Super User MickD Posted August 22, 2019 Super User Posted August 22, 2019 I've contacted Humminbird, talking on the phone with a tech, twice since I bought my Helix 9 two years + ago, and in both cases the techs were easy to reach, expert, pleasant, efficient, and gave clear information. Much different than most support experiences. 1 Quote
Scout225 Posted August 25, 2019 Posted August 25, 2019 Just used them alot, they were excellent. Just got a Helix 7 G3, with SI and DI, put in a portable pack for canoe fishing. Came with wrong transducer, only one side worked for SI, instantly sent out another transducer, now just the other side of SI worked, they sent a shipping label and 10 days later everything returned functional. Second transducer was defective. My 3rd Helix, excellent CS, unlike 30 years of Lowrance and to a smaller degree, Garmin. 1 Quote
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