Helix 12 3GN units not communicating after update

[Further North]

I thought I'd start a separate topic so this doesn't get lost in the other topic about the update.

 

Update to 2.110 done scrupulously to instructions via FishSmart Ap on new iPhone XR.

 

Units were communicating and sharing info and transducers via standard network prior to update.

 

Units are:

1. Helix 12 MEGA SI+ GPS G3N
2. Helix 12 MEGA DI+ GPS G3N (purchased as a CHO - Control Head Only as it uses the transducer in my Ulterra)

 

I can go check, but both units have less than 30 hours on them (had ~20 before I went fishing yesterday, we fished about four hours).  Both units arrived from factory with 1.940 installed.

 

Ulterra is a few years old, I believe one generation back from current.  No DI transducer, only 2D.  I was considering an upgrade, but will wait for the new SI units when they come out.  It was factory standard with iPilot and Link and has worked flawlessly.  Still does.  iPilot Link is on 2.150, iPilot remote is on 2.040.

 

I have an early release HB 360° on the network as well.  It is on 2.030

 

Network is in perfect working order, has been for years.

 

I'm looking for any thoughts anyone one has, and can provide any other information as needed.

 

Thanks in advance, I'm looking forward to an interesting discussion.

 

 

[Tennessee Boy]

Can both units communicate with the 360 and TM?

[Further North]

3 hours ago, Tennessee Boy said:

Can both units communicate with the 360 and TM?

Good question: I double checked, and yes, they can.

[Further North]

Forgot to mention that all of my electronics are on a separate, stand alone, electrical system.  Separate battery, separate charger, no contact at all with the boat's system.

[Further North]

To be clearer: The front DI unit is not seeing the DI or SI from the read transducer, and fairly consistently showing the "Temp 2 source lost" message.

[Further North]

Nothing, eh?

[Tim Kelly]

Have you triple checked the "Y" connector to the transducer and all the other connections? No reason they should have come loose when you did a software upgrade, but if it were to happen coincidentally it would be annoying not to have checked.

[Further North]

Good idea...everything is working on the console unit, so it's unlikely that's an issue.

 

I can give it a look though.

[TnRiver46]

On 9/7/2019 at 10:10 PM, Further North said:

Nothing, eh?

When you see a moderate amount of smoke coming out, you've got her running just right.......

[Further North]

5 hours ago, TnRiver46 said:

When you see a moderate amount of smoke coming out, you've got her running just right.......

ELectronics run on smoke...when it leaks out, that's when they're broken...?

 

...although I find it interesting...not important, just interesting...both these units run warmer than my G2Ns did.

[WRB]

You should be communicating with Humming Bird Techinical support, just getting Blue Smoke since Wayne P decided to leave.

Tom

[Further North]

On 9/9/2019 at 8:04 PM, WRB said:

You should be communicating with Humming Bird Techinical support, just getting Blue Smoke since Wayne P decided to leave.

Tom

Seems to be the case.

 

Mark me down as disappointed.

 

Our ability to respond to things like this shouldn't hinge on one guy...

 

...it's worth noting that I posted this on other forums...where Wayne still participates...and I didn't get squat there, either.

 

 

 

[WRB]

28 minutes ago, Further North said:

Seems to be the case.

 

Mark me down as disappointed.

 

Our ability to respond to things like this shouldn't hinge on one guy...

 

...it's worth noting that I posted this on other forums...where Wayne still participates...and I didn't get squat there, either.

 

 

 

I have experience with Lowrance or would try to help, just don't know the answer!

Tom

[Further North]

Just now, WRB said:

I have experience with Lowrance or would try to help, just don't know the answer!

Tom

I appreciate that. 

 

...just disappointed, I guess.  Used to be a post like this would generate a lot of help, ideas and follow up.

 

Not so much, any more...and not just here.

 

"Call Tech Support" isn't help...

[WRB]

14 minutes ago, Further North said:

I appreciate that. 

 

...just disappointed, I guess.  Used to be a post like this would generate a lot of help, ideas and follow up.

 

Not so much, any more...and not just here.

 

"Call Tech Support" isn't help...

My ace in the hole was Iovino with Lowrance, don't know who to suggest Humming Bird?

Maybe someone will step up.

Tom

[Further North]

4 minutes ago, WRB said:

My ace in the hole was Iovino with Lowrance, don't know who to suggest Humming Bird?

Maybe someone will step up.

Tom

I've got a good contact, he provided a direct line.  I'd just hoped to not bug them too much.  I'll call them tomorrow.

[Tim Kelly]

Did you get the problems sorted out yet?

[Further North]

9 hours ago, Tim Kelly said:

Did you get the problems sorted out yet?

Nope.

 

...its not like it really hurts me on the water...so if they tell me I have to send it in, my answer is gonna be, "OK, when the water freezes."

 

...there's just time when I'd like to look at SI, or DI, from the front.

 

...and not see that annoying message.

 

i'm kinda stymied that HB doesn't have someone patrolling this forum, looking for stuff like this.  They shouldn't want dissatisfied customers posting about this ind of thing...

[Tim Kelly]

Hmm. That's a shame. I expected you to get more help on the other forum, but stuff gets buried fairly quickly there. If there was anything obvious or common I expect you would have got plenty of replies. My guess is it's a glitch in the software update, but if so you'd expect it to be a more common occurrence.

[Further North]

3 minutes ago, Tim Kelly said:

Hmm. That's a shame. I expected you to get more help on the other forum, but stuff gets buried fairly quickly there. If there was anything obvious or common I expect you would have got plenty of replies. My guess is it's a glitch in the software update, but if so you'd expect it to be a more common occurrence.

That's where I was headed...

 

It's not like I've got an uncommon, or unpredictable network...

 

Too bad HB isn't watching and responding on a forum as big as this one...

[Tim Kelly]

I guess they'd say that they've got a help desk for customers with problems, so why would people not call us. Like you though, I would be more tempted to ask peers first as any common problems can be solved as company help desks can be remarkably under skilled and experienced compared to the large number of experiences you can tap into on forums.

[Further North]

1 minute ago, Tim Kelly said:

I guess they'd say that they've got a help desk for customers with problems, so why would people not call us. Like you though, I would be more tempted to ask peers first as any common problems can be solved as company help desks can be remarkably under skilled and experienced compared to the large number of experiences you can tap into on forums.

Tim, exactly.

 

...and I called in to their help desk last Friday...left a message...crickets...

 

I'm unimpressed.  This feels like how bad Lowrance was a few years back...low bar to jump over, you'd think.

[Tim Kelly]

It's sad really. I've had 'birds for a decade or so now and am quite a fan, but I get the impression they're slightly losing their edge recently. The service doesn't seem as good, the reliability may be more questionable, the updates less reliable etc. Maybe they're much the same but the competition has improved, but they don't seem to be quite the force they once were. 

[Matthes25]

Have you checked to make sure that in the ethernet menu the humminbirds are communicating with each other? That you selected which unit you want to pull data from?

[Further North]

6 hours ago, Matthes25 said:

Have you checked to make sure that in the ethernet menu the humminbirds are communicating with each other? That you selected which unit you want to pull data from?

Thanks Tim, yes I have.