Lost ANOTHER turbo

[Koz]

I have a 2013 Genesis Coupe that I bought new and a little over a year ago the turbocharger failed. Luckily it was covered under the drive train warranty.

 

Then, this weekend as I'm heading home from fishing I hit the gas, hear the "zhooop" sound followed by the sound of broken turbo blades heading out the exhaust. My guess is that they gave me a refurbished or used turbo last time. The car has only 52K miles on it and it's not like I take it out for track days.

 

Now I get to deal with the service department that 2 out of every 3 times Will deny my warranty issue and force me to call Hyundai HQ to get the matter resolved. It's going to be a lovely Monday...

[flyfisher]

Go to a different dealer and see if their service department is any better. You don't have to go to any specific dealership to service your vehicle for any type of warranty work.

Turbos also don't just blow out like that nor should they.  The one in my mini cooper all4s is factory and has over 80k miles on it with no issues.  I know you should always change the oil on schedule if not more frequently and make sure coolant is good too as turbos get very hot and you need everything working and cooling and lubricating as it should to prevent problems.

Good luck...i know whenever my turbo goes out i am looking at it as an opportunity to upgrade

[Koz]

10 hours ago, flyfisher said:

Go to a different dealer and see if their service department is any better. You don't have to go to any specific dealership to service your vehicle for any type of warranty work.

Turbos also don't just blow out like that nor should they.  The one in my mini cooper all4s is factory and has over 80k miles on it with no issues.  I know you should always change the oil on schedule if not more frequently and make sure coolant is good too as turbos get very hot and you need everything working and cooling and lubricating as it should to prevent problems.

Good luck...i know whenever my turbo goes out i am looking at it as an opportunity to upgrade

 

Unortunately, the closest other dealers in the area are an hour or more away depending upon traffic.

 

I've thought about a new vehicle, but it's really nice not having a car payment every month.

[TOXIC]

As long as it's covered under warranty let them keep fixing it.  You shouldn't have to go through corporate to get a covered repair done.  On a much smaller scale, I have had a deal where first the drivers side chrome side step started peeling the chrome off on my 2016 Silverado.  I should really say chrome covered plastic because it's not the chrome of yesteryear.  The dealership replaced no questions asked.  I was within my 3/36 warranty.  I just got back from my annual trip to Michigan and rolled over 37,000 miles on the way home.  Once home I was washing the truck and noticed major peeling of the chrome on the passenger side.  Called the dealership and got a solid Nope it's out of warranty.  My next call was to the new car/truck sales manager who sold me my truck and who I also hooked up with a KeelShield for his bass boat.  My new sidestep should be in this week.

[Koz]

6 hours ago, TOXIC said:

As long as it's covered under warranty let them keep fixing it. 

 

I spent hours in the dealership today and for the first time in forever they didn't give me a hassle and they confirmed it was still under warranty. That's a relief. While I was waiting for that confirmation I was online shopping for a new vehicle just in case it wasn't covered and I would be on the hook for costly repairs.

 

The day after I initially purchased the car I noticed a high pitched squeal and after some research I found out it was a fuel pump issue that a lot of people were experiencing. Dealers across the country were replacing the fuel pumps.

 

Not mine. They confirmed the noise and the cause and told me I would have to live with it. Imagine driving around hearing nails on a chalkboard all of the time. That's what it was like. I called Hyundai corporate and they told me to drive right back over there and they would take care of it. They did.

 

Another time the sunroof motor quit with the sunroof tilted open. They told me they could look at it in three days and in the meantime wedge something in there in case it rained. The service department manager told me that. Seriously? I called Hyundai and asked them to at least have the service department just close the thing up until they could service it. If I tried to do it and broke the glass or any of the parts it would have voided the warranty. Needless to say they closed it immediately and had it fixed the next day.

 

They were good enough to provide me with a rental car today, a Honda Civic. It's not a bad looking car on the outside and OK on the inside for a stripped down version of the car. But the steering is lousy. I don't know if it's because I'm not used to the smaller, narrow tires or what but there is a ton of play in the steering. I thought it was dynamic steering and that was just at low speed, but there's a ton of play at speed as well. It would be really, really easy to over correct and end up flipping the thing.

