FrankN209 Posted January 12, 2019 Posted January 12, 2019 I recently broke my Kistler H3. I was just going to replace the tip, then I remembered about my warranty. I just bought the rod last April. So I called up TW and they told me to ship it back and they'd replace it for free because these rods carry a 3 year warranty. I asked if I could replace it with a different brand rod and they said yes. I ended up getting a Dobyns Champion XP Split Grip. I sent my broken rod off on a Monday and received my new rod yesterday afternoon. Great customer service. 7 Quote
22RangerZ520R Posted January 12, 2019 Posted January 12, 2019 11 hours ago, punch said: TW rocks +1 1 Quote
Deeare Posted January 12, 2019 Posted January 12, 2019 That’s great! I’m surprised TW took care of it for you. I’ve always had to send mine back to the rod company...but it’s only happened to me twice 1 Quote
ike8120 Posted January 12, 2019 Posted January 12, 2019 Good customer service is the only way to stay in business these days. 1 Quote
JLBBass Posted January 12, 2019 Posted January 12, 2019 Wow! To get it replaced with a completely different brand rod is unheard of! 2 Quote
deadadrift89 Posted January 12, 2019 Posted January 12, 2019 Interesting, I thought you had to go through manufacturer. Wonder if only some rods or you had a new TW employee?. Either way that's great 1 Quote
Super User FishTank Posted January 12, 2019 Super User Posted January 12, 2019 Always great service from these guys. 1 Quote
Brett Stair Posted January 12, 2019 Posted January 12, 2019 WOW. That's great to hear as I was wondering how'd they'd handle all that. Priming myself for their next sale. 1 Quote
Derek1 Posted January 16, 2019 Posted January 16, 2019 Just got my first rod in from them today. Great job on the packaging and extra tip protection. This was my first time dealing with them and it was a pleasure. 1 Quote
Super User Boomstick Posted January 16, 2019 Super User Posted January 16, 2019 On 1/12/2019 at 10:33 AM, PolarKraft195Pro said: Wow! To get it replaced with a completely different brand rod is unheard of! I am guessing that and being able to send it back to Tackle Warehouse instead of the manufacturer was something to do with their warranty. 1 Quote
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