mrmacwvu1 Posted March 31, 2016 Posted March 31, 2016 So i sit down and order a burger and fries along with a nice cold beer. I drink my beer as I wait on my food. When the food arrives the waitress asked if I would like another beer and I said yes and that I need Ketchup for the fries. A minute later she comes back to with beer and ketchup in tow. I pour my ketchup and eat a couple of fries then go to eat my burger. I lift it up and there is mold all over the bun. I flag down the waitress whom was extremely apologetic. She says that she will get the manager, He comes over and was a Richard. He said that he would get me another burger. I said thanks but lost my appetite. Then he goes well, I will just charge you for the two beers as I need the table. They were busy no doubt but that just sent me into orbit. I did not go full Raider on that guy but I wanted to. Needless to say I will not be going back there and half of the people waiting in line turned and left as well. Whatever happened to pride in this country. I worked some really crappy jobs in my life to put myself through college. One thing that I always did though was do the job to the best of my ability. I remember growing up in the country one day and the local trash guy was on his routine. I made a comment that he should have studied harder in school. My dad got so mad. He told me to never put down a man making an honest living. I lived 1.6 miles out the road. We pull in the driveway and he tells me to wait in the truck. He comes back out with two contractor bags. He drives me back to the beginning of the road hands me the bags and says pick up every piece of trash in the two ditches both sides of the road all the way to house. He told me not to miss a piece of litter. Well I did and dad went and walked the road and he did not find any trash. When he came back he actually hugged me and said that he was proud of me. I was an honor roll student every semester that I was in school and I never saw more dad more proud. Back to the original story How do you not see a gosh darn green bun, End Rant Quote
Super User deaknh03 Posted April 1, 2016 Super User Posted April 1, 2016 3 things... Write to the owner or gm of the place to let them know the manager they're paying is failing. Great job by your dad, kids never forget lessons like that. Honor role student? Role? Really.. 6 Quote
Super User Fishing Rhino Posted April 1, 2016 Super User Posted April 1, 2016 It would be okay to go Full Raider on the manager. They don't have ladles in burger joints. Quote
mrmacwvu1 Posted April 1, 2016 Author Posted April 1, 2016 Nice catch on the role I am not going to stir the pot anymore Who knows if the guy was just having a bad day At least this guy is working. If he is truly bad at his job that is up to the owner to decide. Quote
Super User deaknh03 Posted April 1, 2016 Super User Posted April 1, 2016 11 minutes ago, mrmacwvu1 said: Nice catch on the role I am not going to stir the pot anymore Who knows if the guy was just having a bad day At least this guy is working. If he is truly bad at his job that is up to the owner to decide. As a business owner, I can tell you that feedback like yours is vital to someone who cares about customer service. 3 Quote
mrmacwvu1 Posted April 1, 2016 Author Posted April 1, 2016 I understand but having been in the restaurant business before chances are the cook or the waitress will be fired before the manager. I called my buddy that eats there on a regular basis and has the ear of the owner and he will give the owner the true story in a manner more befitting than my filing a formal complaint. Like I said the manager might have been having a bad day. I would hate to get someone canned over this. I will let me buddy talk to the owner if there have been other problems then that is up to the owner of the establishment. I know that I have had bad days and would not want people to judge me on those days. The sad thing is it is actually on the owner. It is his job to make sure that he is serving the best products. Quote
Super User deaknh03 Posted April 1, 2016 Super User Posted April 1, 2016 7 minutes ago, mrmacwvu1 said: I understand but having been in the restaurant business before chances are the cook or the waitress will be fired before the manager. I called my buddy that eats there on a regular basis and has the ear of the owner and he will give the owner the true story in a manner more befitting than my filing a formal complaint. Like I said the manager might have been having a bad day. I would hate to get someone canned over this. I will let me buddy talk to the owner if there have been other problems then that is up to the owner of the establishment. I know that I have had bad days and would not want people to judge me on those days. The sad thing is it is actually on the owner. It is his job to make sure that he is serving the best products. So by telling your buddy your ensuring the owner finds out..exactly what I was saying. It is ultimately the owners fault but one guy cant be everywhere all the time, thats where customer feedback is so important..good and bad. Quote
mrmacwvu1 Posted April 1, 2016 Author Posted April 1, 2016 I agree. I was just making sure not to make a Raider scene. I was so ticked it could have been on the local news. Just needed to vent and calm down. Quote
Super User Redlinerobert Posted April 1, 2016 Super User Posted April 1, 2016 It's unfortunate that most employees will only the least amount of work necessary to get by. Finding good employees is very difficult in this day and age. Let the owner know if you can get a hold of them. As a business owner myself I appreciate constructive criticism. It only makes us want to do better and take care of our clients. Your dad sounds like a fine man. You're fortunate to have one that cares enough to do that. 2 Quote
Catch 22 Posted April 2, 2016 Posted April 2, 2016 On 4/1/2016 at 8:48 PM, deaknh03 said: . It is ultimately the owners fault but one guy cant be everywhere all the time, He was probably out bass fishing Years back my son and I went into a well known place in the wee hours for breakfast. The nite manager tried to seat us right in the middle of several smokers. I politely asked for another spot about ten steps further away. He refused two requests, so we left. On the way home from bass fishing the same day I stopped for a chat with the day manager. He was very apologetic ,gave us two meal tickets and visible displayed disgust at what happened to us.I`m betting that someone got chewed. Quote
mrmacwvu1 Posted April 3, 2016 Author Posted April 3, 2016 Follow up to the story. My buddy called and talked to the owner. Turns out the manager's old lady's mom just died. He was having a crappy day. The owner invited me out with the manager. We had a round of beers, he apologized and all is forgiven. Turns out the bread that they got that day was from a different driver. I guess the bread company is supposed to inspect the bread. Now we are all going on a fishing trip together. God Bless Moldy Buns Quote
Super User Fishing Rhino Posted April 3, 2016 Super User Posted April 3, 2016 On 4/1/2016 at 8:52 PM, mrmacwvu1 said: I agree. I was just making sure not to make a Raider scene. I was so ticked it could have been on the local news. Just needed to vent and calm down. What do you mean? A "Raider scene" is part of the floor show. Quote
Last_Cast Posted April 3, 2016 Posted April 3, 2016 16 hours ago, mrmacwvu1 said: Follow up to the story. My buddy called and talked to the owner. Turns out the manager's old lady's mom just died. He was having a crappy day. The owner invited me out with the manager. We had a round of beers, he apologized and all is forgiven. Turns out the bread that they got that day was from a different driver. I guess the bread company is supposed to inspect the bread. Now we are all going on a fishing trip together. God Bless Moldy Buns Wow. nice ending. Quote
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