 

Thankfully my own car should be ready by Wednesday or Thursday. But I did like the looks of the Hyundai Kona. I may have to investigate that further.

[Brew City Bass]

AFAIK those genies had oil feed problems. My buddy had the same year and it ate turbos like nobodies business. I think we put 4 in it over the course of 3 years. Also went through rear axles like butter if you did anything harder than a roll launch. 

Of course he beat the crap out of the car, but even my 2g eclipse with the 4g63t never ate a turbo with all the abuse I fed it. 

[Way2slow]

Before I retired, I worked on enough Kia, Hyundai, and Daewoo built engines and equipment to know there was no way you could even give me one, if you told me I had to keep it and drive it.   I put Korean built in about the same class as this cheap Chinese built junk we have to put up with.

Yea, they are cheaper up front, but not a few years afterwards.

[Koz]

2 hours ago, Way2slow said:

Before I retired, I worked on enough Kia, Hyundai, and Daewoo built engines and equipment to know there was no way you could even give me one, if you told me I had to keep it and drive it.   I put Korean built in about the same class as this cheap Chinese built junk we have to put up with.

Yea, they are cheaper up front, but not a few years afterwards.

 

That could be, but I will say that other than oil changes and a new set of tires, the only work done on my car has been a handful of warranty items so I'm thankful for that. I have buddies with BMW's and Mercedes and their cars are in the shop a lot more than mine.

 

That being said, my car is a 2013 model that I bought in May 2012 so it's probably time to trade it in later this year while it still has over $10k in trade in value. I got a ridiculous deal on this car when I bought it, put down some cash and financed very little so all in all it has been a pretty good value.

[Koz]

So today the dealer calls me and says they found another problem, something about an O2 valve being zip tied and that needed to be replaced as well. The guy on the other end of the phone is kind of stammering, and then I figure out he's trying to ask why I did that because it won't be part of the warranty repairs.

 

I politely told him the last time I worked on my own car I was in high school and I had a '75 Dodge Dart and I knew nothing about today's electronic filled cars. I then reminded him that the dealer had previously  replaced a turbo and THEY were the ones that worked on my car. He obviously had not looked at the service records for my car, put me on hold to check them out, then said OK I'll get back to you. I'm still waiting.

 

If their bubble gum fix caused this current problem I might ask them for a new engine.

[Log Catcher]

On 6/11/2019 at 6:00 AM, Way2slow said:

Before I retired, I worked on enough Kia, Hyundai, and Daewoo built engines and equipment to know there was no way you could even give me one, if you told me I had to keep it and drive it.   I put Korean built in about the same class as this cheap Chinese built junk we have to put up with.

Yea, they are cheaper up front, but not a few years afterwards.

We have a 2009 Hyundai Santa Fe. It has had a couple of problems I don't think it should have had. It is still better than a piece of GM garbage I traded in to get rid of it.

[Way2slow]

I'm not too sure about the GM piece of garbage.  My wife bought a 86 Astro Van, put 290K on it and it only had one failure, the TPS went out at 210K  My daughter is driving a 2003 Buick Century that was a former FBI car I bought at auction with 73K miles.  It now has 413K, and other than normal maintenance the only parts that are not the OEM that came on the car is the right front hub assembly ($35) I had to replace about 30K back and the AC compressor ($180) I replaced last spring.  Still runs great and still getting 32mpg.

My 2001 4WD 2500HD has 261K and the only thing I've replaced on it is the AC compressor ($180) about three years ago.  So, I don't mind having a GM junkyard.

[MN Fisher]

6 minutes ago, Way2slow said:

I'm not too sure about the GM piece of garbage... So, I don't mind having a GM junkyard.

Same here, my 4WD 2001 Silverado LS was bought used. I've got 198k miles on it now and it runs like a champ.

