falcon customer service

[dodgeguy]

hats off to these guys !!! I bought a bucoo micro years ago when they first came out. rod had a one year warranty. its at least 8 years old. broke the second guide up from the handle. contacted falcon and they are sending me a new rod when they receive mine. they did not ask me to pay the shipping back to me.i will definitely praise them and buy more of their rods.

[new2BC4bass]

Good to see you are still around!    I like their customer service as well.  Few years ago I fell face first into a pile of rocks.  Broke two pieces off the tip.  Contacted Falcon, told them what happened, and they sent me a new Cara for $80....after having me cut the section off where the rod description was and mailing it to them so they could send me a comparable power/action rod.  It was an Expert which unfortunately had been discontinued and my favorite at the time.  Now maybe $80 sounds like a lot, but I feel a $200 rod for $80 was a great deal considering it was totally my fault the rod got broken.

[islandbass]

Dodgeguy, glad to see you’re still here! Glad to hear they took care of you. 

[bhoff]

I personally don't own any falcon rods but it's really great to see a company in the fishing industry going out of their way to help you like that. Too many companies are making it increasingly difficult to get aftermarket support. Not even necessarily talking about fishing here either.