Garmin support fail

[shatam]

Has anybody else had poor customer service with garmin. I ordered a new gt52hw-tm transducer back in april they told me it would not ship till june 4, disappointing but still I waited anxiously. June 4th arrived and they gave me a new ship date of sept. 6. WTH. This is an older model transducer that they should have in stock at all times or the very least be able to get it within a reasonable time frame.

[J Francho]

A quick google, and found one in stock.

 

https://www.thegpsstore.com/Garmin-CV52HW-TM-Transom-Mount-Transducer-P4702.aspx

 

 

Almost everywhere that sells them is out of stock.  How old is the unit?

[FordsnFishin]

Dont get me started on lowrance customer service ive had lately.

[webertime]

The GT Transducers had their production stopped when the Lowrance Suit started and they went with the CV Transducers.  Once the suit was settled they announced they would be re-introducing the GT series.  Seems that the initial production run has been delayed.  Still a bummer, but not uncommon.

[Todd Driscoll]

On 6/11/2018 at 2:30 PM, shatam said:

Has anybody else had poor customer service with garmin. I ordered a new gt52hw-tm transducer back in april they told me it would not ship till june 4, disappointing but still I waited anxiously. June 4th arrived and they gave me a new ship date of sept. 6. WTH. This is an older model transducer that they should have in stock at all times or the very least be able to get it within a reasonable time frame.

It is taking longer to work through the transducer changeover from CV to GT and ramp back up production than Garmin originally planned.  I show a 5-8 week wait on the Garmin website.  This is an estimate and they hope to beat that.  Exact, reliable dates cannot be provided yet.

[RHuff]

Everytime I have ever dealt with Garmin's customer service they have gone above and beyond. 

[LonnieP]

6 hours ago, RHuff said:

Everytime I have ever dealt with Garmin's customer service they have gone above and beyond. 

Me too

[jbmaine]

6 hours ago, RHuff said:

Everytime I have ever dealt with Garmin's customer service they have gone above and beyond. 

same here

[tander]

I have had nothing but great support from Garmin. You are probably lucky to get that type of transducer at all.

[Maggiesmaster]

I’ve only had to contact them once about a (supposedly) defective cable. They shipped me another one right away. Turned out, I didn’t have it fully plugged in!

[doughboy1979]

I don't own a Garmin yet, but I am in the market and will be pulling the trigger soon.  I have spoken to customer support service with Hummingbird, Lowrance, and Garmin.  Out of the 3, Garmin support seemed to care about me the most.  They actually took their time explaining all of the features of their products, what I need and DON'T need, what works with my boat/setup now, and what to consider down the road.  I have decided to go with Garmin once I get some funds free'd up and along with xmas right around the corner.  Sorry to hear about your experience with Garmin....

[FishyGuy]

I know its a delay but you should be happy that they are not shipping you the older ducer that did not really have the downscan/sidescan elements due to that lawsuit with Lowrance.  There's quite a few people that were very upset that Garmin would not update their pseudo side scan ducer.

[contium]

Garmin, Hummingbird, Lowrance, Motorguide, Minn Kota...I've experienced poor customer service with all of them at times.