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  • BassResource.com Administrator
Posted

I was rooting for these guys when they started, but it seems they've derailed.  The BBB has issued a formal warning telling consumers to avoid doing business with 5x3.

 

https://www.fox10tv.com/news/daily_dot_com/bbb-warning-complaints-about-alabama-online-retailer/article_b6d5900c-cf71-11e9-b576-efccf2fd8fae.html

 

  • Like 1
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Posted

This Facebook apology by the owner is one of the most pathetic things I've ever read:

 

“No negative comments please as I am dealing with each person individually on these issues. My deepest apologies. Over the last several months 5X3 has gotten a tarnished name and I want to personally take the blame as the owner. I took on to many ventures at once buying a couple other businesses and letting 5X3 fall to the way side. Not intentionally at all. I have said things under stress to customers that I regret and want to apologize for and I will contact them personally to try and make things right. All remaining orders that are backdated are being sent as we shipped almost 200 orders yesterday and I want to offer partial refunds, extras or gift cards to customers with extended delays. Growing pains, oversight, not paying attention....call it what it is and that’s poor business decisions on my part. I forgot our customers and without customers there is no 5X3. I tried to “reboot” the company back a couple of months ago and it didn’t go so well either so what we have done is hired people to come in and restructure the business putting customer service at the forefront. We are placing our customer at top of the pyramid of the 5X3 business model. I am human and have made huge errors and I am making changes to make our customers #1 again. We are going to stop preorder and keep items in house that ship with 48 hours starting in the coming weeks. I have customers and staff to reach out to that I need to apologize to and I will make this priority starting today. Once again I want to thank all our valued customers and look forward to reaching out to people the rebuild confidence and make 5X3 what is once was. My sincerest apologies to all.”

  • Like 1
  • BassResource.com Administrator
Posted

According to the article, the "apology" is yet another stall tactic.  I appears they don't have any inventory, won't get any inventory, yet are still taking orders.

  • Super User
Posted

Hands down, they are crushing it with their game changing influencers.  Not.

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  • Super User
Posted

I’ll take (3) tees, hat and decal. 

 

Can’t have enough decals to advertise for them for free. 

  • 1 year later...
Posted

This trademark has been sold is under new ownership. No longer based out of Alabama. Is now based in Appling, Ga.

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