St. Croix Customer Service

[Bluebasser86]

A couple weeks back I was fishing one of my favorite smallmouth lakes, tossing a Ned rig on a 6' 10" ML/XF St. Croix LTB spinning rod when I set the hook on a fish and the hood on my foregrip popped loose and slid up the rod. I was pretty disappointed as it's one of my favorite rods as well as one I use a lot on this lake but it was done at that point. Not a big deal though because I knew I could get home and ship it to St. Croix and get it replaced. 

Got back and shipped the rod out with my check to replace it. A week later I got a letter in the mail from St. Croix to call them because there was an issue with my claim and I'd sent no contact information minus my address    So I called and spoke with Vicky at customer service. Long story short, she went on to explain that they'd received my check and explanation of what the issue was, but the cap was missing off one end of the tube and there was no rod inside    I'm not going to say I think that someone at FedEx stole my rod out of the tube, but I dropped it off at their store with both ends capped and duct taped shut with enough tape to keep a rabid honey badger from being able to get out, it didn't just fall out. So she gets my information she needs and says she'll talk to her manager and see what they're going to do and give me a call back. I was just sure I was going to get a call back to tell me that I'd have to pay the replacement fee like you do if you break a rod and want it replaced when it's your fault, something I just don't have the money to do right now. Much to my relief I received a call back 20 minutes later and was informed they'd be replacing the rod like I had originally intended for them to    I knew they have great customer service, but I also understand they had no obligation to replace my rod at that point, doing so was going above in beyond in my book. Makes me really glad that most of the rods I own are St. Croix 

[FinCulture]

that's St. Croix for you, great quality all around!

[jbw252]

Kudos to St. Croix.

[MDBowHunter]

That's why I use their rods...

[Senko lover]

A couple weeks back I was fishing one of my favorite smallmouth lakes, tossing a Ned rig on a 6' 10" ML/XF St. Croix LTB spinning rod when I set the hook on a fish and the hood on my foregrip popped loose and slid up the rod. I was pretty disappointed as it's one of my favorite rods as well as one I use a lot on this lake but it was done at that point. Not a big deal though because I knew I could get home and ship it to St. Croix and get it replaced. 

Got back and shipped the rod out with my check to replace it. A week later I got a letter in the mail from St. Croix to call them because there was an issue with my claim and I'd sent no contact information minus my address    So I called and spoke with Vicky at customer service. Long story short, she went on to explain that they'd received my check and explanation of what the issue was, but the cap was missing off one end of the tube and there was no rod inside    I'm not going to say I think that someone at FedEx stole my rod out of the tube, but I dropped it off at their store with both ends capped and duct taped shut with enough tape to keep a rabid honey badger from being able to get out, it didn't just fall out. So she gets my information she needs and says she'll talk to her manager and see what they're going to do and give me a call back. I was just sure I was going to get a call back to tell me that I'd have to pay the replacement fee like you do if you break a rod and want it replaced when it's your fault, something I just don't have the money to do right now. Much to my relief I received a call back 20 minutes later and was informed they'd be replacing the rod like I had originally intended for them to    I knew they have great customer service, but I also understand they had no obligation to replace my rod at that point, doing so was going above in beyond in my book. Makes me really glad that most of the rods I own are St. Croix 

 

 

In case you didn't have time to read the entire post, St. Croix customer service is awesome

[WIGuide]

That's just one of the great things about St. Croix. It sucks when things go wrong, but they always do their best to make it right. I had an issue with one of their rods after the warranty expired. I called them up, because I was going to pay them to fix it and when I showed up to drop it off they told me they'd do it for free. Can't say enough about them.

[A-Jay]

 

I'm a Proud St Croix Fan Boy.

 

A-Jay

[*Hootie]

STCroixlogo.png

I'm a Proud to be a St Croix Fan Boy.

A-Jay

While I am a Loomis fan boy, my Shimano Stradic is mounted on a St Croix spinning rod.....shhh!.

Hootie

[Dwight Hottle]

That's St Croix for you. I have supported them for a long time. 

[Goose52]

15 St. Croix rods for me - great rods, great company...

[Big Bait Fishing]

Vicky Nelson is great to deal with and so are the rest of St . Croix !!!!

[MDBowHunter]

It wasn't long ago that the alconite insert fell out of the tip top of my Avid cranking rod, I called St Croix and told them what happened. The told me to send the rod back and they'll fix It no problem, I then asked if they could just send the tiptop to me and I would replace it. I wanted to do it like this so I wouldn't be without my rod for a few weeks, well not only did they send me a new tiptop. They sent me four tiptops enough glue for probably 10 tiptops and they shipped it two day so I could have it fixed by the weekend. I'm definitely a St Croix fan for sure, so much so I just went and picked up a new ultralight rod this past weekend and it was a StCroix Premier.

[tomustang]

There's no doubt of St Croixs quality standard of customer satisfaction.

Did you file a complaint with fed ex? Someone there needs to be stopped/looked into

[roadwarrior]

Great post!

 

 

   

[baxtervol]

Great story. I will defnitely consider St Croix because of this. It is a bit disappointing that companies like St Croix are a rarity, and not the norm, in business these days.

[Scott F]

I visit the St Croix factory store in Park Falls, WI a couple of times a year. This past spring, my fishing partner had an older, out of warranty, spinning rod where the reel seat got loose. They repaired it while we waited for no charge. I myself have never needed their service, but its good to know its there when you need it.

[MO_LMB]

 

Got back and shipped the rod out with my check to replace it. 

 

Blue, I just sent one of my Legend Tournaments in for a repair... How long did it take them to send you the rod back after you talked to them on the phone?

[Bluebasser86]

I haven't got it back yet but I talked to them 2 days ago and said it would be shipped out this week. Last time when I sent a rod that I broke that was my fault, it took less than 2 weeks.

[Capt.Bob]

I have never found a better rod or better service,,, I have a couple, and the more I fish them, the more I think about investing in a couple more,,, 

[cbass12]

Another reason to buy St Croix... I have had to send in several Rage casting rods recently due to the reel seat and locking nut failing. I got frustrated with them and asked Megan in customer service if I could exchange them for the new Mojo's, and she said "no problem" and also offered to waive the return shipping. So I'm getting two new rods for only $15 worth of shipping. Hopefully I like the new Mojo as well as I think I will. Great company!!!!

[MO_LMB]

I haven't got it back yet but I talked to them 2 days ago and said it would be shipped out this week. Last time when I sent a rod that I broke that was my fault, it took less than 2 weeks.

 

Thanks man.

[buzzed bait]

I have never found a better rod or better service,,, I have a couple, and the more I fish them, the more I think about investing in a couple more,,, 

 

a couple?  you need to learn how to count cap'n!!

nice collection there!

[tracker01]

 Vicky Nelson, helped me on a return.

[Bluebasser86]

Thanks man.

Waiting by the door for me tonight.