Shimano Reel Repair Question

[TylerT123]

I sent a Curado K in for reel repair since it was making a noise, it was under warranty. It was delivered on Friday and I haven’t heard anything back, should I be worried?

[wasabi_VA]

It's been 2 days, right? 

[iabass8]

If you don't hear anything for 10 days, give them a call. Turnaround time depends on how much backlog they have. Could be 1 week could be 4 weeks. 

[kschultz76]

If you’re worried why not just call Shimano, they’re likely to have the best info for you. 

[TylerT123]

3 hours ago, wasabi_VA said:

It's been 2 days, right? 

Almost 3 Business days

[burrows]

Call 

[J Francho]

No one here can help you, or answer your questions about a reel sent in for service.  When I drop my car off for repairs, I call that repair shop to find out about it, not a car enthusiast forum.

 

Here's the number: 877-577-0600

[TylerT123]

1 hour ago, J Francho said:

No one here can help you, or answer your questions about a reel sent in for service.  When I drop my car off for repairs, I call that repair shop to find out about it, not a car enthusiast forum.

 

Here's the number: 877-577-0600

I wanted to know if others had experienced the same thing. Most companies email you when they receive your reel. $200 for a reel is not cheap. I didn’t want or expect an update... Thanks for your “help”.

[J Francho]

I've never had a company email me for a returned reel.  I use tracking info on the package, and call them directly to confirm arrival, and expected return shipping date.