Crankenstein_MI Posted July 23, 2024 Posted July 23, 2024 Broke a 755 Xtasy first time using it. Can not contact Dobyns. Called multiple times for a week(just get a tone). Emailed through their site and no response. Did GSM drop em? Quote
BayouSlide Posted July 23, 2024 Posted July 23, 2024 Definitely still in business. Had no problem reaching them about ten days ago regarding replacement of a broken rod (my fault). Sent in the part of the rod blank with the logo and less than a week later they called for my cc#. Had the rod in hand two days later. Same great customer service I've always received. 👍 1 Quote
Zcoker Posted July 24, 2024 Posted July 24, 2024 Sold to GSM Outdoors. They kept Gary Dobyns on as an employee in some capacity. He didn't really elaborate when he was speaking about it but he sounded positive about the new ownership. Only time will tell. Quote
BayouSlide Posted July 24, 2024 Posted July 24, 2024 As I mentioned, good so far, and the two employees I dealt with had a positive attitude, the one via email did have a new gsm email address. Quote
Zcoker Posted July 24, 2024 Posted July 24, 2024 I have a new Champion XP at the local tackle shop now getting the second guide re-wrapped. I've had problems with guides pulling out with those rods. I sent another Champion XP strait back to Dobyns because 3 guides needed to be re-wrapped. The whole process from start to finish was very streamlined and pleasant. Dobyns supplied the shipping label. I supplied the rod tube, which I already had (so keep those tubes!). They did all the guide work at no charge. So far, all my experiences with the company (whoever it is) has been positive. My only complaint (possibly) might be quality control. Quote
herder Posted July 27, 2024 Posted July 27, 2024 Well that didn't last too long, GSM was acquired by a PE firm; https://dallasinnovates.com/irving-based-gsm-outdoors-acquired-by-beverly-hills-pe-firm-platinum-equity/#:~:text=Irving-based GSM Outdoors%2C a,Platinum Equity from Gridiron Capital. 3 Quote
Super User Jar11591 Posted July 27, 2024 Super User Posted July 27, 2024 Always great when your parent company has “equity” and “capital” in its name. Shows a dedication to the outdoors. 2 4 Quote
Super User Team9nine Posted July 27, 2024 Super User Posted July 27, 2024 1 hour ago, herder said: Well that didn't last too long, GSM was acquired by a PE firm; https://dallasinnovates.com/irving-based-gsm-outdoors-acquired-by-beverly-hills-pe-firm-platinum-equity/#:~:text=Irving-based GSM Outdoors%2C a,Platinum Equity from Gridiron Capital. Well, I hate to say “I told you so,” but… Also, remember that Platinum Equity was the one that bought out Genmar (Ranger, Triton, Stratos) in 2010, then promptly sold them off 5 years later for a tidy profit. This is how the game is played, and GSM (and all their outdoor brands) will be no different. 3 Quote
BassResource.com Administrator Glenn Posted July 27, 2024 BassResource.com Administrator Posted July 27, 2024 You guys are making this out to be something it isn't. GSM has done this before. It's nothing new, or nothing to speculate about. They will continue to grow and expand the brands they have. Business as usual. Dobyns is NOT out of business simply because you didn't get a response as soon as you wanted. sheesh. You guys are like.. 5 Quote
Super User Columbia Craw Posted July 28, 2024 Super User Posted July 28, 2024 Call the business number and ask for Stevie or Krystal. Quote
scbassin Posted July 28, 2024 Posted July 28, 2024 The last time I spoke with Brice they were short on help & looking to hire more. Quote
softwateronly Posted July 29, 2024 Posted July 29, 2024 On 7/27/2024 at 1:51 PM, Jar11591 said: Always great when your parent company has “equity” and “capital” in its name. Shows a dedication to the outdoors. It's cool man, this one is platinum. Only the best... scott 3 Quote
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