NJ Fishing Posted June 18, 2017 Posted June 18, 2017 Thoughts on shimano crucial? I bought a 7'3 Medium Heavy split grip casting rod. I bought it for fishing my local river for smallmouth, I set the hook into a log [my drag was set] and the top two guides including the tip snapped clean off, I have only had the rod for 6 months. What should I do? Quote
david in va Posted June 18, 2017 Posted June 18, 2017 send it back, after letting the company know the skinny 1 Quote
RichF Posted June 19, 2017 Posted June 19, 2017 Did you happen to have line tangled around the tip when you set? That seems like a weird spot for it to snap. I know the new Crucials (which are now discontinued) only have a one year warranty. It sounds like yours is within that one year so they may replace it under warranty. If they don't, Shimano has a new replacement program. If you opt for it, they will ship you a replacement for 50% off msrp, free shipping. When you get it, you have to send your broken one back to them (also free to ship). On the plus side, your replacement will be a Zodias 1 Quote
Super User fishballer06 Posted June 19, 2017 Super User Posted June 19, 2017 If you purchased it new 6 months ago, you should still be covered by the 1 year warranty from Shimano. I'd contact them about it. I'm sure they'll take good care of you. http://fish.shimano.com/content/sac-fish/en/home/customer-service/rod-service.html I own two of the rods you mention and I've had them for probably 3 years now and I've never had an issue. Unfortunately, sometimes you get a lemon. 3 Quote
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