Abu Garcia Customer service... Missing?

[hwright38]

Has anyone been able to contact a person at Abu Garcia for warranty replacement in the last month? I filled out their online form and within a week had a case number and confirmed my rod was eligible for warranty replacement. That was on 05/13. They said in their email to call the number to pay for the service fee. 

 

Well, I've called that number a few times, and for a few weeks I would be on hold for hours every time I called. 

 

They used to have a "press 1 to receive a callback" option, I've done that, a month later and no call back. 

 

I sent an email back two weeks ago, no response. 

 

Now when I call and get through the menu, I'm on hold for 2 minutes before they say to leave a message. Did that a week ago over Memorial Day and still haven't gotten a call back. 

 

What gives? Am I actually just dumb or is Abu's warranty team non-existent? Do I just need to be patient? To be honest, waiting the whole fishing season for them to honor their own warranty is pretty lame. 

[Pat Brown]

I'm in the exact same boat as you with a replacement.  They put me in the pipeline too and I can't get a call back now.  Not happy.  They had it way more together a year ago which is why I purchased a couple more.

[hwright38]

aaaand just like that I get a call back haha. Welp, Guess I just had to be patient.