Brand New Lew's Mach 1 Grinding

[Tizi]

Last Black Friday, I purchased a Mach 1 combo from Dicks.  I got a chance to spool it up and use it for the first time yesterday.  The reel casts well, but it grinds upon retrieve.  Is this normal for a brand new reel?  None of my other reels have been like this.  Should I clean and lube it?

[NYWayfarer]

Not normal. 

 

You can try cleaning it as it as they really pack the lube in those new reels.

 

Exchange it, if you can. I bet you got the old model Mach 1 as they are redesigned for 2019. 

 

I look at everything  I buy from DSG with a microscope as the rods and reels there are manhandled by consumers on a daily basis

[Tizi]

Yeah, I actually picked this one up in store.  I tried it out before I spent the money. 

[NYWayfarer]

If it is past the store return policy contact Lew's customer service.

[Shimano_1]

Lews customer service is excellent.  Get up with them and explain the situation and they'll get you fixed up! Love my daiwas but still waiting on a response from them from a week ago...

[Tizi]

Thanks for the replies!  I contracted Lew's and they want me to send the reel back and they will send me a new one!  Super cool.

[NYWayfarer]

15 hours ago, Tizi said:

Thanks for the replies!  I contracted Lew's and they want me to send the reel back and they will send me a new one!  Super cool.

Glad it worked out. Lew's has one of the best customer service departments I have ever dealt with.

 

If you wouldn't mind please let us know what Mach 1 reel they send you. I assume the one you bought on black Friday was the older model. I am thinking they will replace it with the new 2019 version if they don't have a 2018 sitting around. The 2019 reel has the "combat" grips and thumb bar.

[Tizi]

Will do