Kyle46N Posted April 12, 2016 Posted April 12, 2016 I have to tell about my customer service experience with Lews. They deserve this. I had a 5 year old tournament pro lock up on me.....as in the sideplate would not slide off. Kind of caught be by surprise, and for the life of me, could not get the thing off. Yet everything else functioned perfect, to include the spool. I kind of jacked up the side plate a little trying to pry it off. Anyhow I gave up and sent it to Lews. I was very forward in my accompanying letter. I fully acknowledged the damage to the sideplate I had done, told them my issue. Also admitted to not registering this reel for the warranty. I expected to pay something. Fast forward to today, and after one phone call, they repaired the whole reel for free. Sideplate is new, and even repaired the thumb bar, saying it was sticking, which I never noticed. I was already sold on their reels, even some rods, and now, after my first experience with their customer service, I'm sold on them completely. 2 Quote
CarolinaBoy4Life Posted April 12, 2016 Posted April 12, 2016 That's awesome customer service. Have a couple of their rod's and can't complain one bit. Quote
FrankN209 Posted April 13, 2016 Posted April 13, 2016 Wish I could say the same for BassPro. Sent my Johnny Morris in for repair, the thumb release was stuck down. Everything else worked perfect, look new also. I've had it for about 5 years. Had to pay $30 before they would ship it back. Besides my rant, I'm happy for you. Quote
22hertz Posted April 13, 2016 Posted April 13, 2016 Thanks for sharing your experience. I like to know which companies stand behind their product and which don't. This will likely influence my next reel purchase. Quote
Super User buzzed bait Posted April 13, 2016 Super User Posted April 13, 2016 a buddy of mine dropped the sideplate on his TP and it sank on down into the lake... he called them expecting to pay a fortune for the whole sideplate assembly. $15 later he had a full sideplate assembly sitting in his mailbox.... shipping and all $15. i thought that was incredibly fair! glad to hear your experience too, i've got 3 of their pro z and i love them. Quote
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