Abu garcia Veritas?

[Mbsfield]

On 1/4/2018 at 9:19 AM, DogBone_384 said:

I have three Veritas casting and one spinning rod.  I had one 2.0 snap a couple inches from the top.  Abu replaced it no questions. 

 

I closed my tailgate on another Veritas and even though it was not warrantiable (SP?), they sold me a replacement at a steep discount.  Great customer service.

I just had one snap at the tip and I wasn’t sure if it was even worth emailing customer service about it until I read your post. Did you just email them directly about it? 

[Choporoz]

47 minutes ago, Mbsfield said:

I just had one snap at the tip and I wasn’t sure if it was even worth emailing customer service about it until I read your post. Did you just email them directly about it? 

It's been over a year since I dealt with AG CS, but I highly recommend calling them.....or any Pure Fishing CS.   You could go back and forth for weeks emailing different people on the same issue.

[Black Hawk Basser]

I cannot speak to the quality of the Veritas, but I have a 7' medium Veracity spinning rod, and it had two guides break off, and the tip broke about 8" down. The hook keeper also started to get loose in the epoxy.  I don't think I was being overly rough on it, I think it had to have been poor quality control and weak components.  I didn't bother to mess with customer service; I just replaced the guides myself, put a tip on, and now I have a 6'4" medium heavy rod.