Abu Garcia Revo Mgx Spinning Reel

[ZeroSync]

After a long wait I just received my brand new Abu Garcia Revo MGX spinning reel. I put the handle on it and attached it to my new Vendetta rod and gave the handle a spin expecting a silky smooth reel but I was greeted with scraping/grinding noise. This noise isn't real loud or anything but its quite noticeable and with this price tag I was expecting a little more smoothness(Could this be under lubed/greased) Any ideas what I can do here?. Also Where the handle attaches to the reel itself there a fair sized gap is this normal?? Picture attached

[Grantman83]

Tighten the screw on the opposite side?

[ZeroSync]

I wish it were that easy hahah. but no hahah more concerned about the noise. that gap may be normal.. The handle isnt loose or anything