basszilla Posted January 22, 2017 Posted January 22, 2017 The Veritas 2.0 rod that I bought for $50 at Amazon came in today. Imagine my disappointment when I opened the inner shipping tube and discovered they sent me a 4-piece instead of a 2-piece. Wait, no one makes a 4-piece. Oh, I see, my order got mixed up and Amazon sent a couple junk rods meant for someone else. Are they even for spinning? Well, yes they are. Are they ABU Garcia? Right again. So what rods are they? Why, they're a pair of Veritas 2.0 7' M/F. Wow. I should have ordered a car. (Yes, I have to send one back. It doesn't really belong to me.) 4 Quote
tander Posted January 22, 2017 Posted January 22, 2017 Sending one back is the right thing to do, you are so right. However, call them and they might just say keep it, I have seen it happen. 2 Quote
lonnie g Posted January 22, 2017 Posted January 22, 2017 nice to see such honesty. proud to be a member with you guys. hope you get to keep it Quote
dwh4784 Posted January 22, 2017 Posted January 22, 2017 If you contact Amazon, they'll most likely apologize 6 times in broken English and offer you a free month of Prime. Quote
Super User new2BC4bass Posted January 22, 2017 Super User Posted January 22, 2017 1 hour ago, dwh4784 said: If you contact Amazon, they'll most likely apologize 6 times in broken English and offer you a free month of Prime. Hey, I could use that free month of Prime. I'd spend most of it downloading free (Prime) books. OP. Nice to see another honest member. Karma will pay you back. 2 Quote
CTBassin860 Posted January 22, 2017 Posted January 22, 2017 2 hours ago, tander said: Sending one back is the right thing to do, you are so right. However, call them and they might just say keep it, I have seen it happen. Most likely they will say keep it.They're not going to pay to ship it back because 20 bucks is what that rod actually costs. Plus the must be releasing the 3.0 since they are on sale everywhere Quote
basszilla Posted January 22, 2017 Author Posted January 22, 2017 Well, I called Amazon and told customer service what happened, and that there would be no problem in returning the extra rod. I also said that I'd be interested in keeping it if they would offer a discount. I thought that would save everyone involved some time and trouble. After twenty minutes on the phone (put on hold, transferred to different people, etc.), I was told they couldn't work a discount. However, the Amazon rep said - get this - they would like to handle the situation by issuing a gift card to me in the original amount of purchase, and that I should return both rods to them, then purchase another one using the gift card. I told her I'm not going to do that (I already waited a week and a half for this rod), but I'll re-pack and use their Website process to have UPS pick-up the extra rod. She thought that would be OK. Bunch of idiots. 1 Quote
flyingmonkie Posted January 22, 2017 Posted January 22, 2017 Oooof. At least you're a good person! Quote
dwh4784 Posted January 22, 2017 Posted January 22, 2017 Well I wasn't entirely right, but I'll call it close enough. They're like scripted robots that listen to 1/3 of what you say and offer random solutions. I have had Prime for ten years with zero issues until recently. I have had two email chains with "customer service" in the last couple months that leave me scratching my head. I'm not sure I would call, I want this stuff in writing personally. Quote
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.