More XI5 problems

[Bill Blackwell]

Bought the XI5 new in Feb.  First time on the water the gps didn't work.  Took it back in and Motorguide send a new gps.  It was defective.  They sent another, it worked but the motherboard crashed.  After a month in the shop I got my boat back.  The XI5 worked six weeks and now the gps is out again.  

[fishballer06]

That's odd. My father has one on his Blazer for the past two seasons and it's performed perfectly. Hopefully Motor Guide can get you straightened out.

[Bill Blackwell]

I think I just got a bad unit.  I have asked Motorguide to exchange it but they refuse to.

The dealer closet to me refused to work on it any more because I didn't buy it there.  The next closest, 1 1/5 hrs. away, requires that it be off the boat.  When I tried to explain to Motorguide that I was physically unable to take it off, they basically said that wasn't their problem.

[J Francho]

I'd take it off and return it for a refund.

[Bill Blackwell]

They won't give me a refund.  I have talked to four different "customer service" people and they simply refuse to give a refund or exchange it.  The dealer they say I have to take it to now is a 2 1/2 drive in Houston traffic and I can't do it.  Oh well, they will be old someday.

[slonezp]

If the unit is under warranty, MG is legally responsible to make it right. I would call MG everyday until the unit was repaired correctly or replaced. If the have social media pages like FB visit them and post your concerns there as well.

[12poundbass]

The squeaky wheel gets the grease. ?

[NHBull]

If all the above fails, a call to the AG’s office of consumers protection in the state where they reside, usually gets people’s attention with nothing more than submitting a statement and documentation.  I have seen this work a few times

 

edit.....the company is usually notified immediately that a complaint was lodged and investigation opened........That’s what usually bring a satisfactory resolution 

[slonezp]

5 minutes ago, 12poundbass said:

The squeaky wheel gets the grease. ?

Sometimes the wheel needs to be really squeaky. When I had issues with Lund, I had my son make the initial post on Lunds FB page and then got the help from numerous people on multiple fishing forums to blow up their page. It works

[12poundbass]

5 minutes ago, slonezp said:

Sometimes the wheel needs to be really squeaky. When I had issues with Lund, I had my son make the initial post on Lunds FB page and then got the help from numerous people on multiple fishing forums to blow up their page. It works

I could make some signs for @Bill Blackwell and head to Attwood first thing in the morning and protest for him? Ruffle some feathers and see where that gets me? 

[slonezp]

25 minutes ago, 12poundbass said:

I could make some signs for @Bill Blackwell and head to Attwood first thing in the morning and protest for him? Ruffle some feathers and see where that gets me? 

Does Attwood own MG? I thought they were owned by Mercury

[Bill Blackwell]

Thanks guys

[12poundbass]

9 hours ago, slonezp said:

Does Attwood own MG? I thought they were owned by Mercury

Brunswick owns them all. The plant in Lowell, Mi is Attwood and a large majority of MG is there amongst other things.

[12poundbass]

11 hours ago, slonezp said:

Does Attwood own MG? I thought they were owned by Mercury

It kinda gives you a warm fuzzy feeling knowing a bowling and billiards company own Mercury and MG doesn't it? ?

[slonezp]

6 hours ago, 12poundbass said:

It kinda gives you a warm fuzzy feeling knowing a bowling and billiards company own Mercury and MG doesn't it? ?

And Lund and Crestliner and Lowe and a dozen other boat manufactures 

[12poundbass]

37 minutes ago, slonezp said:

And Lund and Crestliner and Lowe and a dozen other boat manufactures 

Interesting. I guess we both taught each other something today. I never thought it would be constructive but none the less thanks to each other we're both a bit smarter! ?