G Loomis Service

[Redlinerobert]

So last Monday I sent off two rods to G Loomis that were broken on my trip to Brazil.  They received the rods Tuesday, I got a call Wednesday, and by Friday I had two brand spanking new rods back in my possession!  One of the rods was brand new Muskie Creature MUR862C which I bought for the trip.  The other was an older GLX Flippin Stick that I had bought in 2000, which they didn't make anymore.  The call I received Wednesday was to ask which rod I wanted in replacement.  I figured that I would have to settle for a cheaper rod since that rod was old and discontinued, but G Loomis gave me FULL CREDIT for what I paid for the rod back in 2000!  That rod cost me $480!!   Needless to say I asked for the GLX BCFR954, which retails for $450.  "No problem" is all I heard on the other end.  The customer service rep even threw in a hat for my additional credit

Customer service like this will keep me coming back to G Loomis.  

[TournyFish001]

they are amazing- I had a rod replaced when the reel seat came loose. A brand new rod came back- simply amazing no q's asked.

[Alpster]

I have had two replaced in the last 5 months. One GLX and one IMX. I am a happy G-Loomis customer also.

Ronnie

[TournyFish001]

yeah I am becomming an enthusiast when it comes to bass fishing gear- as of late and I don't see myself changing anytime soon. I thought about giving a megabass destroyer a try but I just can't give up the warranty/service of g-loomis, they have a loyal customer here- one of many.

[Guest avid]

Since I started getting the BCR series from Loomis with the Recoil guides, I haven't had any issues requiring their customer service.  I have had two instances in the past year where I had a broken guide on an avid (they ups'd one free got it fixed locally for 3.50)  The other was a broken reel seat that I did with truly remarkable stupidity.  Specifically I used a rubber coated pair of pliers to get the reel nut extra tight.   Well I broke it.   Sent it back to St. Croix with the @20.00 bench fee and a note explaining my sudden onset of mental retardation and they promptly sent me a new TBC68MXF.

[SneakySnook]

G-Loomis's customer service is great. I have replaced 2 rods in about 7 months and have had no problems from them. Now I have one more rod to replace.

[shimanogloomis man]

thats y i buy g loomis rods

[flechero]

I am a happy G-Loomis customer also.

I really believe that every G. Loomis customer is a happy customer.  (at least every IMX & GLX customer!)  With no warranty at all, they would still be worth the price, IMO.

[lubina]

I am a happy G-Loomis customer also.

Same here. Last month I lost the ceramic ring of my top guide. I gave them a call asking for the guide, it was overnight delivered  and no charge.