Daiwa customer service?

[Johnpenguin]

Recently lost a guide on my Tatula rod, so I called Daiwa to have it resolved. To my surprise, they would not send me a new guide for my rod. I have never experienced customer service like this because I mainly buy megabass rods. I value good customer service(just how I am because I am tough on my gear) so I probably will not be buying daiwa rods anymore. Does anyone know if Shimano’s customer service is the same way? I have been considering purchasing a few exprides, but If I lose a guide I don’t want them to just be like “tough luck”. P.s. I do like daiwa products so I’m not trying to bash them. I just wish their customer service was more forgiving.

[Junger]

Probably best to stick to MegaBass if you have a certain level of comfort with them already.

 

 

 

 

[Johnpenguin]

19 minutes ago, Junger said:

Probably best to stick to MegaBass if you have a certain level of comfort with them already.

 

 

 

 

No doubt they are great rods with great customer service, but I wanted to experiment with Shimano rods.

[FishTank]

I have not had the best luck with Shimano either but I do love their reels.   

 

I did recently contact them about a JDM reel that I just picked up used.  All I wanted to do was find out if I could get parts and they were no help at all.  Completely clueless.  They basically told me.... enjoy your reel, sorry you are having problems.  They then told me I could send it to them and it would be 2-3 months for them to look at and it would be almost impossible for them to get the correct parts since they did not have the reel schematics. >  I was like, I can find the schematic online and I can get parts from Plat.   

 

[Cityangler7]

1 minute ago, FishTank said:

I have not had the best luck with Shimano either but I do love their reels.   

 

I did recently contact them about a JDM reel that I just picked up used.  All I wanted to do was find out if I could get parts and they were no help at all.  Completely clueless.  They basically told me.... enjoy your reel, sorry you are having problems.  They then told me I could send to them and it would be 2-3 months for them to look at and it would be almost impossible for them to get the correct parts since they did not have the reel schematics. >  I was like, I can find the schematic online and I can get parts from Plat.   

 

I had the same experience when I contacted them in California in regards to a Shimano Engetsu BB.

[Johnpenguin]

1 minute ago, FishTank said:

I have not had the best luck with Shimano either but I do love their reels.   

 

I did recently contact them about a JDM reel that I just picked up used.  All I wanted to do was find out if I could get parts and they were no help at all.  Completely clueless.  They basically told me.... enjoy your reel, sorry you are having problems.  They then told me I could send to them and it would be 2-3 months for them to look at and it would be almost impossible for them to get the correct parts since they did not have the reel schematics. >  I was like, I can find the schematic online and I can get parts from Plat.   

 

Ya they make quality reels(for the most part) but I’m more interested in their customer service when it comes to rods. I send my reels in every winter and Shimano has always been nice to me. I just hope they do the same when it comes to rods.

[FishTank]

1 minute ago, Johnpenguin said:

Ya they make quality reels(for the most part) but I’m more interested in their customer service when it comes to rods. I send my reels in every winter and Shimano has always been nice to me. I just hope they do the same when it comes to rods.

When it has come to rods for me, I have been a Loomis and St.Croix fan for many years.  Both their warranties and service are pretty straight forward.   I think in my experience they both are more likely to get you a new rod through their warranty programs (which of course there is a cost) than give you missing or broken parts.  

 

With that said, I have broken a G. Loomis GLX rod in a car door.  Not the rods fault but I was able to get a new one in a couple of days from them for the $100 fee.  It definitely beats having a broken $400+ rod and an even emptier wallet when you go to replace it. 

[garroyo130]

Did you lose the whole guide or just the insert? I can see how they would not accept the whole guide under warranty or be willing to just send out a replacement. 

[Johnpenguin]

4 minutes ago, FishTank said:

When it has come to rods for me, I have been a Loomis and St.Croix fan for many years.  Both their warranties and service are pretty straight forward.   I think in my experience they both are more likely to get you a new rod through their warranty programs (which of course there is a cost) than give you missing or broken parts.  

 

With that said, I have broken a G. Loomis GLX rod in a car door.  Not the rods fault but I was able to get a new one in a couple of days from them for the $100 fee.  It definitely beats having a broken $400+ rod and an even emptier wallet when you go to replace it. 

Isn’t loomis owned by Shimano now? Wouldn’t they have the same warranties? Anyways, you don’t think if I broke off a guide they would send me a new one?

3 minutes ago, garroyo130 said:

Did you lose the whole guide or just the insert? I can see how they would not accept the whole guide under warranty or be willing to just send out a replacement. 

When it came to my daiwa, it was the whole guide. However, they told me that if there was anything wrong with the rod I would have to send it in. I, of course, didn’t because that costs half of what the rod is worth. I have lost a few guides on my megabass rods and they send me new guides. Why can’t all companies be like megabass? Lol

[garroyo130]

I wonder if the price of the rod had anything to do with it? 

As a customer you gain a lot of leverage with a $300 purchase. 

 

If only Megabass would sell me a rod for say $50 I could test this theory ... ?

[Johnpenguin]

1 minute ago, garroyo130 said:

I wonder if the price of the rod had anything to do with it? 

As a customer you gain a lot of leverage with a $300 purchase. 

 

If only Megabass would sell me a rod for say $50 I could test this theory ... ?

