New Striker 9sv vivid Problem

[dickenscpa]

 

I also posted this on another forum in case some see it twice. 

Garmin Striker 9 sv vivid - brand new. I’ve had a Striker 4, 5 & 7 and never this problem before. I bought the 9 about 2 weeks ago. I like to run my map on bottom half left, downvue bottom half right and sidevue the whole top half. Unless I have traditional sonar on the screen somewhere I lose bottom and GPS to record contours. It only affects downvue though and recording. My sidevue remains unchanged. Can’t seem to find anything via Google or YouTube that addresses the problem. Even if I’m not recording and just have my map up downvue loses bottom. I’ll lose bottom on downvue no matter what’s on the screen if traditional sonar isn’t one, that includes map only it loses depth.

Today a new problem cropped up. No matter the depth or direction or settings, the right side of sidevue was SUPER bright and showed no detail. I lowered brightness to get it normal looking but I had to lower it to 13% which made the left side solid black. 

I started the day with fully charged battery and it still did this. Battery charge doesn’t seem to aid or hurt the two problems. I really hope I don’t have a defective transducer and have to wait forever for a new one, or have to re-run a new one either. 

I took a pic of what sidevue was doing hopefully I can figure out how to post a pic and it shows up, real sunny today. I thought maybe moss or trash had gotten on it to make sidevue look like that but it was clean as a whistle, scratch free and never hit anything.P

[schplurg]

Talk to Garmin

[Boomstick]

This is not normal. I would definitely say you will have to contact Garmin, maybe you have a faulty transducer or something.

[dickenscpa]

I didn't realize anyone had responded here. I talked to Garmin and I was pretty sure the transducer was bad but they wanted to try a new little 8" Y cable first. A little ticked at that but they overnighted it and of course it didn't solve the problem. I told them the transducer wasn't clicking from day one.

 

I was a bit fed up so I was going to return it to Academy where I bought it and they have the most liberal return policy I've ever seen so I buy a lot there. Well, no returns or exchanges on electronics.

 

I called and got Garmin support on the phone immediately (very lucky there) and they told Academy to give me a new unit and send the bad one to them and they would refund Academy or send another unit.

 

The new one didn't have any of those problems the previous one had from day one nor has it developed any of the others. So I guess the way it worked out for me I got a bit lucky with the store exchange as opposed to waiting forever on a ship back and forth switch out.

 

I didn't realize Academy had that policy on electronics, which is probably written somewhere so that's on me - BUT I thought it was cool of them to at least be open to me calling Garmin and see what they said.

[Chris at Tech]

Regarding the "losing the bottom" thing...I *THINK* I noticed something similar in my brand new 9sv.

 

It seems like somehow the depth range I had set got lost but re-adjusting the depth range seemed to resolve the issue.  It's certainly annoying that it happened though.