call back. It has been sitting back at their warehouse for over 3 weeks now, frankly, I wouldn't care if the refund took 12 weeks, I just want to speak with someone and know that it is in process. Honestly, I would have ordered another one had someone just been available to speak to me when this originally went down and whenever the refund went through, cool. Now, I have zero desire to deal with Pure Fishing ever again... I can tell you this, my rep at UPS, the UPS driver and my own personal experiences would say the opposite of what you say regarding keeping the package. Standard procedure is to have the driver notate damage and refuse the package. If you never take the package into your possession, you are backed by your credit card company, if you take it into possession, you are not always backed by them. Where I work we have station that just prints RAs for UPS. Our drivers are not responsible for returns or refusals. They pick them up from us on a different truck. Try option 1 when you call. Not sure why you are not getting through
Goby Posted October 1, 2024 Author Posted October 1, 2024 15 minutes ago, FishTank said: Where I work we have station that just prints RAs for UPS. Our drivers are not responsible for returns or refusals. They pick them up from us on a different truck. Try option 1 when you call. Not sure why you are not getting through I have tried every option, numerous times as have buddies that I asked to call as well, frankly I thought they were just ignoring me possibly, which may be the case... none the less, my buddies did not get a call back either... I will just let AMEX handle it, over it. To be clear, the entire point of this post was NOT to bash Fenwick, I spent a LOT of money on new World Class rods the past couple months and really like them, especially the Reaction bait models I have. I would have ordered even more by now had all this not went as it has... Frankly, it was a last ditch effort to try and salvage my desire to be a customer, I was hoping this was all just a scenario where their systems were messed up and I would perhaps be given a number that actually works and could at least speak to someone and they would say, yes we got the rod back and it's in process to be refunded or will eventually be processed even, there was/is no rush, to be clear, originally I didn't even want a refund, I just wanted the rod exchanged and that was why I was trying to contact them, to no avail... In speaking with Abu Garcia, another Pure Fishing company, they were just as perplexed as me... Moderators can delete the entire thing if you like, never in a million years did I think this thread would go as it did...
Super User PhishLI Posted October 1, 2024 Super User Posted October 1, 2024 1 hour ago, Goby said: It has been sitting back at their warehouse for over 3 weeks now It's obvious that they don't give AS, so why do you care if you ding them with a CC claw back? Guaranteed you aren't the 1st person who was forced to do so. Good thing you didn't accept it as you'd then be left on your own as you're not the shipper.
Global Moderator 12poundbass Posted October 1, 2024 Global Moderator Posted October 1, 2024 We tried getting this one back on the rails but apparently today it’s hard for a couple members to follow directions. We done! 1
Global Moderator Mike L Posted October 1, 2024 Global Moderator Posted October 1, 2024 37 minutes ago, Goby said: Hey Mike the moderator, wouldn't this be a personal attack??? Fellow Marine asking, assuming you are, judging by your signature... The warning was and is directed at all members who insist on using the forum to make demeaning and insulting comments to each other. That will end. I hope you find an amicable solution to your problem. (Not a Marine, just a Proud American) Mike
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