Lol that is a very very valid point. All my megabass rods are destroyers.

[STBen1215]

1 hour ago, Johnpenguin said:

Recently lost a guide on my Tatula rod, so I called Daiwa to have it resolved. To my surprise, they would not send me a new guide for my rod. I have never experienced customer service like this because I mainly buy megabass rods. I value good customer service(just how I am because I am tough on my gear) so I probably will not be buying daiwa rods anymore. Does anyone know if Shimano’s customer service is the same way? I have been considering purchasing a few exprides, but If I lose a guide I don’t want them to just be like “tough luck”. P.s. I do like daiwa products so I’m not trying to bash them. I just wish their customer service was more forgiving.

I'd be willing to bet its a AGS guide. Isn't it?

They must have a logical reason. I have heard of them doing that. Daiwas customer service is good and there products are as well

[Johnpenguin]

3 minutes ago, STBen1215 said:

I'd be willing to bet its a AGS guide. Isn't it?

They must have a logical reason. I have heard of them doing that. Daiwas customer service is good and there products are as well

Actually it wasn’t an AGS guide. Daiwa is a huge company and that’s why I’m so surprised.

[Dirtyeggroll]

The epoxy started cracking on one of my Tatula Elite rods and they sent me a brand new rod, no questions asked after I sent in the repair/warranty form.

[STBen1215]

3 minutes ago, Johnpenguin said:

Actually it wasn’t an AGS guide. Daiwa is a huge company and that’s why I’m so surprised.

I'm willing to bet it comes back to a warranty issue in terms of they want to insure the guide is properly reguided so it's not a reoccurring problem (then they would have to keep paying to provide more guides and ship them). 

[Johnpenguin]

1 minute ago, Dirtyeggroll said:

The epoxy started cracking on one of my Tatula Elite rods and they sent me a brand new rod, no questions asked after I sent in the repair/warranty form.

How much did that cost to send it in?

[Dirtyeggroll]

Just now, Johnpenguin said:

How much did that cost to send it in?

I think like $18 bucks using a tube I already had.

 

There are some tricks to not pay a fortune to ship a rod.

<96” tube and print the label yourself are the main things.

[Johnpenguin]

2 minutes ago, STBen1215 said:

I'm willing to bet it comes back to a warranty issue in terms of they want to insure the guide is properly installed so it's not a reoccurring problem (then they would have to keep paying to provide more guides and ship them). 

Valid but they could always just send one and then after that say no or send it in.

1 minute ago, Dirtyeggroll said:

I think like $18 bucks using a tube I already had.

 

There are some tricks to not pay a fortune to ship a rod.

<96” tube and print the label yourself are the main things.

In that case I might have to try it. I still have some tw tubes.

[Delaware Valley Tackle]

A guide is only $2/$3 from Mudhole. They probably just don’t stock the parts. I don’t see this as bad service necessarily just a business model. 

[jbsoonerfan]

You "mainly buy megabass rods" and Shimano makes "quality reels(for the most part)" LOL

 

You started a thread about the best mono for leader material and said you were "young, dumb, and broke"

 

I'm rolling my pants leg up because it is getting deep in here.

[Johnpenguin]

8 hours ago, jbsoonerfan said:

You "mainly buy megabass rods" and Shimano makes "quality reels(for the most part)" LOL

 

You started a thread about the best mono for leader material and said you were "young, dumb, and broke"

 

I'm rolling my pants leg up because it is getting deep in here.

And that’s why I’m broke lol

[iabass8]

If it wasn't an AGS guide, then there's nothing special really about them. Even the non AGs elite uses fuji alconite. Just buy a new guide and replace it. Either do it yourself or pay somebody locally to do it. It's gonna be less than 20$. Mindlessly easy repair. you're hard on your gear, so you say. A company shouldn't be(or even expected ) responsible for sending you something you likely damaged. 

[MN Fisher]

If you're hard on your gear, expect breakage that's not covered under warranty. A guide, even a top-of-the-line one isn't THAT expensive to get replaced.

[Johnpenguin]

48 minutes ago, iabass8 said:

If it wasn't an AGS guide, then there's nothing special really about them. Even the non AGs elite uses fuji alconite. Just buy a new guide and replace it. Either do it yourself or pay somebody locally to do it. It's gonna be less than 20$. Mindlessly easy repair. you're hard on your gear, so you say. A company shouldn't be(or even expected ) responsible for sending you something you likely damaged. 

At the end of the day, if a company is going to give me a perk like that and another isn’t...I think it’s safe to say the one that does will be getting my business for a long time.

41 minutes ago, MN Fisher said:

If you're hard on your gear, expect breakage that's not covered under warranty. A guide, even a top-of-the-line one isn't THAT expensive to get replaced.

Noted

[Shimano_1]

I agree that daiwas customer service is lacking and my buddy swears shimano is the same way. This is a lot of the reason I have went to all lews reels the last couple of years.  I personally think the days of reels lasting 10 plus years are over so at some point the customer service is going to be needed from any of them. I've had more issues with daiwa reels than any others I've owned.  They do make some fine gear but I doubt I'll be fishing anything daiwa going forward.  I've had lews go above and beyond and have been more than impressed with them.