 

My previous truck was a 1998 WT-1500 - had 192k on it before someone decided to make an illegal left turn in front of me. Ran great and was always dependable.

 

If I have to purchase another truck...it'll be a GM.

 

[TOXIC]

There's good and bad in every manufacturer.  I tend to keep my vehicles a long time.  I have a jeep Wrangler that is at 351,000, a Lexus SC430 I bought when I was in Florida as a fun car that has 211,000, my wife's 2008 Equinox that has 230,000 and I replaced my 2004 2500 Silverado with 194,000 on the ticker (got $15,000 trade) with a 2016 1/2 ton Silverado High Country that just rolled over 37,000.  My 2004 got the gauge cluster replaced under recall and went through 3 intermediate steering shafts plus the dreaded HVAC blend door actuator but other than that it was a very solid truck.  Other than the dand side steps peeling off the chrome coating, my new truck has been great and actually tows better than my 3/4 ton did (same boat).  Roll the dice, get what you want but check out the dealer more than anything because they will make your life easy or miserable depending on how they handle you as a customer.  

[Koz]

3 hours ago, TOXIC said:

Roll the dice, get what you want but check out the dealer more than anything because they will make your life easy or miserable depending on how they handle you as a customer.  

 

Agreed. I was actually thinking of buying a Hyundai Kona last year, but because I can't stand their service department I never pulled the trigger.

 

I usually keep my cars until a costly repair comes up and it makes more sense to purchase a new car rather than make those repairs. My last car was a Volvo S60 that I kept until a nearly $2k sensor went and the car was worth only $5k. FWIW, the car was 12 years old and the sensor was proprietary to the S60 model. I'm not sure why Volvo did that.

[Jigfishn10]

Couldn't agree more with what has been said, the dealer's reputation and personal experience ultimately get my business and are the one's that give the auto brand a good or bad name. I've had my own dealings with 2 different dealerships that sell different auto manufacture's products and would never buy from those dealers again.

 

Usually for me, it always came down to the service departments and not so much the auto techs. The auto techs, at least around here, get paid piece work. If there's no work, they don't get paid to hang around the shop waiting for something to come in. If something comes in and the customer gets quoted an estimate for time and materials and the repair took longer, the tech gets paid for the quoted time and not a dime more. Yet they're considered company employees and not subcontractors. Not sure why you'd want to work for a company that way.

[Way2slow]

Unless it's a warrantee or recall issue, no dealer or repair shop ever sees one of my vehicles.  It would give me cold chills to think about letting someone else work on anything of mine.

Granted, I have the skills and don't mind buying the specialized tools and equipment needed to trouble shot.  At todays shop rates, a $2,000 scanner can pay for itself in one repair.

I know I am the exception and most of the population has to depend on those rip off artist for service/repairs, and most all are rip off artist.  I got fired from an industrial equipment dealership because I refused to screw over my customers by greatly over charging them for service/repairs.  My neighbor showed me a bill a local chevy dealer charger him to replace the crank sensor on his 2003 van,  $580.  Four hours of it was to reprogram the ECM for the new sensor, a totally bogus charge.  The ECM relearns itself within the first hour of driving.  The rest was their stupid price for the part and 1.5 hours to install it, a 15 minute job.

My sons 2008 2500HD diesel started going into the reduced power, limp home mode.  Thinking it was covered under warranty, he took it to the dealer.  They called him and said the repair estimate was $1,100.  I went with him to talk to them for an explanation.  The service guy starts this spill about all they were going to have to do, (the problem was with the accelerator) to trouble shot and repair it.  He didn't realize I knew way more about it than he did, so my son picked up the truck, paid them their $85 diagnostic fee (this was several years ago).  When they brought the truck out, I reached in behind the pedal, reseated the connector, we got in the truck and drove off under full power.  He still has the truck and it has done that twice since.  He does the connector and goes on about his business.

