Quantum Warranty

[Bulletman20XD]

A couple weeks ago I replaced a Quantum PT series reel I've had for about 5 years or so because I found the bail wire broken when I pulled it out of the rod box to use. I have no idea of how it happened, it was not broken when I put it in there. I keep covers on my rods and slide them in the tubes in the box. How could I have not noticed the wire was broken hanging off it the way it was??  I started searching the web for the part and could only find it on an Australian website, even Quantum didn't have it. So, I bought a new *** Fishing ***. Fairly cheap but I don't use spinning tackle much so it's good enough. After receiving the new reel. I just happened on the Quantum website and read where they say the bail wire is made of "Indestructible" Titanium and was warrantied for life! So I called them, and was told send it in and they'll fix or replace it. I did so and today I received a package from FedEx with the new upgraded version of the reel, 8 days from the day I sent them mine!!----No questions asked. Over the years I've owned a few Quantum reels and even bought 3 right out of the factory in Korea while stationed there the "Second" time. None of which held up very well so I switched brands. Not having used them in a while I cannot attest to the quality and dependability of the baitcasters but if my warranty experience is any sign of a change, Quantum may get a second look from me!

[Scott F]

Quantum reels don't get much love around here but I've used nothing but Quantum spinning reels for years and have been very happy with them. The Smoke and the Energy series are the two lines I've been using lately.