Credit, where credit is due

[volzfan59]

I'm normally not one to do this, but I'm fairly blown away right now.

 

Yesterday, around 2:00 pm I ordered some H2OX tackle storage stuff from Academy. It was supposed to arrive this coming Tuesday. It was on my back porch today at noonish! My order was big enough to receive free shipping and I never pay for expedited shipping. That's some excellent service!

[Spankey]

That’s great to hear. I have not had any experience with academy but I was super shocked with an order from TW. An over $50.00 order. Was told it would be shipped from two locations by the 29th. The stuff from GA I got in two days. Heck it usually was 10 days and I never really complained about that before because I’m never in a big rush for anything. But this fast is great. 

[Log Catcher]

I have ordered from Academy a few times and always had good service with them.

[Big Hands]

Customer Relations/Customer Service 101:

 

Managing Expectations

 

Tenet #1: Better to under promise and over deliver than to over promise and under deliver.

 

Nice to hear when a company gets it right rather than only when they get it wrong ?

[thediscochef]

8 hours ago, volzfan59 said:

I'm normally not one to do this, but I'm fairly blown away right now.

 

Yesterday, around 2:00 pm I ordered some H2OX tackle storage stuff from Academy. It was supposed to arrive this coming Tuesday. It was on my back porch today at noonish! My order was big enough to receive free shipping and I never pay for expedited shipping. That's some excellent service!

Try some of their hardbaits sometime, you'll have a similar experience but with Bass 

[volzfan59]

9 hours ago, thediscochef said:

Try some of their hardbaits sometime, you'll have a similar experience but with Bass 

In addition to other brands, I use their crankbait's. Personally feel that they are the best store branded crankbait on the market. That said, all of mine were purchased prior to the repackaging. I've never purchased one that didn't run true straight out of the box.

[MAN]

Have you tried any of their rods or reels? 

[volzfan59]

1 hour ago, MAN said:

Have you tried any of their rods or reels? 

If you were asking me, I haven't. I've fondled a few in the store and they seem nice but I haven't purchased any.

[TnRiver46]

I love academy 

[volzfan59]

2 hours ago, TnRiver46 said:

I love academy 

Fixing to head to the Monroe, LA Academy right now to pick up some sneakers. I'm not telling the bait monkey where I'm going ?

[galyonj]

It knows already.

 

[TnRiver46]

3 hours ago, volzfan59 said:

Fixing to head to the Monroe, LA Academy right now to pick up some sneakers. I'm not telling the bait monkey where I'm going ?

My wife’s uncle lives there!