Really not happy with Tracker Marine - update 5/27/10

[bassnleo]

Almost 2 months have gone by to this point.

Spoke to the dealer today. My boat is at the Tracker plant. May have an answer next week on the outcome, repair/replace.

The wait continues........

[done]

Dude...that sucks. You are nicer than I. I think I would have a lawyer involved at this point. There is absolutely no reason it should take 2 months to replace a crap product. They are doing nothing but destroying their reputation and ticking off a customer. After 2 months wait without ANY boat, who would ever buy another tracker?

After posting on this board about it, I would bet they have lost other sales. It is just retarded beyond belief that the company would do that to a customer.

[VaAngler]

Love my G3, started to buy the tracker glad i didn.

[cart7t]

...... They are doing nothing but destroying their reputation and ticking off a customer. .....

They long ago created a reputation by ticking off customers with horrible customer service.

While the build quality of their boats has always been questionable, it was the service after the sale that Tracker/Nitro/Tahoe has been well known for dropping the ball on way too often.  I've had first hand experience with a couple friends boats to know NOT to buy anything made by them. 

[goodolboy]

Go with the Xpress.  can't be beat.

[waynechute]

Sorry for the first post being negetive, but i found this topic while doing some research, i purchased my boat from tracker marine in 05, it was a show room model used at ontario place as a demo, upon receiving the boat it had several paint and decal issues that took forever to have fixed but in fact were fixed, 1 year and 2 months after the carpet rotted out, so tracker only being the only manufacture to offer a 1 year warranty , screwed me there, no big deal i just replaced the carpet, last year the boat started to take on water, and not alittle ,alot!If it was left in over nite it would fill to the gunnels, took the boat in for a acessement, they tell be hard trailering, bull pucky!Never once has this boat been driven onto a trailer, what has happened is were the inside strakes are welded to the hull ,it has cracked around the welds and even in places started to tear the hull, cracks are pushed outwards, so if in fact i had hit somethingthe crack would be pushed in, there are in total 7 cracks in the hull and tonite the manager of tracker marine in Vaughn calls me and says his hands are tied and tracker marine says the boats been fixed before, , i've never touched this boat and the only time since new it was touched was by there guy when the first repairs were done, i am completely disgusted with this company, did some research and found this is a ongoing problem, i,m calling the head tracker complaint office in the morning and then i will be contacting the canadian coast guardds safety council to see if the can give me a fair assement and opinion of the damage. Buyer beware, any body owning a tracker all welded aluminium hull should be warned , tried to post some pics but i'm a newbie LOL!Update today was warranty is refused because they feel ther is bondo in the said areas, bought this new from the dealer, what aren't they telling me here!

By the way I,m Wayne from Ontario canada, proud owner of a cracker marine boat and thank goodness a 2000 21SS Extreme Stratos!

[junebugmn]

Crestliner, Alumacraft mv serie's, alumiweld, I believe they are made in canada, there is a lot of jon-boat manufacturer's out there, I have seen a couple of crestliner jon bass boat's they are pretty nice!! A great layout too   Junebugman

[scrutch]

do you have any attorney friends?  Have one make a call for you.  my wife's an attorney and when I get in a situation like that, she calls and almost always gets immediate action. 

[done]

do you have any attorney friends? Have one make a call for you. my wife's an attorney and when I get in a situation like that, she calls and almost always gets immediate action.

Be nice is Tracker had an email address too, we could email them links to these types of discussions. To date (knock on wood) my PT175 has been good. Though with the feedback I have heard on their customer service, I do not think my next boat will be a tracker.

[cart7t]

LOL.  "Cracker Marine" 

Good one.   ;D

[Pantera61]

I see a G3 in your future.

If I ever buy another boat, it will be a G3, Triton or Xpress aluminum.

No Lowe?

I don't like the layout of the Lowe boats.

I've had my Express for 10 years and I haven't had a single complaint with the boat.  I should have known better than to have an MG trolling motor and my dealer was the pits but the boat itself is great.

I've made some adjustments, extended the original deck and sold the outboard and I've not been gentle on the water but the XPress has treated me well.

