Cabelas lifetime warranty cancelled!

[gkdiamond]

1 hour ago, Russ E said:

After reading this, I was surprised that someone actually had the nerve to return a 36 year old rod, for a lifetime warranty.  I personally would be too embarrassed to even try it. 

Sorry to say, you are probably the subject of many jokes in the customer service office.

Russ, there wasn't any nerve involved, I was instructed to return it. I don't know why you would be embarrassed but that's you. If a manufactures lifetime warranty is not for a lifetime then they spell it out in their warranty as Cabela's currently does in their lifetime warranty.  Since three different reps did not have a problem with it I really do not believe they made a big deal at the office at all. But if I was the subject of many jokes so what, why would I care.

[gkdiamond]

2 hours ago, LxVE Bassin said:

I wasn’t even born in 85. If that rod just now broke you got a life sentence and more out of that rod. That’s cool that they replaced it. 

It actually broke in 2004 but it wasn't until recently that I saw a post on Cabela's 100% Unconditional Lifetime Warranty and thought it was covered. I did get some good use out of it!

[slonezp]

1 hour ago, gkdiamond said:

Their current warranty is for manufacturer's defects over the reasonable life of the product. To say that I was in the wrong for going back to Cabela's is a ridiculous statement. I thought the rod was covered under a 100% Unconditional Lifetime Warranty. There is absolutely nothing wrong with making an inquiry about the warranty. It is not for you to decide what that warranty covers or how long it should last. Yes you are right, all warranties are the subject of manufacturers approval and after being given all the correct information and five detailed pictures THEY made the call to ship it back to them when they could have simply said it is not covered under warranty and there is no proof of purchase. As far as saving face on social media, that is nonsense. A simply search will show that there are several hundred negative complaints on sites like Yelp, Consumer Affiars, etc. They could have said no for the reasons given and no one, including myself, would have given it a second thought. I am very proud of myself thank you for your concern.

And you got $8 out of the deal because of an employees screw up and rather then mention it, you figured you were already ahead, so what's another $8 to screw Johnny Morris out of. Christ, he doesn't need the money....And don't say the social media doesn't matter. You googled it and felt the need to sign up as a member here just to talk about it.

[gkdiamond]

9 minutes ago, slonezp said:

And you got $8 out of the deal because of an employees screw up and rather then mention it, you figured you were already ahead, so what's another $8 to screw Johnny Morris out of. Christ, he doesn't need the money....And don't say the social media doesn't matter. You googled it and felt the need to sign up as a member here just to talk about it.

You really do not know what you are talking about. An employee did not screw up nor was JM screwed out of $8. You like to jump to a lot of thoughtless conclusions. Look at their policy for returns without a receipt.  I don't know what you are talking about "mention it" there was nothing to mention. There was no social media to matter - it's all in your head. It is non of your business why I signed up but yes I wanted to talk about it. This is a public forum, regardless of your difference of opinion maybe you should be welcoming new members.

[Junger]

It's unfortunate that this thread has degraded into something that is no longer informative.

[roadwarrior]

9 minutes ago, Junger said:

It's unfortunate that this thread has degraded into something that is no longer informative.

And that's a wrap...

 

Good night Irene