BRAND NEW Shimano reel WON'T WORK! HELP

[bunsack27]

I purchased a Shimano Cardiff 300a from Bass Pro yesterday and when I took it out of the box in the store the reel felt just fine. When I got in the car the reel had an unknown spot of friction on it, it felt rough. We were already 2 hours away from the store (Rancho Cucamonga, Los Angeles traffic was bad) and there was no going back. When i got home I reel was really grindy and I was afraid if I reel it anymore it would break. I have all the original papers that came in the box and the receipt. I have already contacted Shimano about this. Should i contact Bass Pro?

[Jig-Man]

Sure

[iabass8]

You should return the reel...

[EllisJuan]

Take off the sideplate and make sure the spool is seated properly. 

[Fishinthefish]

Check the spool, if it seems aligned right take it back immediately.

[bunsack27]

1 hour ago, EllisJuan said:

Take off the sideplate and make sure the spool is seated properly. 

everything is fine with the spool when I took off the side plate and I turned the handle it was grinding again.  and I forgot to mention earlier that the reel when it first started to grind it had something rattling inside of it. 

[byram bassturd]

I'd return it.

[fishnkamp]

Bass pro will exchange it instantly. Where did they put a Bass Pro in that town? I had a friend from Baltimore MD. move there and about 7 years ago we visited her. Kinda a cool town. Did they put it near that huge outside mall they built?  As for traffic it is ALWAYS bad lol. Those mountains are beautiful in the background though.  She lived about 6 block away from the airport there.

[EllisJuan]

1 hour ago, bunsack27 said:

everything is fine with the spool when I took off the side plate and I turned the handle it was grinding again.  and I forgot to mention earlier that the reel when it first started to grind it had something rattling inside of it. 

That sucks man.  Take it back.  Call BPS tell them you are hours away from the store and they may ship you a replacement.

[Darren.]

Welcome aboard!

Agree with the others, return it, or exchange it.

[Caliyak]

You're better off coming up to Manteca BPS to avoid the traffic. LOL

Take it back and get another. 

[Caliyak]

4 hours ago, fishnkamp said:

Bass pro will exchange it instantly. Where did they put a Bass Pro in that town? I had a friend from Baltimore MD. move there and about 7 years ago we visited her. Kinda a cool town. Did they put it near that huge outside mall they built?  As for traffic it is ALWAYS bad lol. Those mountains are beautiful in the background though.  She lived about 6 block away from the airport there.

Ranch C is a cool town. The BPS is off the 15 on your to Vegas. The last big fire destroyed much of that beautiful scenery. But, it's coming back. 

[fishnkamp]

It is beautiful out there BUT as an East Coast guy I could never live in that traffic around the greater LA area. One neat thing we did out there during our vacation was to take a boat out to Catalina Island. Wow. 

[bunsack27]

6 hours ago, EllisJuan said:

That sucks man.  Take it back.  Call BPS tell them you are hours away from the store and they may ship you a replacement.

 

6 hours ago, fishnkamp said:

Bass pro will exchange it instantly. Where did they put a Bass Pro in that town? I had a friend from Baltimore MD. move there and about 7 years ago we visited her. Kinda a cool town. Did they put it near that huge outside mall they built?  As for traffic it is ALWAYS bad lol. Those mountains are beautiful in the background though.  She lived about 6 block away from the airport there.

Rancho Cucomonga as in the Los Angeles area

6 hours ago, EllisJuan said:

That sucks man.  Take it back.  Call BPS tell them you are hours away from the store and they may ship you a replacement.

Thanks man 

i already emailed shimano and they havnt replied.......

so i guess thats my next option. Im really looking forward to throwin those big swimbaits with this sexy reel!

[Maggiesmaster]

Call  BassPro.....tell them about the reel and order another one on your credit card.  Ship them the old one and they'll credit your card for the purchase price.  You'll lose the shipping costs, but that's all.  They've always been fair with me and my returns.