[bassnleo]

Spoke to Tracker again today. The lady I spoke with was more helpful than anyone else has been to date.

Boat is apparently being fixed now. The ribs are being welded and reinforced. New supports are being welded in (like the new models have now). Longitudinal stringers also being welded in (also like the new models now have).

Once that work is completed, the boat will be leak tested (it didn't leak before).

If it passes leak test it will be shipped back to the dealer. Work "should" be done by early next week, then the test.

Trust me, if I were in a financial situation to buy a new boat right now I would. It's still not totally out of the question though.......

[bassnleo]

do you have any attorney friends? Have one make a call for you. my wife's an attorney and when I get in a situation like that, she calls and almost always gets immediate action.

I do, but as of yet Tracker hasn't failed to fulfill the warranty. If they do my next step may be that route.

[S Hovanec]

If it wasn't for the fact that Trackers are packaged with Merc motors, I'd probably have one now. Glad I settled for a Lund ;D.

 

[lazeebum]

I am glad I read this. I will not be buying a Tracker boat. I want another boat in the future and this thread just helped me eliminate Tracker.

[Pantera61]

Yeah, whole sordid tale is pretty much souring me on a Tracker.

[bassnleo]

Quote

If it wasn't for the fact that Trackers are packaged with Merc motors, I'd probably have one now. Glad I settled for a Lund ;D.

 

Didn't you just buy a Tracker as a project boat, LOL?

 

[S Hovanec]

Yep, I did just buy a Tracker project, but it's rivited, not welded....and I sold the Merc before I even got it home :.

I was actually speaking of my boat quest from 2004-2005 in my previous post.

 

[basshunter81]

I just bought a Z-7 two weeks ago and on the third trip out (first tournament) the boat went to hell. They gave me the wrong live-well plug, the seat ripped, the trolling motor failed and the oil reservoir cap located on the engine was double threaded and oil ended up everywhere. I live 2.5 hours one way trip from bass pro. I told them i wanted them to pick it up, repair it and then return it. All of these issues were combined with several others and an unprofessional staff. I tried to use the chain of command and it failed. That's when I contacted the office of the VP of bass pro (who owns nitro/tracker) and my boat was picked up the next morning (yesterday) and is being fixed. They always try to rip the little man.   

[Fishing Rhino]

I just bought a Z-7 two weeks ago and on the third trip out (first tournament) the boat went to hell. They gave me the wrong live-well plug, the seat ripped, the trolling motor failed and the oil reservoir cap located on the engine was double threaded and oil ended up everywhere. I live 2.5 hours one way trip from bass pro. I told them i wanted them to pick it up, repair it and then return it. All of these issues were combined with several others and an unprofessional staff. I tried to use the chain of command and it failed. That's when I contacted the office of the VP of bass pro (who owns nitro/tracker) and my boat was picked up the next morning (yesterday) and is being fixed. They always try to rip the little man.

Would that by any chance be the BPS in Foxborough?

[ww2farmer]

Add me to the list of people who will never buy another Tracker. I have an 07 PT170, hull has cracked 3 times, during the busiest part of our already short northeast bass season. I could not tolerate beeing boat less for weeks on end, so I lit the Tracker warranty on fire and had it fixed else where. I am lucky to have a very very good aluminum welding/repair/fabrication shop less than 20 mins from me. There repairs have not failed.

 

[VaAngler]

I love my G3, the pricing on it was the most reasonable i found, and the quality doesnt seam to be sacraficed by no means, and by pricing i should be more clear, Its the only one i could find bear and ready for me to custimize as a want to.

[basshunter81]

It was the BP in MA

[=Matt 5.0=]

So glad I bought a Stratos... 

[bassnleo]

My boat is done and has been trucked back to the dealer from Missouri.

An employee at the dealership e-mailed me today. He is going to be in my area this Sunday. He has volunteered to tow my boat back to me saving me a 70 mile drive.

Tracker has installed a floor kit in the boat (which it did not have when this all began) and repainted the whole boat.

I'm anxious to get it back and get the outboard jet put on.

It's been a long ordeal, just short of 3 months.

I will post another update when I get it back and can run it on the water to see if the fix and changes have worked to my satisfaction.