[Sam]

On ‎6‎/‎11‎/‎2019 at 6:00 AM, Way2slow said:

Before I retired, I worked on enough Kia, Hyundai, and Daewoo built engines and equipment to know there was no way you could even give me one, if you told me I had to keep it and drive it.   I put Korean built in about the same class as this cheap Chinese built junk we have to put up with.

Yea, they are cheaper up front, but not a few years afterwards.

Keith, I agree with you 100%.

 

A number of years ago when Kia was introduced in the USA, Consumer's Reports penned an article on the Kia nad said to stay away from them and from vehicles builit in Korea.

 

Today, when you review the auto reviews in CU it states that Kia is a good car and has it ranked higher than many other vehicles.

 

I think the Kia execs read the first CU article and upgraded their vehicles.

 

I still subscribe to the original CU position on cars made in Korea. The Korean cars are probably excellent choices today but I will still go with my home made Jeep. That's just me.

[redmexican5081]

The best advice I was given years ago when looking for a new car, 2004ish, about a Hyundai or any Korean car, was that if you wanted to test drive a lot of cars, you should buy one.  They spent so much time in the shop you would be experiencing loaners and rentals and would have a great idea of what your next car should be.

[Way2slow]

My first introduction to a Korean built car was in 1992.  My wife's sister bought a used, low mileage 1990, Pontiac LeMans.  Right after buying it, she was having problems, and asked me to look at it.  I found out it was built in Korea by Daewoo.  The reason it was low mileage, you couldn't keep it going long enough to put many miles on it, and don't dare take a long trip in it.  She kept that thing for two years and I think I spent a year and half of that working on it.  Then when I retired from the Air Force, the best paying job I could find was working for a Clark forklift dealer as a road service tech, who also had the Daewoo franchise for Fork lifts, skid steers and other equipment items.  At least Daewoo was using GM 4cyl engines in their mid size lift trucks, but went from a Perkins to a Kia Diesel in their skid steers.  Total nightmare.  They should have put zippers on those engines, because you were either replacing a cracked head or broken piston almost constantly.  

Then Clark moved most of their manufacturing overseas, and went from a very reliable Mitsubishi to a Hyundai engine in the smaller and mid size lifts.  Another total nightmare.  After a couple of years of that fun, I decided it was time to retire.  The pay was the same, and they definitely fit the meaning of job security, but having represent that junk to the customer as good equipment, I was scared the man upstairs was going to get me for how bad I had to lie.

[Koz]

Holy crap I lost another turbo on my Genesis Coupe this week! This time it was just 30 miles into a 250 mile drive home and let me tell you that sucked, especially when I reached the hilly areas in the SC Upstate.

 

On the bright side, I'm still within my 10/100 warranty so it's all covered. But this is getting ridiculous.

[Sam]

Koz, may I make a suggestion to everyone reading this thread?

 

Buy American.

 

Yes, Toyotas are made in Tennessee and they race well in NASCAR.

 

But I am going with either Jeep, Toyota, or a US made product in the future.

[Log Catcher]

10 hours ago, Sam said:

Koz, may I make a suggestion to everyone reading this thread?

 

Buy American.

 

Yes, Toyotas are made in Tennessee and they race well in NASCAR.

 

But I am going with either Jeep, Toyota, or a US made product in the future.

We also have a Toyota plant about 25 or 30 miles from me here in Ky. I am surprised he has had that much trouble with his Hyundai. We have an 09 Santa Fe that has been very good.

[Koz]

The Hyundai label, and especially the Genesis brand that my car falls under is actually pretty decent. I honestly think the last two turbo issues were the fault of the dealer in their installation and/or rebuilt instead of new turbo.

 

I have to say that with the latest turbo the acceleration is "crisp" and the response is great with much less lag than before. Now that I'm in a new city I am using a different dealer.

 

Overall, except for service department issues at my last location, my Genesis Coupe has been one of my favorite cars. But I will admit as I get older the stiff suspension isn't a great daily drive. The cabin noise is a bit much as well, but that's to be expected.

 

I suspect I'll trade it in within the next year, probably for a crossover or a small SUV.

[TnRiver46]

Get a truck and a boat!